公开(公告)号：AU2003301373B9

公开(公告)日：2009-07-23

申请号：AU2003301373

申请日：2003-10-20

Applicant: UNIFY INC

Inventor： MARK LAWRENCE ,  SCARANO ROBERT

IPC: G10L15/26 ,  G06F17/30 ,  H04M3/42 ,  H04M3/51

公开(公告)号：AU2003282940C1

公开(公告)日：2009-07-16

申请号：AU2003282940

申请日：2003-10-20

Applicant: UNIFY INC

Inventor： SCARANO ROBERT ,  MARK LAWRENCE

IPC: G10L15/08 ,  G10L20060101 ,  G10L15/06 ,  G10L15/26 ,  G10L21/00 ,  H04M3/22 ,  H04M3/36 ,  H04M3/42 ,  H04M3/51

公开(公告)号：US20200267193A1

公开(公告)日：2020-08-20

申请号：US16868648

申请日：2020-05-07

Applicant: Unify, Inc.

Inventor： Doug Chappelle ,  Johannes Ruetschi ,  Jeffrey Cripe ,  Ricardo De Lemos ,  Qiusheng Jiang ,  Robert Hofstetter ,  Hashim Shafique ,  Keith Glasnapp ,  Rodrigo Pastro ,  Jeff McNiece ,  Dinesh Kapani Gowda ,  Luis Cesar Zaniolo ,  VIraj Puranik ,  Christian Garbin

IPC: H04L29/06 ,  H04N7/15 ,  H04M3/56 ,  G06F3/0488 ,  G06F3/0484 ,  G06F3/0481 ,  H04M3/58 ,  H04M3/42

Abstract: An apparatus and mechanism to manage multi-modal real-time or quasi real-time sessions such as voice, video, instant messaging, or web-conferencing across multiple devices through a simple subscription to a session management service. A user can subscribe to the service from many devices (e.g. mobile device, desk phone, personal computer, internet appliance, internet TV, communication terminal, etc.) and through the service seamlessly move sessions back and forth between subscribed devices. In a preferred embodiment, a user utilizes a “virtual slider” in a simple “two touch” procedure to effectuate the movement of a communication session from one device to another device via the service.

公开(公告)号：US20170251032A1

公开(公告)日：2017-08-31

申请号：US15592580

申请日：2017-05-11

Applicant: Unify, Inc.

Inventor： Doug Chappelle ,  Johannes Ruetschi ,  Jeffrey Cripe ,  Ricardo De Lemos ,  Qiusheng Jiang ,  Robert Hofstetter ,  Hashim Shafique ,  Keith Glasnapp ,  Rodrigo Pastro ,  Jeff McNiece ,  Dinesh Kapani Gowda ,  Luiz Cesar Zaniolo ,  Viraj Puranik ,  Christian Garbin

IPC: H04L29/06 ,  G06F3/0481 ,  H04N7/15 ,  G06F3/0488 ,  H04M3/56 ,  G06F3/0484

Abstract: An apparatus and mechanism to manage multi-modal real-time or quasi real-time sessions such as voice, video, instant messaging, or web-conferencing across multiple devices through a simple subscription to a session management service. A user can subscribe to the service from many devices (e.g. mobile device, desk phone, personal computer, internet appliance, internet TV, communication terminal, etc.) and through the service seamlessly move sessions back and forth between subscribed devices. In a preferred embodiment, a user utilizes a “virtual slider” in a simple “two touch” procedure to effectuate the movement of a communication session from one device to another device via the service.

公开(公告)号：US10686852B2

公开(公告)日：2020-06-16

申请号：US15592580

申请日：2017-05-11

Applicant: Unify, Inc.

