公开(公告)号：US20060008069A1

公开(公告)日：2006-01-12

申请号：US11221705

申请日：2005-09-09

Applicant: Ajay Deo ,  Kelvin Porter ,  Henry Wang

Inventor： Ajay Deo ,  Kelvin Porter ,  Henry Wang

IPC: H04M7/00

CPC classification number: H04M15/00 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/90 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes in the intelligent network. An operating system agent object instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request. A first database storage device accessible by the service object provides call routing information according to a customer's subscription. A second database storage device is accessible by the service object to provide a corresponding terminating switch location address at a node in the network for the call based on the retrieved call routing information. The platform-independent communication system communicates call routing commands between the service object and at least the line object instance, for enabling call connection between originating and terminating switches independent of their location in the network.

Abstract translation: 用于提供在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点的智能网络中的交换机处接收的实时呼叫处理服务的系统和方法。 该系统包括平台无关的通信系统，用于实现在智能网络中的服务节点处执行的对象实例之间的通信。 在与始发交换机相关联的执行环境中执行的操作系统代理对象实例将与在交换机处接收到的呼叫事件相对应的呼叫发起信息传送到在网络中的服务节点处提供的执行环境中执行的一个或多个对象实例; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。 可由服务对象访问的第一数据库存储设备根据客户的订阅提供呼叫路由信息。 第二数据库存储设备可由服务对象访问，以基于所检索的呼叫路由信息在呼叫的网络中的节点处提供对应的终止交换机位置地址。 独立于平台的通信系统在服务对象和至少线路对象实例之间传送呼叫路由命令，用于在始发和终止交换机之间启用独立于网络中的位置的呼叫连接。

公开(公告)号：US06754332B1

公开(公告)日：2004-06-22

申请号：US09184922

申请日：1998-11-02

Applicant: Paul Kneipp ,  B. Scott Smith ,  Judith A. Dunn

Inventor： Paul Kneipp ,  B. Scott Smith ,  Judith A. Dunn

IPC: H04M300

CPC classification number: H04M3/523 ,  H04M3/5175 ,  H04M2201/42 ,  H04M2201/54

Abstract: An automatic call distributor (ACD) system, which includes an object-oriented system for defining one or more call treatments is provided. The system includes a first graphical user interface including a plurality of data record fields, which define data applicable to handling an incoming call. Also included is a second graphical user interface, which is configured to accept one or more tests based on the data included in the data record fields applicable to the handling of an incoming call. The first and second graphical user interfaces include a plurality of icons and data entry fields, which are manipulated by a system user to create and modify a call treatment. Once created, call treatments are displayed in a graphical format on a third graphical user interface, which allows one or more portions of a displayed call treatment to be altered by selecting the graphical representation of the relevant portion using a computer mouse or other point and click device.

Abstract translation: 提供了一种自动呼叫分配器（ACD）系统，其包括用于定义一个或多个呼叫处理的面向对象系统。 该系统包括包括多个数据记录字段的第一图形用户界面，其定义适用于处理来话呼叫的数据。 还包括第二图形用户界面，其被配置为基于包括在可应用于来话呼叫的处理的数据记录字段中的数据来接受一个或多个测试。 第一和第二图形用户界面包括由系统用户操纵以创建和修改呼叫处理的多个图标和数据输入字段。 一旦创建，呼叫处理以图形格式显示在第三图形用户界面上，其允许通过使用计算机鼠标或其他点选择相关部分的图形表示来改变显示的呼叫处理的一个或多个部分并且点击 设备。

公开(公告)号：US06618703B1

公开(公告)日：2003-09-09

申请号：US09426904

申请日：1999-10-26

Applicant: Renana Peres ,  Guy Shimoni

Inventor： Renana Peres ,  Guy Shimoni

IPC: G10L1500

CPC classification number: H04M3/382 ,  G10L17/00 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/54

Abstract: An application programming interface (API) for enabling, a calling application to instruct a speech processing system to perform operations including online audio acquisition and algorithmic speech processing operations includes acquisition interface means for enabling the calling application to instruct the speech processing system to acquire online audio from an external communication channel, and processing interface means for enabling the calling application to instruct the speech processing system to perform at least one of the algorithmic speech processing operations on said acquired audio. The acquisition interface means and the processing interface means include object-oriented classes. The external communication channel is selected from a group including a particular time slot of a telephone trunk, a particular telephone extension and an audio file of a remote audio storage.

