公开(公告)号：WO2013043956A1

公开(公告)日：2013-03-28

申请号：PCT/US2012/056465

申请日：2012-09-21

Applicant: SYNCHRONOSS TECHNOLOGIES, INC.

Inventor： SUENDERMANN, David ,  LISCOMBE, Jackson ,  BLOOM, Jonathan ,  LI, Grace ,  PIERACCINI, Roberto

IPC: G10L15/00

CPC classification number: H04M3/4936 ,  H04M3/5166 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A dialog manager for a spoken dialog system includes a computer, a processor, and memory, comprising: a decision module for selecting a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow; and a weighting module for weighting the path selection decision, wherein the weighting module is operatively connected to a probability estimator for estimating a probability value that a given path of the plurality of paths is the best performing path, wherein incoming calls are directed to each of the alternative paths selected by the decision module.

Abstract translation: 用于对讲系统的对话管理器包括计算机，处理器和存储器，包括：用于从给定呼叫的多个替代路径中选择路径的决策模块，其中每个路径实现多个策略中的一个， 通话流程 以及加权模块，用于对所述路径选择决定进行加权，其中所述加权模块可操作地连接到概率估计器，用于估计所述多个路径的给定路径是最佳执行路径的概率值，其中， 由决策模块选择的替代路径。

公开(公告)号：EP2758957A1

公开(公告)日：2014-07-30

申请号：EP12833593.2

申请日：2012-09-21

Applicant: Synchronoss Technologies, Inc.

Inventor： SUENDERMANN, David ,  LISCOMBE, Jackson ,  BLOOM, Jonathan ,  LI, Grace ,  PIERACCINI, Roberto

IPC: G10L15/00

CPC classification number: H04M3/4936 ,  H04M3/5166 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/355

Abstract: A dialog manager for a spoken dialog system includes a computer, a processor, and memory, comprising: a decision module for selecting a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow; and a weighting module for weighting the path selection decision, wherein the weighting module is operatively connected to a probability estimator for estimating a probability value that a given path of the plurality of paths is the best performing path, wherein incoming calls are directed to each of the alternative paths selected by the decision module.