Inventor： Doug Chappelle ,  Johannes Ruetschi ,  Jeffrey Cripe ,  Ricardo De Lemos ,  Qiusheng Jiang ,  Robert Hofstetter ,  Hashim Shafique ,  Keith Glasnapp ,  Rodrigo Pastro ,  Jeff McNiece ,  Dinesh Kapani Gowda ,  Luiz Cesar Zaniolo ,  Viraj Puranik ,  Christian Garbin

IPC: G06F15/16 ,  H04L29/06 ,  H04M3/42 ,  H04M3/58 ,  G06F3/0481 ,  G06F3/0484 ,  G06F3/0488 ,  H04M3/56 ,  H04N7/15 ,  H04M1/725

Abstract: An apparatus and mechanism to manage multi-modal real-time or quasi real-time sessions such as voice, video, instant messaging, or web-conferencing across multiple devices through a simple subscription to a session management service. A user can subscribe to the service from many devices (e.g. mobile device, desk phone, personal computer, internet appliance, internet TV, communication terminal, etc.) and through the service seamlessly move sessions back and forth between subscribed devices. In a preferred embodiment, a user utilizes a “virtual slider” in a simple “two touch” procedure to effectuate the movement of a communication session from one device to another device via the service.

公开(公告)号：US20190097953A1

公开(公告)日：2019-03-28

申请号：US16188971

申请日：2018-11-13

Applicant: Unify, Inc.

Inventor： Johannes Ruetschi ,  Rodrigo Pastro ,  Viraj Puranik ,  Christian Garbin

IPC: H04L12/58 ,  H04L29/08

Abstract: An apparatus and mechanism to subscribe to a single address and or session management service from multiple devices (such as e.g. tablets, smart phones, netbooks or other types of communication terminals or client devices) with a single account and password through the automatic assignment of a dynamic opaque service profile to each device a user uses to sign in to the service. After sign-in transparent call management services are provided to the user and allow the user to control sessions on any signed-in device from any signed-in device without revealing the distinct dynamic opaque service profiles to the user.

公开(公告)号：US20200213250A1

公开(公告)日：2020-07-02

申请号：US16816768

申请日：2020-03-12

Applicant: Unify, Inc.

Inventor： Johannes Ruetschi ,  Rodrigo Pastro ,  Viraj Puranik ,  Christian Garbin

IPC: H04L12/58 ,  H04L29/08

Abstract: An apparatus and mechanism to subscribe to a single address and or session management service from multiple devices (such as e.g, tablets, smart phones, netbooks or other types of communication terminals or client devices) with a single account and password through the automatic assignment of a dynamic opaque service profile to each device a user uses to sign in to the service. After sign-in transparent call management services are provided to the user and allow the user to control sessions on any signed-in device from any signed-in device without revealing the distinct dynamic opaque service profiles to the user.

公开(公告)号：EP1413125B1

公开(公告)日：2018-04-11

申请号：EP02707825.2

申请日：2002-02-20

Applicant: Unify Inc.

Inventor： STUMER, Peggy, M.

IPC: H04M3/00

CPC classification number: H04M3/42 ,  H04M3/42042 ,  H04M3/42314 ,  H04M2242/04 ,  H04M2242/22

Abstract: Methods for accurate transmission of ELIN/callback number from an emergency caller calling from behind a PBX/MLTS include assigning a port equipment number to each device/trunk of the PBX/MLTS and associating ports/devices with ELINs and callback numbers. The apparatus of the invention detects an emergency number, assigns the call priority, and uses the port/device number to determine the ELIN/callback number and properly transmit the ELIN/callback number over a private network for far-end hop-off to the public network PSAP.

公开(公告)号：EP1656662B1

公开(公告)日：2016-06-01

申请号：EP04781960.2

申请日：2004-08-23

Applicant: Unify Inc.

Inventor： MARK, Lawrence ,  GIORDANO, Geoffrey, J. ,  SCARANO, Robert ,  LAMBERT, Kori

IPC: G10L15/06 ,  G10L15/26 ,  G06Q10/06

CPC classification number: G06Q10/06 ,  G10L15/26 ,  Y10S707/99935 ,  Y10S707/99936

Abstract: A system and method according to the present invention automates call monitoring activities to evaluate and directly improve agent-customer interactions. Rather than listening to an entire call or monitoring only a small fraction of all the calls made in the contact center, the system performs highly accurate, automated evaluations of all customer interactions. By automating the time-consuming aspect of monitoring calls, the system empowers contact center operators to address quality issues, more accurately measure, coach and reward agents, and identify business-critical trends.

公开(公告)号：EP2206329B1

公开(公告)日：2019-10-30

申请号：EP08832830.7

申请日：2008-09-12

Applicant: Unify Inc.

Inventor： CASPI, Rami ,  BEYDA, William, J.

IPC: G10L17/00 ,  H04M3/56