Abstract translation: 一种应用编程接口（API），用于使得呼叫应用程序指示语音处理系统执行包括在线音频获取和算法语音处理操作的操作包括获取接口装置，用于使呼叫应用程序能够指示语音处理系统获取在线音频 以及处理接口装置，用于使呼叫应用程序能够指示语音处理系统对所获取的音频执行算法语音处理操作中的至少一个。 采集接口装置和处理接口装置包括面向对象的类。 从包括电话干线的特定时隙，特定电话分机和远程音频存储器的音频文件的组中选择外部通信信道。

公开(公告)号：US06594355B1

公开(公告)日：2003-07-15

申请号：US09420669

申请日：1999-10-19

Applicant: Ajay P. Deo ,  Kelvin R. Porter ,  Henry Wang

Inventor： Ajay P. Deo ,  Kelvin R. Porter ,  Henry Wang

IPC: H04M700

CPC classification number: H04M15/00 ,  H04M3/42136 ,  H04M3/4228 ,  H04M15/90 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2207/12 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes in the intelligent network. An operating system agent object instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request.

Abstract translation: 用于提供在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点的智能网络中的交换机处接收的实时呼叫处理服务的系统和方法。 该系统包括平台无关的通信系统，用于实现在智能网络中的服务节点处执行的对象实例之间的通信。 在与始发交换机相关联的执行环境中执行的操作系统代理对象实例将与在交换机处接收到的呼叫事件相对应的呼叫发起信息传送到在网络中的服务节点处提供的执行环境中执行的一个或多个对象实例; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。

公开(公告)号：US06393481B1

公开(公告)日：2002-05-21

申请号：US09421827

申请日：1999-10-20

Applicant: Ajay P. Deo ,  Sami Syed ,  Henry Wang ,  Wendy T. Wong

Inventor： Ajay P. Deo ,  Sami Syed ,  Henry Wang ,  Wendy T. Wong

IPC: G06F15173

CPC classification number: H04M3/42136 ,  H04M3/4228 ,  H04M15/00 ,  H04M15/90 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: System and methodology for providing real-time call processing services received at a switch in an intelligent network having one or more service nodes having originating switches for receiving a call event. The system includes a platform-independent communication system for enabling communication between object instances executing at service nodes in the intelligent network. An operating system agent object instance executing in an execution environment associated with an originating switch communicates call origination information corresponding to a call event received at the switch to one or more object instances executing in an execution environment provided at a service node in the network; the object instances including a line object instance for maintaining the state of a communications line associated with a call origination, and, a service object implementing methods for performing a service according to a customer request. A first database storage device accessible by the service object provides call routing information according to a customer's subscription. A second database storage device is accessible by the service object to provide a corresponding terminating switch location address at a node in the network for the call based on the retrieved call routing information. The platform-independent communication system communicates call routing commands between the service object and at least the line object instance, for enabling call connection between originating and terminating switches independent of their location in the network.

Abstract translation: 用于提供在具有一个或多个具有用于接收呼叫事件的起始交换机的服务节点的智能网络中的交换机处接收的实时呼叫处理服务的系统和方法。 该系统包括平台无关的通信系统，用于实现在智能网络中的服务节点处执行的对象实例之间的通信。 在与始发交换机相关联的执行环境中执行的操作系统代理对象实例将与在交换机处接收到的呼叫事件相对应的呼叫发起信息传送到在网络中的服务节点处提供的执行环境中执行的一个或多个对象实例; 所述对象实例包括用于维护与呼叫发起相关联的通信线路的状态的线路对象实例，以及实现根据客户请求执行服务的方法的服务对象。 可由服务对象访问的第一数据库存储设备根据客户的订阅提供呼叫路由信息。 第二数据库存储设备可由服务对象访问，以基于所检索的呼叫路由信息在呼叫的网络中的节点处提供对应的终止交换机位置地址。 独立于平台的通信系统在服务对象和至少线路对象实例之间传送呼叫路由命令，用于在始发和终止交换机之间启用独立于网络中的位置的呼叫连接。

公开(公告)号：US06363411B1

公开(公告)日：2002-03-26

申请号：US09420666

申请日：1999-10-19

Applicant: Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

Inventor： Andrew Dugan ,  Allen M. Holmes ,  Terence A. Robb ,  Ajay P. Deo ,  Sami Syed ,  Wendy T. Wong

IPC: G06F1300

CPC classification number: H04M15/90 ,  H04M3/42136 ,  H04M15/00 ,  H04M2201/54 ,  H04M2203/052 ,  H04M2215/016 ,  H04Q3/0029 ,  H04Q3/0037

Abstract: In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing services. A centralized administration system is provided that comprises a system for storing one or more reusable business objects that each encapsulate a distinct call-processing function, and any associated data required by the business object; a system for distributing selected business objects and associated data to selected nodes in the switching network based on pre-determined node configuration criteria; and, a system for activating the business objects in preparation for real-time use. A computing platform is provided within each node for executing those business objects required to perform a service in accordance with an event received at the network switch. Also within a node is a storage and retrieval system for sorting and retrieving selected objects and any associated data distributed by the administration system, and making them locally available to the computing platform when required to perform a service. An underlying location-independent communication system is provided to coordinate interaction of one or more business objects to perform the service in response to needs of the received event.

