公开(公告)号：WO2007058714A2

公开(公告)日：2007-05-24

申请号：PCT/US2006/039367

申请日：2006-10-06

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  CABALLERO-MC CANN, Denise, G.

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  CABALLERO-MC CANN, Denise, G.

IPC: H04M3/42

CPC classification number: H04M3/4286 ,  H04M7/0045

Abstract: A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.

Abstract translation: 一种用于提供驻留保持服务的方法，包括检测第一用户和第二用户之间的保持状态，并通过将呼叫置于保持状态来建立呼叫保持。 该方法还包括接收来自第二用户的请求，以驻留在呼叫保持状态并且在呼叫保持期间监视第一用户的状态。 该方法还包括接收第一用户可用于继续与第二用户通信的指示，并且通知第二用户第一用户可用于继续与第二用户的通信。

公开(公告)号：WO2007008613A3

公开(公告)日：2007-04-12

申请号：PCT/US2006026400

申请日：2006-07-06

Applicant: CISCO TECH INC ,  LEE JOHNNY ,  PATEL LABHESH ,  LEE DAVID ,  JABBOUR FADI

Inventor： LEE JOHNNY ,  PATEL LABHESH ,  LEE DAVID ,  JABBOUR FADI

IPC: G06F9/46

CPC classification number: G06Q10/109 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q10/06311

Abstract: A template that lists a shared task is received at a first device. The template is also distributed in parallel to a plurality of other devices. When information indicating that the action has been performed is received, the template is updated at the first device and also at the other devices to indicate that the action has been performed.

Abstract translation: 第一台设备收到列出共享任务的模板。 该模板也被并行分布到多个其他设备。 当接收到指示已经执行动作的信息时，在第一设备处以及在其他设备处更新模板以指示动作已经被执行。

公开(公告)号：WO2007037891A2

公开(公告)日：2007-04-05

申请号：PCT/US2006/033707

申请日：2006-08-28

Applicant: CISCO TECHNOLOGY, INC. ,  PATEL, Labhesh ,  KUMAR, Sanjeev ,  SHAFFER, Shmuel ,  JAIN, Mukul

Inventor： PATEL, Labhesh ,  KUMAR, Sanjeev ,  SHAFFER, Shmuel ,  JAIN, Mukul

IPC: H04M11/00

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract translation: 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传送的文本并自动处理该文本以生成与该文本等效的音频。 例如，文本可能会从网页上被刮掉。 该方法可以包括识别音频等同物的预期接收者，并随后传送作为电话通信（例如，语音邮箱中的语音邮件消息）的音频等同物。 因此，识别预期接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对在语音通信器上可用的联系人列表的选择，其中该联系人列表包括多个接收者姓名及其相关联的电话号码。 等效音频通过例如PSTN或VoIP网络传送给接收设备。

公开(公告)号：WO2006127224A1

公开(公告)日：2006-11-30

申请号：PCT/US2006/016993

申请日：2006-05-01

Applicant: CISCO TECHNOLOGY, INC. ,  PATEL, Labhesh ,  SHAFFER, Shmuel ,  CABALLERO-MCCANN, Denise, G. ,  LEVY, Stephen

Inventor： PATEL, Labhesh ,  SHAFFER, Shmuel ,  CABALLERO-MCCANN, Denise, G. ,  LEVY, Stephen

IPC: H04L29/08

CPC classification number: H04L67/24 ,  H04L29/06027 ,  H04L51/04 ,  H04L51/14 ,  H04L67/306 ,  H04L67/327 ,  H04M3/42374

Abstract: A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.

Abstract translation: 用于提供交互式通信的系统和方法包括接收来自发往人的目的地的通信。 确定角色的身份，并确定与角色的身份相关联的一个或多个规则。 获得角色的存在信息。 根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

公开(公告)号：WO2006115794A1

公开(公告)日：2006-11-02

申请号：PCT/US2006/013759

申请日：2006-04-11

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  PATEL, Labhesh ,  DARWISH, Mohammed, I.

