公开(公告)号：WO2003061256A1

公开(公告)日：2003-07-24

申请号：PCT/US2003/001318

申请日：2003-01-15

Applicant: AVAYA TECHNOLOGY CORP.

Inventor： KHAKOO, Shabbir, A. ,  KRISHNASWAMY, Venkatesh ,  SIDDIQUI, Anwar, A. ,  ZENNER, Hal, B.

IPC: H04M3/533

CPC classification number: H04M3/487 ,  H04M1/642 ,  H04M3/42093 ,  H04M3/4938 ,  H04M2242/22

Abstract: A method and apparatus are disclosed for delivering enhanced messages to a calling party. A message document address is provided to the calling party that is a pointer or hyperlink to a message document containing a message for a calling party, such as a uniform resource locator (URL) identifying an Internet document. The calling party may receive a message, e.g., when the called party is not available or containing a list of user-specific menu options in an IVR system. The message document can be (I) a static document created; (ii) a default document created; (iii) a dynamically generated document based on one or more rules that alter the content of the document based on various characteristics of the calling party or the call (or both). The presentation of the message document address to the user can be conditioned upon the satisfaction of one or more rules, such as when the called party is unavailable or based on one or more predefined characteristics of the calling party or the call (or both).

Abstract translation: 公开了一种用于将增强的消息传递给主叫方的方法和装置。 提供给主叫方的消息文档地址，该主叫方是指向包含用于主叫方的消息的消息文档的指针或超链接，诸如标识因特网文档的统一资源定位符URL。 主叫方可以接收消息，例如当被叫方不可用或者在IVR系统中包含用户特定菜单选项的列表时。 消息文档可以是我创建的静态文档，ii创建的默认文档，iii基于一个或多个基于主叫方或呼叫或两者的各种特征来改变文档的内容的规则的动态生成的文档。 消息文档地址到用户的呈现可以在一个或多个规则的满足的条件下进行，例如当被叫方不可用或者基于呼叫方的一个或多个预定特征或呼叫或两者时。

公开(公告)号：WO2003061227A3

公开(公告)日：2003-07-24

申请号：PCT/US2003/001316

申请日：2003-01-15

Applicant: AVAYA TECHNOLOGY CORP.

Inventor： KHAKOO, Shabbir, A. ,  KRISHNASWAMY, Venkatesh ,  SIDDIQUI, Anwar, A. ,  ZENNER, Hal, B.

IPC: H04L12/58

Abstract: A method and apparatus are disclosed for delivering messages to one or more intended recipients based on the presence, preferences or location of the recipient(s). Text-based messages, such as instant messages, can be delivered to one or more intended recipients by means of (i) a voice call to a voice-capable device associated with the recipients; (ii) a voice mail message to a voice mail box associated with the recipients; or (iii) a text or voice message, as appropriate, that is delivered upon the availability of one or more intended recipients. An instant message originating as a text message is converted to speech, if necessary, before being delivered to the intended recipient. The speech corresponding to the text of the message is played out once the call is answered or once the voice mail message is retrieved. The invention thus enables the delivery of messages to be routed and scheduled based on the location and availability of the intended recipient.

公开(公告)号：WO2003061244A1

公开(公告)日：2003-07-24

申请号：PCT/US2003/001317

申请日：2003-01-15

Applicant: AVAYA TECHNOLOGY CORP.

Inventor： KHAKOO, Shabbir, A. ,  KRISHNASWAMY, Venkatesh ,  SIDDIQUI, Anwar, A. ,  ZENNER, Hal, B.

IPC: H04L29/06

CPC classification number: H04L29/12094 ,  H04L29/06 ,  H04L29/06027 ,  H04L61/1529 ,  H04L65/1069 ,  H04L67/02 ,  H04L69/329 ,  H04M1/575 ,  H04M1/576 ,  H04M3/42042 ,  H04M3/42076 ,  H04M15/06 ,  H04Q3/72

Abstract: A method and apparatus are disclosed for delivering enhanced caller identification services to a called party. Caller ID information is extended to include a user document address that is a pointer or hyperlink to a user document containing additional information about the calling party. The user document address may be, for example, a uniform resource locator (URL) identifying an Internet document or a database address identifying a database document or entry. The user document generally contains information that the calling party would like to be presented to the called party and may be stored by the called party or accessed over a network. The user document can be (i) a static document; (ii) a document created in accordance with predefined default document content rules; or (iii) a dynamically generated document based on one or more rules that alter the content of the document.

Abstract translation: 公开了一种用于将增强的呼叫者识别服务递送到被叫方的方法和装置。 来电显示信息被扩展为包括用户文档地址，该用户文档地址是指向包含关于主叫方的附加信息的用户文档的指针或超链接。 用户文档地址可以是例如标识Internet文档的统一资源定位符URL或标识数据库文档或条目的数据库地址。 用户文档通常包含呼叫方希望被呈现给被叫方的信息，并且可能被被叫方存储或通过网络访问。 用户文档可以是静态文档ii根据预定义的默认文档内容规则创建的文档，或者基于改变文档内容的一个或多个规则的动态生成的文档。