Abstract translation: 在具有包括网络交换机的资源复杂度的电信交换网络中，提供智能业务平台，用于为在交换机接收的呼叫事件提供智能呼叫处理和服务执行，并且需要呼叫处理服务。 提供了一种集中管理系统，其包括用于存储一个或多个可重用业务对象的系统，每个业务对象封装不同的呼叫处理功能，以及业务对象所需的任何相关数据; 用于基于预定的节点配置准则将所选业务对象和相关联的数据分发到所述交换网络中的所选节点的系统; 以及用于激活业务对象以准备实时使用的系统。 在每个节点内提供一个计算平台，用于根据在网络交换机接收到的事件执行执行服务所需的业务对象。 节点内还有一个存储和检索系统，用于对需要执行服务的计算平台进行排序和检索所选对象和由管理系统分发的任何关联数据，并使其在本地可用。 提供基础位置无关通信系统以协调一个或多个业务对象的交互以响应于接收到的事件的需要来执行服务。

公开(公告)号：US06192344B1

公开(公告)日：2001-02-20

申请号：US09215642

申请日：1998-12-16

Applicant: Scott Lee ,  Thiagarajan Rajagopalan ,  Chiaming Jen

Inventor： Scott Lee ,  Thiagarajan Rajagopalan ,  Chiaming Jen

IPC: G10L1100

CPC classification number: H04M3/533 ,  H04M3/4936 ,  H04M2201/54 ,  H04M2203/2061 ,  H04M2203/254

Abstract: A method for adding a spoken language for output generated by a messaging program including a voice messaging program and a voice messaging program running without re-compiling the messaging program includes providing the voice messaging program configured to generate an output message, providing the language server to receive the output message, to receive an ordered plurality of phrase references, to use phrase references from the ordered plurality of phrase references to identify a plurality of spoken phrases, and to output the plurality of spoken phrases, installing a set of language configuration data in a directory in the memory, the set of language configuration data configured to specify an ordered plurality of phrase references to the language server in response to the output message, installing a set of phrase files in a second directory in the memory, each phrase file in the set having an associated phrase reference and configured to store a unique spoken phrase, the set of language configuration data and the set of phrase files both associated with a spoken language, receiving a request in the messaging program to use the spoken language for the messaging program, and configuring the language server to refer to the second directory in the memory and to use the ordered plurality of phrase references as the ordered plurality of phrase references and to refer to the set of phrase files for the plurality of spoken phrases, in response to the request, wherein the messaging server is not recompiled after installing the set of language configuration data or after installing the set of phrase files.

Abstract translation: 一种用于添加由包括语音消息传递程序和语音消息程序在内的消息传递程序产生的用于输出的口语的方法，其不运行而不重新编译消息传递程序，包括提供语音消息传送程序，其被配置为生成输出消息，将语言服务器提供给 接收输出消息以接收有序的多个短语参考，以使用来自有序多个短语参考的短语参考来标识多个口语短语，并且输出多个口语短语，将一组语言配置数据安装在 存储器中的目录，语言配置数据集合，被配置为响应于输出消息指定对语言服务器的有序多个短语引用，将一组短语文件安装在存储器中的第二目录中，每个短语文件 该组具有相关联的短语参考并且被配置为存储唯一的口语短语，该集合 语言配置数据和与口语相关联的短语文件集合，在消息传递程序中接收对消息传递程序使用口语的请求，以及配置语言服务器以引用存储器中的第二目录并使用 所述有序的多个短语参考作为所述有序的多个短语参考，并且响应于所述请求而引用所述多个口语短语的短语文件集合，其中在安装所述一组语言配置数据之后不重新编译所述消息收发服务器 或安装该组短语文件之后。

