公开(公告)号：EP2758957A1

公开(公告)日：2014-07-30

申请号：EP12833593.2

申请日：2012-09-21

Applicant: Synchronoss Technologies, Inc.

Inventor： SUENDERMANN, David ,  LISCOMBE, Jackson ,  BLOOM, Jonathan ,  LI, Grace ,  PIERACCINI, Roberto

IPC: G10L15/00

CPC classification number: H04M3/4936 ,  H04M3/5166 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A dialog manager for a spoken dialog system includes a computer, a processor, and memory, comprising: a decision module for selecting a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow; and a weighting module for weighting the path selection decision, wherein the weighting module is operatively connected to a probability estimator for estimating a probability value that a given path of the plurality of paths is the best performing path, wherein incoming calls are directed to each of the alternative paths selected by the decision module.

公开(公告)号：EP2590393A4

公开(公告)日：2014-01-08

申请号：EP12789828

申请日：2012-05-24

Applicant: NTT DOCOMO INC

Inventor： NASU KAZUNORI ,  SHIBATA SEIJI ,  AKUZAWA MARI ,  UCHIYAMA KEN

IPC: G06F17/28 ,  G10L15/06 ,  G10L15/26 ,  H04M3/42

CPC classification number: G06F17/28 ,  G06F17/289 ,  G10L15/26 ,  G10L15/30 ,  G10L2015/0638 ,  G10L2015/221 ,  H04M3/42 ,  H04M3/42221 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061

公开(公告)号：EP2404412A4

公开(公告)日：2013-07-03

申请号：EP10749216

申请日：2010-03-02

Applicant: TWILIO INC

Inventor： LAWSON JEFFREY ,  WOLTHUIS JOHN ,  COOKE EVAN

IPC: H04M3/51 ,  G06F9/50 ,  H04M3/523

CPC classification number: H04M7/006 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/0033 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02B60/142 ,  Y02B60/167 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

公开(公告)号：EP2056578B1

公开(公告)日：2012-10-31

申请号：EP08168071.2

申请日：2008-10-31

Applicant: Intellisist, Inc.

Inventor： Odinak, Gilad ,  Sutherland, Alastiar

IPC: H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A system (30) and method for providing a multi-modal communications infrastructure for automated call center (11) operation is provided. A multi-modal call is accepted from a caller (12-15) through a telephony interface (35), which accommodates multi-modal calls including at least one of verbal speech and text messaging. Incoming speech in the multi-modal call is converted into transcribed text (57). Incoming text messaging is matched with the transcribed text (57). The multi-modal call is automatically assigned through a session manager (31) to a session under operation of a live agent (81). The transcribed text (57) and incoming text messaging are progressively processed during the session through an agent application (43) by performing a customer support scenario (22) interactively monitored and controlled by the live agent (81).

公开(公告)号：EP1224793B1

公开(公告)日：2011-04-27

申请号：EP97907995.1

申请日：1997-02-28

Applicant: Ben Franklin Patent Holding LLC

Inventor： RHIE, Kyung, H. ,  KWAN, Richard, J. ,  OLSEN, Lee, E. ,  HAHN, John, S.

IPC: H04M3/00 ,  H04M3/48 ,  G06F17/30

CPC classification number: H04M1/2478 ,  G10L2015/223 ,  H04L67/02 ,  H04L67/2823 ,  H04M1/2535 ,  H04M1/50 ,  H04M1/72561 ,  H04M3/493 ,  H04M3/4938 ,  H04M3/5322 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/006 ,  H04M7/12 ,  H04M11/00 ,  H04M2201/39 ,  H04M2201/52 ,  H04M2201/60 ,  H04M2203/4536 ,  H04N1/00127 ,  H04N1/00206 ,  H04N1/00244 ,  H04N1/00302 ,  H04N1/00307 ,  H04N1/32771 ,  H04N1/32776 ,  H04Q1/45

Abstract: A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

公开(公告)号：EP1613043B1

公开(公告)日：2011-04-13

申请号：EP05014078.9

申请日：2005-06-29

Applicant: NEC Corporation

Inventor： Endo, Kazuo

IPC: H04M3/493

CPC classification number: G01C21/00 ,  G08G1/123 ,  H04M3/493 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2207/18 ,  H04M2242/15 ,  H04W4/10 ,  H04W76/45

Abstract: An information guidance service system according to the present invention provides a user terminal (1) with information on a facility in use. The information guidance service system includes the user terminal (1) having a push-to-talk over cellular (PoC) function of performing a transceiver-mode communications; a PoC server (2) which controls the transceiver-mode communications with the PoC function to relay between the user terminal and an information guidance providing device (3); and the information guidance providing device (3) for providing the information on the facility in use to the user terminal (1). The information guidance providing device (3) includes a control circuit (31) that controls to communicate with the user terminal via the PoC server (2) and notify the user terminal of the information on the facility in use as a voice signal.

公开(公告)号：EP2107775A1

公开(公告)日：2009-10-07

申请号：EP08252856.3

申请日：2008-08-28

Applicant: Avaya, Inc.

