公开(公告)号：AU2012333061B2

公开(公告)日：2016-02-04

申请号：AU2012333061

申请日：2012-09-28

Applicant: APPLE INC

Inventor： VIGIER BENJAMIN ,  FUGMAN COREY ,  KRSMANOVIC FILIP ,  VAN DER MERWE RUDOLPH ,  NOBLE SAMUEL G ,  SU YINGFENG ,  SHAMS KHAWAJA ,  MARIADASSOU VIJAY

IPC: G06Q30/00

Abstract: Customers can use their own mobile devices to pay for products in a "self- service" transaction, without the assistance of a store employee and without the need for the store to provide a self-service checkout kiosk. The customer's device communicates with a server maintained by the store to identify the product(s) being purchased and to provide a digital credential that the server can use to look up financial account information for the customer. The server can process a payment transaction to the financial account and notify the customer's device of the result. In some cases, an employee device can provide product identification for a purchase to the server and associate the customer device with the purchase, allowing the customer to complete the transaction directly with the store server.

公开(公告)号：CA2852666A1

公开(公告)日：2013-05-10

申请号：CA2852666

申请日：2012-09-28

Applicant: APPLE INC

Inventor： VIGIER BENJAMIN ,  FUGMAN COREY ,  KRSMANOVIC FILIP ,  VAN DER MERWE RUDOLPH ,  NOBLE SAMUEL G ,  SU YINGFENG ,  SHAMS KHAWAJA ,  MARIADASSOU VIJAY

IPC: G06Q30/06

Abstract: Customers can use their own mobile devices to pay for products in a "self- service" transaction, without the assistance of a store employee and without the need for the store to provide a self-service checkout kiosk. The customer's device communicates with a server maintained by the store to identify the product(s) being purchased and to provide a digital credential that the server can use to look up financial account information for the customer. The server can process a payment transaction to the financial account and notify the customer's device of the result. In some cases, an employee device can provide product identification for a purchase to the server and associate the customer device with the purchase, allowing the customer to complete the transaction directly with the store server.

公开(公告)号：DE102012208329A1

公开(公告)日：2012-11-22

申请号：DE102012208329

申请日：2012-05-18

Applicant: APPLE INC

Inventor： FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

IPC: G06Q30/02

Abstract: Eine Kundenservice-Anwendung, welche auf einer tragbaren elektronischen Vorrichtung des Nutzers vorliegt, wird verwendet, um Informationen über einen Service zu erhalten und auch den Service, welcher durch ein Geschäft angeboten wird, anzufragen. Die Kundenservice-Anwendung kann auf nahegelegene Geschäfte prüfen, wenn sie gestartet ist. Sobald der Nutzer als innerhalb des Servicebereichs des Geschäfts gilt, kann der Geschäfts-Host-Server-Computer das Senden von Informationen über verschiedene Produkte, Server, Ereignisse oder Workshops, welche durch das Geschäft angeboten werden, startet. Der Nutzer kann die Kundenservice-Anwendung verwenden, um Produkt- oder Servicehilfe von Geschäftsmitarbeitern anzufragen, sich für ein Ereignis/einen Workshop anzumelden, ein Produkt zum Abholen zu reservieren usw.

公开(公告)号：FR2976394B1

公开(公告)日：2018-04-27

申请号：FR1254575

申请日：2012-05-18

Applicant: APPLE INC

Inventor： FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

IPC: G09F27/00 ,  G06Q30/02 ,  H04L12/24

公开(公告)号：GB2491041B

公开(公告)日：2015-12-09

申请号：GB201208855

申请日：2012-05-18

Applicant: APPLE INC

Inventor： FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

IPC: G06Q30/02

公开(公告)号：AU2012202960B2

公开(公告)日：2014-08-28

申请号：AU2012202960

申请日：2012-05-21

Applicant: APPLE INC

Inventor： FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

IPC: H04W4/02 ,  G06Q30/00

Abstract: A customer service application resident on a user's portable electronic device is used to get information about a service and also request the service offered by a store. The customer service application can check for nearby stores when launched. Once the user is deemed to be within the service area of the store, the store host server computer can start sending information about various products, servers, events, or workshops offered by the store. The user can use the customer service application to request product or service help from store employees, register for an event/workshop, reserve a product for pickup, etc. DETERMINE LOCATION OF A USER PORTABLE ELECTRONIC DEVICE (PED) 1 _504 DEFINE A FIRST CIRCULAR AREA AROUND THE USER PED WITH THE PED AT THE CENTER DEFINE A SECOND CIRCULAR AREA AROUND THE LOCATION OF THE STORE WITH THE STORE AT THE CENTER DETERMINE THAT A PORTION OF THE FIRST CIRCULAR AREA OVERLAPS A PORTION OF THE SECOND CIRCULAR AREA PROVIDING INFORMATION ASSOCIATED WITH THE STORE TO THE USER PED INCREASE THE RADIUS OF THE FIRST CIRCULAR AREA AND THE SECOND CIRCULAR AREA DETERMINE THAT NO PORTION OF THE FIRST CIRCULAR AREA OVERLAPS ANY PORTION OF THE SECOND CIRCULAR WAIT FOR A PREDETERMINED TIME DETERMINE THAT NO PORTION OF THE FIRST CIRCULAR AREA OVERLAPS ANY PORTION OF THE SECOND CIRCULAR AREA AFTER EXPIRY OF THE PREDETERMINED TIME CONCLUDE THAT THE USER HAS LEFT THE STORE DISCONTINUE PROVIDING STORE RELATED INFORMATION TO THE USER PED

