公开(公告)号：US10812657B1

公开(公告)日：2020-10-20

申请号：US16453904

申请日：2019-06-26

Applicant: ASD Inc., a Pennsylvania Corporation

Inventor： Martin Czachor, Jr. ,  Kevin Czachor ,  Norman Franke

IPC: H04M3/523 ,  H04M3/51 ,  G10L25/48

Abstract: A call from a caller to a called party is forwarded to an answering service. A cadence of the call is determined, and an agent is selected to answer the call. To select the agent, a cadence of the selected agent is determined, and the determined cadence of the selected agent is matched to the determined cadence of the call. In particular, the called party has a geographic location associated therewith, and the selected agent has a cadence that matches a cadence associated with the determined geographic location. Contact between the selected agent and the call is then effectuated. The matched cadence is expected to heighten a connection the caller perceives from the selected agent.