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  DARWISH, Mohammed, I.

IPC: H04M3/523

CPC classification number: H04M3/5232 ,  G06Q10/06311

Abstract: A method for distributing calls includes receiving a plurality of calls each for connection with one of a plurality of agents and storing each of the plurality of calls in a queue. The method includes monitoring the time that each of the plurality of calls has spent in the queue and determining that a first agent is available to receive a call. The method also includes determining, for a first call that has spent the most time in the queue, a first amount of time that the first call has spent in the queue and determining whether the first amount of time has exceeded a service level time. The method includes, if the first amount of time has not exceeded the service level time, distributing the first call to the first agent.

Abstract translation: 一种用于分发呼叫的方法包括接收多个呼叫，每个呼叫用于与多个代理中的一个代理连接，并将多个呼叫中的每一个存储在队列中。 该方法包括监视多个呼叫中的每一个在队列中花费的时间并且确定第一代理可用于接收呼叫。 该方法还包括：对于在队列中花费最多时间的第一呼叫，确定第一呼叫在队列中花费的第一时间量并且确定第一时间量是否已经超过服务等级时间。 所述方法包括：如果所述第一时间量未超过所述服务等级时间，则将所述第一呼叫分配给所述第一代理。

公开(公告)号：WO2005104446A3

公开(公告)日：2006-11-02

申请号：PCT/US2005007433

申请日：2005-03-07

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  JENNINGS CULLEN F

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  JENNINGS CULLEN F

IPC: G06F15/173 ,  H04L12/28 ,  H04L29/08

CPC classification number: H04L67/24

Abstract: In one embodiment, a method for presence-based management in a communication network includes, using IM, discovering one or more network devices in a communication network. The network devices couple two or more endpoints (18) to each other and enable communication between a first one of the endpoints (18) and one or more second ones of the endpoints (18). The method also includes, using IM, obtaining presence information (28) on the discovered network devices from the discovered network devices and, using the presence information (28) on the discovered network devices from the discovered network devices, maintaining presence data associated with the discovered network devices.

Abstract translation: 在一个实施例中，在通信网络中用于基于在线的管理的方法包括使用IM发现通信网络中的一个或多个网络设备。 网络设备将两个或多个端点（18）彼此耦合，并使能端点（18）中的第一端点与端点（18）中的一个或多个第二端点之间的通信。 该方法还包括使用IM从所发现的网络设备获得在所发现的网络设备上的存在信息（28），并且使用来自所发现的网络设备的发现的网络设备上的呈现信息（28）来维护与 发现网络设备。

公开(公告)号：WO2006101698A2

公开(公告)日：2006-09-28

申请号：PCT/US2006/007768

申请日：2006-03-02

Applicant: CISCO TECHNOLOGY, INC. ,  PATEL, Labhesh ,  SHAFFER, Shmuel ,  CHAHROURI, Gebran ,  SARKAR, Shantanu ,  MOON, Bruce ,  KHOURI, Joseph

Inventor： PATEL, Labhesh ,  SHAFFER, Shmuel ,  CHAHROURI, Gebran ,  SARKAR, Shantanu ,  MOON, Bruce ,  KHOURI, Joseph

IPC: G06K5/00

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or "sleep" when a user leaves one or more of the devices. Users may be automatically identified and associated. The "presence" of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

Abstract translation: 提供了用于使登录过程和用户​​/设备关联自动化的方法和设备。 用户的首选设备设置和/或功能可以被自动供应。 一些实施方式提供了自动登出或“睡眠” 当用户离开一个或多个设备时。 用户可以被自动识别并关联。 “存在” 可以根据需要进行的一个或多个动作来确定用户组的成员。 一些用户组控制设备，根据哪些组员可以访问某些功能，信息等，而不可能。

公开(公告)号：WO2006096431A2

公开(公告)日：2006-09-14

申请号：PCT/US2006007336

申请日：2006-02-27

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: G08B13/14 ,  G08B1/08 ,  G08B23/00 ,  G08B25/00

CPC classification number: G08B21/02 ,  G07C9/00111 ,  G08B3/1083 ,  G08B7/06 ,  G08B13/2462 ,  G08B25/016 ,  G08B25/14

Abstract: The present invention includes methods and devices for locating emergency service providers during emergency operations. According to some implementations, radio frequency identification ("RFID") tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags . Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center.

