公开(公告)号：WO2008093315A2

公开(公告)日：2008-08-07

申请号：PCT/IL2007/000128

申请日：2007-02-01

Applicant: NICE SYSTEMS LTD. ,  WASERBLAT, Moshe ,  PEREG, Oren ,  RABKIN, Tsvika ,  HOFMAN, Dvir ,  KOR, Ilan ,  YOSSEF, Ilan

Inventor： WASERBLAT, Moshe ,  PEREG, Oren ,  RABKIN, Tsvika ,  HOFMAN, Dvir ,  KOR, Ilan ,  YOSSEF, Ilan

CPC classification number: G06Q10/10

Abstract: A method and apparatus for automated categorization of an interaction between a member of an organization and a second party. The method comprises defining one or more criteria and one or more categories, wherein each category relates to a combination of one or more criteria. The criteria involve data extracted from the interactions as well as external data. Each interaction is checked against the criteria, and is then assigned to one or more categories according to the met criteria. An optional evaluation of the categorization step, and improvement of the categorization if the evaluation results fall below a threshold are disclosed.

Abstract translation: 一种用于对组织成员和第二方之间的交互进行自动分类的方法和装置。 该方法包括定义一个或多个标准和一个或多个类别，其中每个类别涉及一个或多个标准的组合。 这些标准涉及从交互中提取的数据以及外部数据。 根据标准检查每个交互，然后根据满足的条件将其分配到一个或多个类别。 公开了分类步骤的可选评估，以及如果评估结果低于阈值则改进分类。

公开(公告)号：WO2005018097A2

公开(公告)日：2005-02-24

申请号：PCT/IL2003/000684

申请日：2003-08-18

Applicant: NICE SYSTEMS LTD. ,  WASERBLAT, Moshe ,  AHARONI, Gili ,  BACHAR, Aviv ,  EILAM, Barak ,  FREEDMAN, Ilan

Inventor： WASERBLAT, Moshe ,  AHARONI, Gili ,  BACHAR, Aviv ,  EILAM, Barak ,  FREEDMAN, Ilan

IPC: H04B

CPC classification number: H04H60/04 ,  H04S1/007 ,  H04S7/00

Abstract: An apparatus and method for the analysis, marking and summing of audio channel content and control data, the apparatus and method generating a summed signal carrying combined audio content, marking and summing data in the summed signal.

Abstract translation: 一种用于分析，标记和求和音频信道内容和控制数据的装置和方法，该装置和方法产生携带组合音频内容的加总信号，标记和求和信号中的数据。

公开(公告)号：WO2005018097A3

公开(公告)日：2009-06-18

申请号：PCT/IL0300684

申请日：2003-08-18

Applicant: NICE SYSTEMS LTD ,  WASERBLAT MOSHE ,  AHARONI GILI ,  BACHAR AVIV ,  EILAM BARAK ,  FREEDMAN ILAN

Inventor： WASERBLAT MOSHE ,  AHARONI GILI ,  BACHAR AVIV ,  EILAM BARAK ,  FREEDMAN ILAN

IPC: G06F17/00 ,  G10L15/00 ,  G10L17/00 ,  H04B20060101 ,  H04M15/00

CPC classification number: H04H60/04 ,  H04S1/007 ,  H04S7/00

Abstract: An apparatus and method for the analysis, marking and summing of audio channel content and control data, the apparatus and method generating a summed signal carrying combined audio content, marking and summing data in the summed signal.