公开(公告)号：US09647898B2

公开(公告)日：2017-05-09

申请号：US14569613

申请日：2014-12-12

Applicant: Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong

Inventor： Kenneth D. Tuchman ,  Bruce A. Sharpe ,  Henry D. Truong

IPC: G06F3/0482 ,  H04M5/00 ,  H04L12/24 ,  H04M3/523 ,  G06F3/0484 ,  G06F3/0485 ,  H04M3/51

CPC classification number: H04L41/22 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  H04M3/5141 ,  H04M3/523 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/2038 ,  H04M2203/252 ,  H04M2203/408

Abstract: An electronic device displays a first row of graphical representations, each corresponding to a context element of a route sequence map of a first user. The route sequence map includes context elements organized in a hierarchical structure, each context element having one or more property values specifying an action to be performed by the server or a link to one or more child context elements in the hierarchical structure. In response to a selection of a first graphical representation from the first row, a first message having at least a first identifier (ID) of the first graphical representation is transmitted to the server. A second message is received from the server in response to the first message, the second message including data identifying a second row of context elements of the route sequence map. The second row is displayed as a child row to the first row.

公开(公告)号：US09003498B2

公开(公告)日：2015-04-07

申请号：US13928057

申请日：2013-06-26

Applicant: Vonage Network LLC

Inventor： Mabrouk Aboughanaima ,  Chakrapani Gorrepati ,  Deepak Ottur ,  John Erickson

IPC: G06F15/16 ,  H04L29/06 ,  H04M3/38 ,  H04M7/00

CPC classification number: H04L63/083 ,  H04L63/0281 ,  H04L63/08 ,  H04L63/0884 ,  H04M3/38 ,  H04M7/0012 ,  H04M2201/54 ,  H04M2207/30

Abstract: A method and apparatus for routing Application Programming Interface (API) calls from a partner entity to a telephony service provider (TSP) network are provided herein. In some embodiments, a method for routing API calls may include receiving a first message including an API call and a partner API key used to authenticate the partner entity on the TSP network to access a partner API layer disposed on the TSP network, extracting the partner API key from the first message, performing an authentication process to authenticate an identity of the partner entity using at least the extracted partner API key, and routing the first message based on results of the authentication process. In some embodiments, the first message is routed to the partner API layer disposed on the TSP network when the identity of the partner entity is authenticated.

Abstract translation: 本文提供了一种用于将来自伙伴实体的应用编程接口（API）呼叫路由到电话服务提供商（TSP）网络的方法和装置。 在一些实施例中，用于路由API调用的方法可以包括接收包括API调用的第一消息和用于认证TSP网络上的伙伴实体的伙伴API密钥以访问设置在TSP网络上的伙伴API层，提取伙伴 API密钥，执行认证过程以使用至少所提取的伙伴API密钥来验证对方实体的身份，以及基于认证过程的结果来路由第一消息。 在一些实施例中，当伙伴实体的身份被认证时，第一消息被路由到设置在TSP网络上的伙伴API层。

公开(公告)号：US08005204B2

公开(公告)日：2011-08-23

申请号：US11145513

申请日：2005-06-03

Applicant: Robert R. Bushey ,  Sarah Korth

Inventor： Robert R. Bushey ,  Sarah Korth

IPC: H04M3/42 ,  H04M3/00 ,  H04M5/00

CPC classification number: H04M3/523 ,  H04M15/00 ,  H04M15/62 ,  H04M2201/54

Abstract: A call service center can include a call routing system that can use one or more action object identifiers. In one embodiment, a future action object identifier is associated with a task that is desired or otherwise intended to be performed at the call service center. The call routing system may route the call to a module that is not associated with the future action object identifier or perform a portion of a task within the same module, wherein the portion of the task is not associated with the future action object identifier. In another embodiment, at least two action object identifiers can be passed with a call from one module to another module. In a particular embodiment, a past, current, or future action object identifier, other information related to the call, or any combination thereof may be passed from one module to another module with the call.

Abstract translation: 呼叫服务中心可以包括可以使用一个或多个动作对象标识符的呼叫路由系统。 在一个实施例中，将来的动作对象标识符与期望或以其他方式旨在在呼叫服务中心执行的任务相关联。 呼叫路由系统可以将呼叫路由到与未来的动作对象标识符不相关联的模块或执行同一模块内的任务的一部分，其中该任务的该部分未与未来的动作对象标识符相关联。 在另一个实施例中，可以通过从一个模块到另一个模块的呼叫来传递至少两个动作对象标识符。 在特定实施例中，过去，当前或未来的动作对象标识符，与呼叫相关的其他信息或其任何组合可以通过该呼叫从一个模块传递到另一个模块。