Abstract translation: 本发明包括用于在紧急操作期间定位紧急服务提供者的方法和设备。 根据一些实施方案，射频识别（“RFID”）标签位于整个建筑物的各个位置。 建筑物位置可以从RFID标签确定。 紧急服务提供商可以配备有至少一个用于读取RFID标签的RFID读取器的便携式设备。 一些实现涉及将RFID标签数据发送到控制中心，紧急服务从该中心起协调。 紧急服务人员的当前和之前的位置可由便携式设备和/或控制中心确定。

公开(公告)号：WO2005117410A3

公开(公告)日：2006-08-24

申请号：PCT/US2005013676

申请日：2005-04-21

Applicant: CISCO TECH INC ,  LEE JOHNNY H ,  CRUZ ARISTOTLE H ,  JABBOUR FADI R ,  LEE DAVID C ,  PATEL LABHESH

Inventor： LEE JOHNNY H ,  CRUZ ARISTOTLE H ,  JABBOUR FADI R ,  LEE DAVID C ,  PATEL LABHESH

IPC: H04M11/10 ,  H04L12/58 ,  H04L29/08

CPC classification number: H04L67/24 ,  H04L51/04 ,  H04M11/10

Abstract: A method for communicating a reminder message includes establishing a first connection between a user and a reminder center. The method includes communicating, from the user to the reminder center, a reminder time. The method also includes scheduling a reminder message at the reminder center, and terminating the first connection between the user and the reminder center. The method includes selecting, at the reminder center, a preferred endpoint associated with the user, from a plurality of endpoints associated with the user. The method also includes attempting to establish a second connection between the user and the reminder center, using the preferred endpoint associated with the user, at approximately the reminder time, and communicating the reminder message from the reminder center to the user.

Abstract translation: 用于传达提醒消息的方法包括建立用户和提醒中心之间的第一连接。 该方法包括从用户向提醒中心传送提醒时间。 该方法还包括在提醒中心处调度提醒消息，并终止用户和提醒中心之间的第一连接。 该方法包括在提醒中心从与用户相关联的多个端点中选择与用户相关联的优选端点。 该方法还包括尝试在大约提醒时间使用与用户相关联的优选端点在用户和提醒中心之间建立第二连接，以及将提醒消息从提醒中心传送给用户。

公开(公告)号：WO2005104446A2

公开(公告)日：2005-11-03

申请号：PCT/US2005/007433

申请日：2005-03-07

Applicant: CISCO TECHNOLOGY, INC. ,  SHAFFER, Shmuel ,  PATEL, Labhesh ,  JENNINGS, Cullen, F.

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JENNINGS, Cullen, F.

IPC: H04L12/28

CPC classification number: H04L67/24

Abstract: In one embodiment, a method for presence-based management in a communication network includes, using IM, discovering one or more network devices in a communication network. The network devices couple two or more endpoints to each other and enable communication between a first one of the endpoints and one or more second ones of the endpoints. The method also includes, using IM, obtaining presence information on the discovered network devices from the discovered network devices and, using the presence information on the discovered network devices from the discovered network devices, maintaining presence data associated with the discovered network devices.

Abstract translation: 在一个实施例中，在通信网络中用于基于在线的管理的方法包括使用IM发现通信网络中的一个或多个网络设备。 网络设备将两个或多个端点彼此耦合，并实现端点中的第一端点与端点中的一个或多个第二端点之间的通信。 该方法还包括使用IM从所发现的网络设备获得所发现的网络设备上的存在信息，并且使用来自所发现的网络设备的所发现的网络设备上的呈现信息来维护与所发现的网络设备相关联的在线数据。