公开(公告)号：EP2002422B1

公开(公告)日：2018-02-21

申请号：EP07797204.0

申请日：2007-04-06

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  KUMAR, Sanjeev ,  CHIRPUTKAR, Ashish S. ,  PEARCE, Christopher E.

IPC: H04M3/493 ,  H04M7/00 ,  H04M1/725 ,  G06K9/22 ,  G06K9/20

CPC classification number: H04M3/493 ,  H04M1/72555 ,  H04M7/0036 ,  H04M2201/20

Abstract: A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.

公开(公告)号：EP1741218B1

公开(公告)日：2017-12-20

申请号：EP05729075.1

申请日：2005-03-16

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh

IPC: H04M3/42 ,  H04M3/51

CPC classification number: H04M3/42272 ,  H04M3/4234 ,  H04M3/5183

Abstract: In one embodiment, a method for enhanced extension mobility includes accessing user input indicating either a desire of a user to logon at an endpoint in a private mode according to which the endpoint supports only an extension of the user or a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users. The method includes configuring the endpoint to support only an extension of the user if the user input indicates a desire of the user to logon at the endpoint in a private mode according to which the endpoint supports only an extension of the user. The method includes configuring the endpoint to concurrently support an extension of the user and one or more other extensions of one or more other users if the user input indicates a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users.

公开(公告)号：EP1997326B1

公开(公告)日：2016-07-20

申请号：EP07752522.8

申请日：2007-03-07

Applicant: Cisco Technology, Inc.

Inventor： JAIN, Mukul ,  SHAFFER, Shmuel ,  CABALLERO-MCCANN, Denise ,  PATEL, Labhesh

IPC: H04M3/48 ,  H04M3/42

CPC classification number: H04L29/06027 ,  H04L65/1096 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/42374 ,  H04M3/424 ,  H04M3/48 ,  H04M2203/1008

公开(公告)号：EP1730895B1

公开(公告)日：2014-09-03

申请号：EP05724885.8

申请日：2005-03-07

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JENNINGS, Cullen, F.

IPC: G06F15/173

CPC classification number: H04L67/24

公开(公告)号：EP1882348B1

公开(公告)日：2011-01-05

申请号：EP06752159.1

申请日：2006-05-01

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  SHAFFER, Shmuel ,  CABALLERO-MCCANN, Denise, G. ,  LEVY, Stephen ,  TOEBES, John, A.

IPC: H04L29/08

CPC classification number: H04L67/24 ,  H04L29/06027 ,  H04L51/04 ,  H04L51/14 ,  H04L67/306 ,  H04L67/327 ,  H04M3/42374

Abstract: A system and method for providing interactive communications includes receiving a communication from an originator destined for a persona. An identity of the persona is determined and one or more rules associated with the identity of the persona is determined. Presence information of the persona is obtained. The communication is sent to the persona in accordance with the determination of the identity of the persona, the one or more rules associated with the identity, and the presence information of the persona.

Abstract translation: 用于提供交互式通信的系统和方法包括接收来自发往人员的发起者的通信。 确定角色的身份，并确定与角色的身份相关联的一个或多个规则。 获得角色的存在信息。 根据角色身份的确定，与身份相关联的一个或多个规则以及角色的存在信息，将该通信发送到角色。

公开(公告)号：EP2039143A2

公开(公告)日：2009-03-25

申请号：EP07810082.3

申请日：2007-06-28

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  PATEL, Labhesh ,  JAIN, Mukul ,  KUMAR, Sanjeev

IPC: H04M11/04

CPC classification number: H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image hide capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image hide capability of the caller's communication device (202). The mages collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504).

公开(公告)号：EP2024857A2

公开(公告)日：2009-02-18

申请号：EP07795831.2

申请日：2007-06-06

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  JAIN, Mukul ,  KUMAR, Sanjeev ,  PATEL, Labhesh

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L12/1818 ,  H04M3/42042 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081

Abstract: [56] In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference (104-1... 104-n) may decide to send an invite for the existing conference to the user (106). A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants (104-1... 104-n). The invite message is then sent to the user (106) where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.

公开(公告)号：EP2022242A2

公开(公告)日：2009-02-11

申请号：EP07815048.9

申请日：2007-05-31

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  SHAFFER, Shmuel ,  KUMAR, Sanjeev ,  JAIN, Mukul

IPC: H04M1/00 ,  H04B1/38 ,  H04Q7/14

CPC classification number: H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

Abstract: A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

公开(公告)号：EP1992155A2

公开(公告)日：2008-11-19

申请号：EP07757996.9

申请日：2007-03-06

Applicant: Cisco Technology, Inc.

Inventor： SHAFFER, Shmuel ,  KUMAR, Sanjeev ,  PATEL, Labhesh ,  JAIN, Mukul

IPC: H04M5/00

CPC classification number: H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

Abstract: Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

公开(公告)号：EP1929761A2

公开(公告)日：2008-06-11

申请号：EP06790065.4

申请日：2006-08-28

Applicant: Cisco Technology, Inc.

Inventor： PATEL, Labhesh ,  KUMAR, Sanjeev ,  SHAFFER, Shmuel ,  JAIN, Mukul

IPC: H04M11/00

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.