公开(公告)号：US20220166871A1

公开(公告)日：2022-05-26

申请号：US17101333

申请日：2020-11-23

Applicant: VONAGE BUSINESS INC.

Inventor： Roy Ben SHOUSHAN ,  Assaf PASSAL

IPC: H04M3/22 ,  H04M3/42 ,  H04M7/00

Abstract: Systems and methods for setting up a telephony communication include an operating system of a user telephony device diverting a call setup request made via a native dialer of the user telephony device to a telephony software application on the user telephony device. The telephony software application then sets up the requested telephony communication using a telephony communication application programming interface (API).

公开(公告)号：US11329891B2

公开(公告)日：2022-05-10

申请号：US16986850

申请日：2020-08-06

Applicant: Vonage Business Inc.

Inventor： Sanjay Macwan ,  Deepak Ottur ,  Murali Ramsunder

IPC: H04L41/00 ,  H04L41/0853 ,  H04L41/0813 ,  G06V20/20

Abstract: The techniques described herein relate to methods, apparatus, and computer readable media configured to manage devices that are part of a telecommunications system. An image of a device that is part of a telecommunications system is obtained and transmitted to a first remote device. Data indicative of device-specific information for the device is received from the first remote device in response to transmitting the image, wherein the device-specific information comprises information associated with the telecommunications system. The device-specific information is displayed for the purpose selected from the group consisting of performing a management function associated with the device and monitoring a performance parameter associated with the device. Data indicative of a selection of the management function is received and transmitted to a second remote device.

公开(公告)号：US11295734B2

公开(公告)日：2022-04-05

申请号：US16830640

申请日：2020-03-26

Applicant: VONAGE BUSINESS INC.

Inventor： Antonio Hung ,  Tony Chan Sion Moy ,  Oscar Rodriguez

IPC: G10L15/197 ,  H04M7/00 ,  G10L15/16 ,  G10L15/22 ,  G10L15/18 ,  G06N20/00 ,  G06N3/08 ,  G10L25/18

Abstract: Methods and systems for detecting an answering machine/voicemail system using a machine learning model are provided herein. In some embodiments, a method for detecting an answering machine/voicemail system using a machine learning model comprises receiving an audio stream from a telecommunication session; parsing the audio stream into a plurality of audio files; converting each of the plurality of audio files into an image; inputting each of the converted images into the machine learning model; receiving a prediction from the machine learning model; sending an indication that an answering machine/voicemail system is detected when the received prediction is a beep.

公开(公告)号：US11271875B2

公开(公告)日：2022-03-08

申请号：US15651623

申请日：2017-07-17

Applicant: Vonage Business Inc.

Inventor： Tzahi Efrati ,  Kevin John Alwell

IPC: H04L12/58 ,  H04L51/02 ,  G06Q10/02 ,  G06Q30/00 ,  H04M3/42 ,  H04M3/493 ,  G06F40/30

Abstract: Methods and systems for contextually based fulfillment of communication requests are provided herein. In some embodiments, a method for contextually based fulfillment of a communication request via a telephony platform, comprises receiving via a telephony-based communication, at a fulfillment center, a user request for a service; determining a service provider capable of fulfilling the user request; translating the user request into one or more user intents; creating a contextual framework based on the user intent; requesting additional information regarding details of the user intent based on the contextual framework; and fulfilling the user request using the user intents when the contextual framework is complete.

公开(公告)号：US10992610B2

公开(公告)日：2021-04-27

申请号：US15608213

申请日：2017-05-30

Applicant: Vonage Business Inc.

Inventor： Tzahi Efrati ,  Antonio Hung, IV ,  Deepak Ottur ,  Michael Gruosso

IPC: G06F15/16 ,  H04L12/58 ,  G06Q30/00 ,  H04L29/08 ,  G06Q30/02 ,  H04L29/06 ,  G06Q20/14 ,  G06Q10/06 ,  G06Q50/06

Abstract: Systems and methods for assisting a first participant to a synchronous communication in communicating with a second participant to the synchronous communication involves automatically obtaining metadata or other information relevant to the synchronous communication, and providing the metadata or other information to the first participant. In some instances, a draft communication from the first participant to the second participant may be generated based on the content of the synchronous communication, and that draft communication may be provided to the first participant.

公开(公告)号：US20200045182A1

公开(公告)日：2020-02-06

申请号：US16601754

申请日：2019-10-15

Applicant: VONAGE BUSINESS INC.

