公开(公告)号：WO2007044422A2

公开(公告)日：2007-04-19

申请号：PCT/US2006/038840

申请日：2006-10-04

Applicant: VIRTUAL HOLD TECHNOLOGY, LLC.

Inventor： WILLIAMS, Mark ,  STARCHER, Jeremy

IPC: H04M11/00

CPC classification number: H04M3/5158 ,  H04M3/42017 ,  H04M3/493 ,  H04M2201/10 ,  H04M2203/2027

Abstract: A system (10) directs action based on distinguishing audio content received in response to placing an outbound call. The system comprises an audio signal analysis system (16) and an audio content analysis system (20). The audio signal analysis system (16) directs (18) a portion of an audio signal (14) that comprises audio content (15) to the audio content analysis system (20). The audio content analysis system (20): i) receives portions of the audio signal comprising audio content (15); and ii) directs handling (28) of the outbound call in response to detecting a characteristic (42) of the audio content. The audio content system (20): i) directs a first handling of the outbound call in response to identifying a first characteristic of the audio content; and ii) directs a second handling of the outbound call in response to identifying a second characteristic of the audio content.

Abstract translation: 系统（10）基于区分响应于发出出站呼叫而接收到的音频内容来指导动作。 该系统包括音频信号分析系统（16）和音频内容分析系统（20）。 音频信号分析系统（16）将包括音频内容（15）的音频信号（14）的一部分引导到音频内容分析系统（20）。 音频内容分析系统（20）：i）接收包括音频内容（15）的音频信号的部分; 以及ii）响应于检测到音频内容的特征（42），指示处理（28）出站呼叫。 音频内容系统（20）：i）响应于识别音频内容的第一特征，引导出站呼叫的第一处理; 以及ii）响应于识别音频内容的第二特征，引导出站呼叫的第二处理。

公开(公告)号：EP1932326A2

公开(公告)日：2008-06-18

申请号：EP06816246.0

申请日：2006-10-04

Applicant: Virtual Hold Technology, LLC.

Inventor： WILLIAMS, Mark ,  STARCHER, Jeremy

IPC: H04M1/64

CPC classification number: H04M3/5158 ,  H04M3/42017 ,  H04M3/493 ,  H04M2201/10 ,  H04M2203/2027

Abstract: A system (10) directs action based on distinguishing audio content received in response to placing an outbound call. The system comprises an audio signal analysis system (16) and an audio content analysis system (20). The audio signal analysis system (16) directs (18) a portion of an audio signal (14) that comprises audio content (15) to the audio content analysis system (20). The audio content analysis system (20): i) receives portions of the audio signal comprising audio content (15); and ii) directs handling (28) of the outbound call in response to detecting a characteristic (42) of the audio content. The audio content system (20): i) directs a first handling of the outbound call in response to identifying a first characteristic of the audio content; and ii) directs a second handling of the outbound call in response to identifying a second characteristic of the audio content.