公开(公告)号：AU2012333061A1

公开(公告)日：2014-05-22

申请号：AU2012333061

申请日：2012-09-28

Applicant: APPLE INC

Inventor： VIGIER BENJAMIN ,  FUGMAN COREY ,  KRSMANOVIC FILIP ,  VAN DER MERWE RUDOLPH ,  NOBLE SAMUEL G ,  SU YINGFENG ,  SHAMS KHAWAJA ,  MARIADASSOU VIJAY

IPC: G06Q30/00

Abstract: Customers can use their own mobile devices to pay for products in a "self- service" transaction, without the assistance of a store employee and without the need for the store to provide a self-service checkout kiosk. The customer's device communicates with a server maintained by the store to identify the product(s) being purchased and to provide a digital credential that the server can use to look up financial account information for the customer. The server can process a payment transaction to the financial account and notify the customer's device of the result. In some cases, an employee device can provide product identification for a purchase to the server and associate the customer device with the purchase, allowing the customer to complete the transaction directly with the store server.

公开(公告)号：FR2976394A1

公开(公告)日：2012-12-14

申请号：FR1254575

申请日：2012-05-18

Applicant: APPLE INC

Inventor： FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

IPC: G09F27/00 ,  G06Q30/02 ,  H04L12/24

Abstract: Une application Service Client résidant sur un dispositif électronique portable d'un utilisateur set à obtenir des informations concernant un service offert par un magasin et à demander le service. Cette application peut vérifier les magasins à proximité lors de son démarrage . Une fois que l'utilisateur est considéré comme se trouvant dans la zone de service du magasin (502), le serveur informatique hôte du magasin peut commencer à envoyer des informations concernant différents produits , services, événements ou ateliers proposés par le magasin (510). L'utilisateur peut utiliser l'application pour demander de l'aide sur un produit ou un service auprès d'employés du magasin, pour s'enregistrer à un événement/atelier, pour réserver un produit à retirer , etc.

公开(公告)号：AU2012202960A1

公开(公告)日：2012-12-06

申请号：AU2012202960

申请日：2012-05-21

Applicant: APPLE INC

Inventor： FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

IPC: H04W4/02 ,  G06Q30/00

Abstract: A customer service application resident on a user's portable electronic device is used to get information about a service and also request the service offered by a store. The customer service application can check for nearby stores when launched. Once the user is deemed to be within the service area of the store, the store host server computer can start sending information about various products, servers, events, or workshops offered by the store. The user can use the customer service application to request product or service help from store employees, register for an event/workshop, reserve a product for pickup, etc. DETERMINE LOCATION OF A USER PORTABLE ELECTRONIC DEVICE (PED) 1 _504 DEFINE A FIRST CIRCULAR AREA AROUND THE USER PED WITH THE PED AT THE CENTER DEFINE A SECOND CIRCULAR AREA AROUND THE LOCATION OF THE STORE WITH THE STORE AT THE CENTER DETERMINE THAT A PORTION OF THE FIRST CIRCULAR AREA OVERLAPS A PORTION OF THE SECOND CIRCULAR AREA PROVIDING INFORMATION ASSOCIATED WITH THE STORE TO THE USER PED INCREASE THE RADIUS OF THE FIRST CIRCULAR AREA AND THE SECOND CIRCULAR AREA DETERMINE THAT NO PORTION OF THE FIRST CIRCULAR AREA OVERLAPS ANY PORTION OF THE SECOND CIRCULAR WAIT FOR A PREDETERMINED TIME DETERMINE THAT NO PORTION OF THE FIRST CIRCULAR AREA OVERLAPS ANY PORTION OF THE SECOND CIRCULAR AREA AFTER EXPIRY OF THE PREDETERMINED TIME CONCLUDE THAT THE USER HAS LEFT THE STORE DISCONTINUE PROVIDING STORE RELATED INFORMATION TO THE USER PED

公开(公告)号：GB2491041A

公开(公告)日：2012-11-21

申请号：GB201208855

申请日：2012-05-18

Applicant: APPLE INC

Inventor： FUGMAN COREY ,  VIGIER BENJAMIN ,  SU YINGFENG ,  LI CHEN ,  KRSMANOVIC FILIP

IPC: G06Q30/02

Abstract: A method of providing customer service information comprises i) determining the location of a portable electronic device 312 and a first location accuracy value associated with the portable electronic device; ii) defining a first area 302 around the portable electronic device, wherein a distance to a periphery of the first area is characterized by the first location accuracy value; iii) defining a second area 304 having a centre and associated with a physical location of a store 310, the store having associated location coordinates and a second location accuracy value; iv) determining that a portion of the first area overlaps a portion of the second area; and v) providing information associated with the store to the portable electronic device for presenting to the user. The apparatus used includes a customer service application resident on a user's portable electronic device which is used to get information about a service and also request the service offered by a store. The server sends information about various products, servers, events, or workshops offered by the store. The user can request product or service help or assistance from store employees, register for an event/workshop; or reserve a product for pickup.