Inventor： Tzahi Efrati ,  Jonathan Alexander ,  Sagi Dudai ,  Eugene Peter Cannon ,  Brian Grady Leno

IPC: H04M3/56 ,  H04W4/16 ,  H04L12/18

Abstract: Methods and system for automating conferencing in a communication session are provided herein. In some embodiments, a method for automating conferencing in a communication session includes establishing a communication session between a first end-user device and a second end-user device; receiving a first notification message from the first end-user device indicating that the communication session is at least one of visible or joinable by one or more devices associated with the first end-user device, wherein the one or more devices are associated with the first end-user device when the one or more devices are one of (i) pre-registered and stored with an association to the first end-user device, (ii) pre-authenticated to tether the one or more devices to the first end-user device, or (iii) pre-associated with a same user account profile; and sending a second notification message to the one or more devices associated with the first end-user device.

公开(公告)号：US10244115B2

公开(公告)日：2019-03-26

申请号：US15618858

申请日：2017-06-09

Applicant: Vonage Business Inc.

Inventor： Kim Andrew Weldon ,  Aaron Charlesworth ,  Keith Meyers

IPC: H04M3/51 ,  H04W4/16 ,  H04M3/436 ,  H04M3/42

Abstract: Systems and methods for assisting a user in conducting a telephony communication include automatically obtaining contextual information relating to the telephony communication, and presenting that information to the user. The contextual information could be drawn from a third party database. The third party database could be queried for the contextual information based on an identity to the party with who the user is attempting to communicate.

公开(公告)号：US10142230B2

公开(公告)日：2018-11-27

申请号：US15236842

申请日：2016-08-15

Applicant: VONAGE BUSINESS INC.

Inventor： Itay Bianco ,  Sagi Iltus ,  Gil Osher ,  Matthew Dennis Krokosz ,  Natan Shaltiel ,  Sagie Machlin

IPC: H04L12/741 ,  H04L29/12

Abstract: A computer-implemented method for transmitting messages associated with IPv4 addresses on an IPv6 network comprising: receiving, in a first message from an IPv4 network, an IPv4 address of a component in the IPv4 network; parsing the IPv4 address into a plurality of elements; creating a new host name for the IPv4 address based on the parsed plurality of elements; sending, to a domain name server (DNS) associated with the IPv6 network, a request to perform a DNS lookup of the host name; responsive to the DNS lookup request, receiving an IPv6 address; and processing the first message as if it were originally received with the IPv6 address.

公开(公告)号：US20180048564A1

公开(公告)日：2018-02-15

申请号：US15236842

申请日：2016-08-15

Applicant: VONAGE BUSINESS INC.

Inventor： Itay Bianco ,  Sagi Iltus ,  Gil Osher ,  Matthew Dennis Krokosz ,  Natan Shaltiel ,  Sagie Machlin

IPC: H04L12/741 ,  H04L29/12

CPC classification number: H04L45/74 ,  H04L61/1511 ,  H04L61/251 ,  H04L61/6059

Abstract: A computer-implemented method for transmitting messages associated with IPv4 addresses on an IPv6 network comprising: receiving, in a first message from an IPv4 network, an IPv4 address of a component in the IPv4 network; parsing the IPv4 address into a plurality of elements; creating a new host name for the IPv4 address based on the parsed plurality of elements; sending, to a domain name server (DNS) associated with the IPv6 network, a request to perform a DNS lookup of the host name; responsive to the DNS lookup request, receiving an IPv6 address; and processing the first message as if it were originally received with the IPv6 address.

公开(公告)号：US20170374691A1

公开(公告)日：2017-12-28

申请号：US15190979

申请日：2016-06-23

Applicant: VONAGE BUSINESS INC.

Inventor： Guy Bar On ,  Natan Shaltiel ,  May Ben Arie ,  Gil Osher ,  Sagi Iltus

IPC: H04W76/02 ,  H04M7/12

CPC classification number: H04W76/10 ,  H04M3/428 ,  H04M3/4288 ,  H04M3/53308 ,  H04W4/16 ,  H04W76/16 ,  H04W76/18

Abstract: Methods and systems for establishing communication sessions between communication endpoints. A method for operating a first communication endpoint having a processor, memory and a transceiver for establishing communication sessions with other communication endpoints includes communicating with a second communication endpoint in a first communication session between the first communication endpoint and the second communication endpoint over a first communication network. The communicating comprises executing a first communication application at the first communication endpoint. The method further includes receiving, at the first communication endpoint, an invitation to establish a second communication session with a third communication endpoint over a communication network, wherein the first mobile communication endpoint is provisioned to handle the second communication session by executing a second communication application at the first communication endpoint. The method further includes processing the received invitation according to a specified call treatment option without interruption of the first communication session.