Abstract translation: 一种用于分析，标记和求和音频信道内容和控制数据的装置和方法，该装置和方法产生携带组合音频内容的加总信号，标记和求和信号中的数据。

公开(公告)号：WO2003009175A1

公开(公告)日：2003-01-30

申请号：PCT/IL2002/000593

申请日：2002-07-18

Applicant: NICE SYSTEMS LTD. ,  FREEDMAN, Ilan ,  MEIDAV, Yifat ,  FALIK, Talia ,  PEREG, Oren ,  WASERBLAT, Moshe ,  AHARONI, Gili ,  DOLEV, Yair ,  BAR, Eytan ,  ARUSSY, Lior ,  SHERMISTER, Shai

Inventor： FREEDMAN, Ilan ,  MEIDAV, Yifat ,  FALIK, Talia ,  PEREG, Oren ,  WASERBLAT, Moshe ,  AHARONI, Gili ,  DOLEV, Yair ,  BAR, Eytan ,  ARUSSY, Lior ,  SHERMISTER, Shai

IPC: G06F17/30

CPC classification number: G06Q30/02

Abstract: A method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).

Abstract translation: 一种用于捕获和分析客户交互的方法和装置（100），所述装置包括多段交互捕获设备（324），初始设置和校准设备（326），预处理和上下文提取设备（328） 和基于规则的分析引擎（300）。

公开(公告)号：WO2006126183A3

公开(公告)日：2006-11-30

申请号：PCT/IL2006/000110

申请日：2006-01-26

Applicant: NICE SYSTEMS LTD. ,  WASERBLAT, Moshe ,  EILAM, Barak ,  PEREG, Oren ,  KOR, Ilan

Inventor： WASERBLAT, Moshe ,  EILAM, Barak ,  PEREG, Oren ,  KOR, Ilan

IPC: H04M15/00

Abstract: An apparatus and method for detecting a fraud or fraud attempt in a captured interaction. The method comprising a selection step in which interactions suspected as capturing fraud attempts are selected for further analysis, and assigned a first fraud probability, and a fraud detection step in which the voice is scored against one or more voice prints, of the same alleged customer or of known fraudsters. The first fraud or fraud attempt probability is combined with the result of the scoring of the fraud detection step, to generate a total fraud or fraud attempt probability. If the total fraud or fraud attempt probability exceeds a threshold, a notification is issued. The selection, scoring and combination thereof are performed using user-defined rules and thresholds.

公开(公告)号：WO2006056972A2

公开(公告)日：2006-06-01

申请号：PCT/IL2005/001192

申请日：2005-11-13

Applicant: NICE SYSTEMS LTD. ,  WASERBLAT, Moshe ,  ZIGEL, Yaniv ,  PEREG, Oren

Inventor： WASERBLAT, Moshe ,  ZIGEL, Yaniv ,  PEREG, Oren

IPC: G10L17/00

CPC classification number: G10L17/00

Abstract: A method and apparatus for spotting a target speaker within a call interaction by generating speaker models based on one or more speaker's speech; and by searching for speaker models associated with one or more target speaker speech files.

Abstract translation: 一种通过基于一个或多个说话者的语音产生说话者模型来在呼叫交互中发现目标讲话者的方法和装置; 并且通过搜索与一个或多个目标说话者语音文件相关联的说话者模型。

公开(公告)号：WO2006056972A3

公开(公告)日：2009-09-03

申请号：PCT/IL2005001192

申请日：2005-11-13

Applicant: NICE SYSTEMS LTD ,  WASERBLAT MOSHE ,  ZIGEL YANIV ,  PEREG OREN

Inventor： WASERBLAT MOSHE ,  ZIGEL YANIV ,  PEREG OREN

IPC: G10L17/00

CPC classification number: G10L17/00

Abstract: A method and apparatus for spotting a target speaker within a call interaction by generating speaker models (98) based on one or more speaker's speech; and by searching for speaker models (110) associated with one or more target speaker speech files.

