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    Communication assistance system and method
    1.
    发明专利
    Communication assistance system and method 审中-公开
    通信辅助系统和方法

    公开(公告)号：JP2009268146A

    公开(公告)日：2009-11-12

    申请号：JP2009161453

    申请日：2009-07-08

    Applicant: Grape Technology Group Inc ,  グレープ テクノロジー グループ インコーポレイテッドGrape Technology Group,Inc.

    Inventor： PINES ROBERT ,  BLAKENEY JOHN ,  BAUMEISTER CHRISTINE

    IPC: H04M11/00 ,  H04M3/22 ,  H04M3/36 ,  H04M3/44 ,  H04M3/493 ,  H04M3/51 ,  H04Q7/20

    CPC classification number: H04M3/44 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/4931 ,  H04M3/4933 ,  H04M2203/551 ,  H04M2242/22

    Abstract: PROBLEM TO BE SOLVED: To provide a system and method which facilitates the efficient acquisition of data by a directory assistance operator, when a requester frequently requests the identical information listing. SOLUTION: The present invention is directed to a communication assistance system, comprising a first database 18 having a plurality of listings, where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware 12 is provided, configured to couple a telephone device 6 of a user to the system. A past requested listing table is also provided, for at least one of the users of the system, configured to store past requested listings obtained from the database, as requested by the user. When the user contacts the system with the telephone device, the system recognizes the user and forwards the past requested listing table to an operator terminal of the system. COPYRIGHT: (C)2010,JPO&INPIT

    Abstract translation: 要解决的问题：提供一种当目录辅助操作者有助于有效地获取数据的系统和方法，当请求者经常请求相同的信息列表时。 解决方案：本发明涉及一种通信辅助系统，其包括具有多个列表的第一数据库18，其中每个列表具有至少一个联系人姓名和对应的联系人号码。 提供电话硬件12，其被配置为将用户的电话设备6耦合到系统。 还提供了过去请求的列表表，对于系统的至少一个用户，被配置为存储根据用户请求从数据库获得的过去所请求的列表。 当用户使用电话设备联系系统时，系统识别用户并将过去所请求的列表表转发给系统的操作者终端。 版权所有（C）2010，JPO＆INPIT

    SYSTEM AND METHOD FOR IMPROVED DIRECTORY ASSISTANCE INCLUDING RE-DIAL FEATURE
    4.
    发明申请
    SYSTEM AND METHOD FOR IMPROVED DIRECTORY ASSISTANCE INCLUDING RE-DIAL FEATURE 审中-公开
    改进的直接辅助包括重新指向特征的系统和方法

    公开(公告)号：WO2009100415A1

    公开(公告)日：2009-08-13

    申请号：PCT/US2009/033515

    申请日：2009-02-09

    Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith ,  RILEY, Xavier ,  BATES, Michael ,  DENARDO, Scott

    Inventor： MCGARY, Faith ,  RILEY, Xavier ,  BATES, Michael ,  DENARDO, Scott

    IPC: H04M3/493

    CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

    Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester, A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry, An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

    Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。A记录数据库存储与第一 请求，并且包括第一标识符，时间和列表条目。传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较 并且如果记录与来自请求的第二标识符具有匹配的第一标识符，则在将第二请求发送到代理平台之前，提供将所存储的列表条目从记录自动提供给请求者。

    SYSTEM AND METHOD FOR FACILITATING PRIVACY IN DIRECTORY ASSISTANCE COMMUNICATIONS
    6.
    发明申请
    SYSTEM AND METHOD FOR FACILITATING PRIVACY IN DIRECTORY ASSISTANCE COMMUNICATIONS 审中-公开
    促进目录协助通信隐私的系统和方法

    公开(公告)号：WO2009025750A1

    公开(公告)日：2009-02-26

    申请号：PCT/US2008/009723

    申请日：2008-08-14

    Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith ,  BATES, Michael ,  SUNNERS, Alan ,  ROBINSON, Richard ,  BAUMEISTER, Christine