Inventor： Michaelis, Paul Roller ,  Mohler, David ,  Wrobel, Charles

IPC: H04M3/42 ,  H04M1/57 ,  H04Q3/72

CPC classification number: H04M3/42042 ,  H04M1/578 ,  H04M7/006 ,  H04M2201/39 ,  H04M2203/2061

Abstract: The application relates to audio caller identification. Audio caller identification relates to providing caller identification to the called party in spoken form via text-to-speech pronunciation of the calling party's name which is particularly important for visually-impaired users. However the conversion of the calling party's name from text form to a spoken form by a text-to-speech conversion often results in mispronunciation of the calling party's name. This problem is solved by the caller himself creates and edits a phonetic-alphabet representation of his name. The phonetic representation is conveyed to the called party as "caller-identification" information by messages that set up a call between the parties. The phonetic representation of the name is displayed to the second party, converted to speech, and/or converted to an alphabet of a language of the second party and then displayed to the second party.

Abstract translation: 该申请涉及音频主叫识别。 音频主叫识别涉及到通过文本到语音的发音主叫方的姓名所有这对于视障的用户尤为重要的口语形式提供呼叫者身份向被叫方。 然而从文本形式主叫方的姓名，以口头形式由文本到语音转换的转换经常导致主叫方的姓名发音错误。 此故障是由自己创建和编辑自己的名字的拼音字母表达呼叫者解决。 该语音表示传送到被叫方为“主叫用户识别”的消息的信息，并建立双方之间的通话。 的姓名的音标表示被显示给第二方，转换为语音，和/或在所述第二方的语言的字母表转换为并随后被显示给第二方。

公开(公告)号：EP1511286A1

公开(公告)日：2005-03-02

申请号：EP04019900.2

申请日：2004-08-23

Applicant: ALCATEL

Inventor： Wu, Fuming ,  Mohammed, Aziz ,  Audu, Alexander ,  Quian, Jing ,  Kan, Chao ,  Skoog, Frederick H.

IPC: H04M11/06 ,  G10L15/00 ,  G10L13/00

CPC classification number: H04M3/493 ,  G10L15/26 ,  H04M2201/39 ,  H04M2201/60 ,  H04M2203/251

Abstract: A communication device (102) is described herein that is capable of enabling a user to select whether they want to use voice communications, text communications or voice/text communications to communicate with a remote communication device used by a person or an automated phone service.
Also described herein are methods for making and using the communication device.

Abstract translation: 本文描述了能够使用户能够选择是否要使用语音通信，文本通信或语音/文本通信来与人或自动电话服务使用的远程通信设备进行通信的通信设备（102）。 这里还描述了制造和使用通信设备的方法。

公开(公告)号：EP1486054A1

公开(公告)日：2004-12-15

申请号：EP03744683.8

申请日：2003-03-14

Applicant: Intellisist, LLC

Inventor： ODINAK, Gilad ,  SUTHERLAND, Alastair ,  TOLHURST, William

IPC: H04M3/51

CPC classification number: H04M3/5166 ,  G10L15/26 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/4536

Abstract: A system (10) and method (100) for providing a message-based communications infrastructure for automated call center operation is described. A call (54) from a user (12) into a call center (11) is accepted. The accepted call (54) includes a stream of transcribed verbal speech utterances (57). Each transcribed verbal speech utterance (57) is recorded as a user message (22). The accepted call (54) is assigned to a session (20), which is then assigned to an agent (81). The call (54) is progressively processed in the assigned session (20) by presenting each user message (22) to the assigned agent (81), executing commands responsive to the assigned agent (81), and sending an agent message (23) to the user (12). The agent message (23) includes a stream of synthesized audible speech utterances (63).

公开(公告)号：JP2016518744A

公开(公告)日：2016-06-23

申请号：JP2016502842

申请日：2014-03-14

Applicant: クアルコム,インコーポレイテッド

Inventor： ヴィナイ・ヴァルギース ,  マニッシュ・ポダール

IPC: H04M1/00 ,  H04M11/00 ,  H04W4/00 ,  H04W4/18 ,  H04W88/02

CPC classification number: H04W4/12 ,  H04M3/42246 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2207/18 ,  H04W8/183 ,  H04W88/06

Abstract: システムおよび方法が、デュアルSIMデュアルアクティブ(DSDA)ワイヤレスデバイスのユーザが、複数の同時の独立したリアルタイムの通話SIMを扱うことを可能にして、マルチSIMワイヤレスデバイス上で通話がドロップされることを防止する。様々な実施形態において、アクティブな通話の状態にあるDSDAデバイスユーザが、別の着信音声通話を受信して、その着信音声通話を、音声/テキスト会話モードを使用して処理することを選択することが可能である。様々な実施形態では、複数の同時の通話の状態にある相手は、ワイヤレスデバイスユーザが、そのワイヤレスデバイスで別の相手と同時に通信しているワイヤレスデバイスの同時の互いとの通信に気付かなくてよい。

Abstract translation: 防止系统和方法，所述双SIM双活性（DSDA）的用户的无线设备，使得有可能处理多个并发的独立的实时呼叫SIM，即多SIM无线设备上的呼叫被中断 到。 在各种实施例中，在激活的呼叫的状态的DSDA设备用户，以接收另一传入的语音呼叫，将选择的呼入语音呼叫，使用语音/文本对话模式处理 这是可能的。 在各种实施方案中，多个同时呼叫的状态下的另一方，无线装置用户可能不会注意到与在无线装置处的另一方同时与在通信同时相互无线设备的通信 。