Abstract translation: 一种用于通过基于一个或多个说话者的语音产生说话者模型（98）来在呼叫交互中发现目标说话者的方法和装置; 并且通过搜索与一个或多个目标说话者语音文件相关联的说话者模型（110）。

公开(公告)号：WO2008093315A3

公开(公告)日：2009-04-16

申请号：PCT/IL2007000128

申请日：2007-02-01

Applicant: NICE SYSTEMS LTD ,  WASERBLAT MOSHE ,  PEREG OREN ,  RABKIN TSVIKA ,  HOFMAN DVIR ,  KOR ILAN ,  YOSSEF ILAN

Inventor： WASERBLAT MOSHE ,  PEREG OREN ,  RABKIN TSVIKA ,  HOFMAN DVIR ,  KOR ILAN ,  YOSSEF ILAN

IPC: G06F7/00 ,  G06F17/00

CPC classification number: G06Q10/10

Abstract: A method and apparatus for automated categorization of an interaction between a member of an organization and a second party. The method comprises defining one or more criteria and one or more categories, wherein each category relates to a combination of one or more criteria. The criteria involve data extracted from the interactions as well as external data. Each interaction is checked against the criteria, and is then assigned to one or more categories according to the met criteria. An optional evaluation of the categorization step, and improvement of the categorization if the evaluation results fall below a threshold are disclosed.

Abstract translation: 一种用于对组织成员和第二方之间的交互进行自动分类的方法和装置。 该方法包括定义一个或多个标准和一个或多个类别，其中每个类别涉及一个或多个标准的组合。 这些标准涉及从交互中提取的数据以及外部数据。 根据标准检查每个交互，然后根据满足的条件将其分配到一个或多个类别。 公开了分类步骤的可选评估，以及如果评估结果低于阈值则改进分类。

公开(公告)号：WO2007086042A2

公开(公告)日：2007-08-02

申请号：PCT/IL2006/000100

申请日：2006-01-25

Applicant: NICE SYSTEMS LTD. ,  PEREG, Oren ,  WASERBLAT, Moshe

Inventor： PEREG, Oren ,  WASERBLAT, Moshe

IPC: H04R5/02

CPC classification number: G10L25/00 ,  G10L17/00 ,  H04H60/58

Abstract: A method and apparatus for segmenting an audio interaction, by locating anchor segment fro each side of the interaction, iteratively classifying additional segments into one of the two sides, and scoring the resulting segmentation, If the score result is below a threshold, the process is repeated until the segmentation score is satisfactory or until a stopping criterion is met. The anchoring and the scoring steps comprise using additional data associated with the interaction, a speaker thereof, internal or external information related to the interaction or to a speaker thereof or the like.

Abstract translation: 一种用于分割音频交互的方法和装置，通过将交互的每一侧的锚定点定位，将附加段迭代地分类为两侧中的一个，并对得到的分段进行评分。如果分数结果低于阈值，则该过程是 直到分割得分满意或直到满足停止标准为止。 锚定和评分步骤包括使用与交互相关联的附加数据，其说话者，与交互相关的内部或外部信息或其说话者等。

公开(公告)号：WO2007086042A3

公开(公告)日：2009-05-07

申请号：PCT/IL2006000100

申请日：2006-01-25

Applicant: NICE SYSTEMS LTD ,  PEREG OREN ,  WASERBLAT MOSHE

Inventor： PEREG OREN ,  WASERBLAT MOSHE

IPC: G10L19/00 ,  G10L17/00 ,  G10L25/00

CPC classification number: G10L25/00 ,  G10L17/00 ,  H04H60/58

Abstract: A method and apparatus for segmenting an audio interaction, by locating anchor segment fro each side of the interaction, iteratively classifying additional segments into one of the two sides, and scoring the resulting segmentation, If the score result is below a threshold, the process is repeated until the segmentation score is satisfactory or until a stopping criterion is met. The anchoring and the scoring steps comprise using additional data associated with the interaction, a speaker thereof, internal or external information related to the interaction or to a speaker thereof or the like.

Abstract translation: 一种用于分割音频交互的方法和装置，通过将交互的每一侧的锚定点定位，将附加段迭代地分类为两侧中的一个，并对得到的分段进行评分。如果分数结果低于阈值，则该过程是 直到分割得分满意或直到满足停止标准为止。 锚定和评分步骤包括使用与交互相关联的附加数据，其说话者，与交互相关的内部或外部信息或其说话者等。