    Inventor： MCGARY, Faith ,  BATES, Michael ,  SUNNERS, Alan ,  ROBINSON, Richard ,  BAUMEISTER, Christine

    IPC: H04B7/00

    CPC classification number: H04M3/4935 ,  H04M3/42008 ,  H04M3/42195 ,  H04M3/436 ,  H04M2203/6009

    Abstract: A method for providing directory assistance, including receiving at least one request from a requester for an un-listed contact information, where the un-listed contact information is stored in one of a plurality of carrier databases. A request is generated to a third party for the un-listed contact information, where the third party is in contact with the carriers, one of which has the un-listed contact information. A notification is received from the third party indicating that the un-listed contact information has been retrieved by said third party and a message is sent to the un-listed contact information, through the third party, indicating that the requester is trying to contact them.

    Abstract translation: 一种用于提供目录帮助的方法，包括从请求者接收未列出的联系人信息的至少一个请求，其中未列出的联系人信息存储在多个运营商数据库之一中。 向第三方生成未列出的联系人信息的请求，其中第三方与承运人联系，其中一个具有未列出的联系人信息。 从第三方接收到通知，指示所述第三方已经检索到未列出的联系人信息，并且通过第三方将消息发送到未列出的联系人信息，指示请求者正试图联系他们 。

    SYSTEM AND METHOD FOR GENERATING AND UTILIZING ORGANICALLY GROWN CONTENT IN A DIRECTORY ASSISTANCE ENVIRONMENT
    8.
    发明申请
    SYSTEM AND METHOD FOR GENERATING AND UTILIZING ORGANICALLY GROWN CONTENT IN A DIRECTORY ASSISTANCE ENVIRONMENT 审中-公开
    生产和利用有形资产的系统和方法在目标援助环境中

    公开(公告)号：WO2008134028A1

    公开(公告)日：2008-11-06

    申请号：PCT/US2008/005414

    申请日：2008-04-25

    Applicant: GRAPE TECHNOLOGY GROUP INC. ,  PINES, Robert

    Inventor： PINES, Robert

    IPC: H04M3/42

    CPC classification number: H04M3/4931 ,  H04M3/36 ,  H04M3/42144 ,  H04M3/42161 ,  H04M2201/18 ,  H04M2201/42

    Abstract: A method is provided for updating a contact listing. The method includes receiving a request from a requestor for a contact listing corresponding to a desired listing among a plurality of available listings. The request includes one or more information element relating to the desired listing. The desired listing among the plurality of available listings is retrieved and a modification to the retrieved listing is generated based on the one or more information elements relating to the desired listing provided by the requester.

    Abstract translation: 提供了一种更新联系人列表的方法。 该方法包括从多个可用列表中接收来自请求者的对应于期望列表的联系人列表的请求。 该请求包括与所需列表相关的一个或多个信息元素。 检索多个可用列表中的期望列表，并且基于与请求者提供的期望列表相关的一个或多个信息元素来生成对所检索的列表的修改。

    COMMUNICATION ASSISTANCE SYSTEM AND METHOD
    9.
    发明申请
    COMMUNICATION ASSISTANCE SYSTEM AND METHOD 审中-公开
    通信辅助系统和方法

    公开(公告)号：WO2007139990A3

    公开(公告)日：2008-07-31

    申请号：PCT/US2007012598

    申请日：2007-05-24

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  PINES ROBERT ,  BAUMEISTER CHRISTINE

    Inventor： MCGARY FAITH ,  PINES ROBERT ,  BAUMEISTER CHRISTINE

    IPC: H04M1/56

    CPC classification number: H04M3/4931 ,  H04M3/4933

    Abstract: A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.

    Abstract translation: 通信辅助系统包括其中具有多个列表的数据库，每个列表包括至少一个联系人姓名和联系人信息。 提供一种用于从寻求列表的多个请求者接收传入通信的装置。 表格存储请求者的过去请求的列表，其中系统审查用于存储过去请求的列表的表格，并且基于过去请求的列表表中包含的内容，开发一个请求者列表以将促销目标定位到那时，当请求者 在请求者联系系统之列，他们被提供了促销。

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