公开(公告)号：WO2015042345A1

公开(公告)日：2015-03-26

申请号：PCT/US2014/056452

申请日：2014-09-19

Applicant: ANGEL.COM INCORPORATED

Inventor： BOUZID, Ahmed Tewfik ,  KUMAR, Praphul ,  MATEER, Michael T. ,  RENNYSON, David James

IPC: H04M11/00

CPC classification number: H04M3/5166 ,  H04M3/5141 ,  H04M2203/355

Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.

Abstract translation: 由交互流处理器接收执行用于使多通道通信系统和用户设备之间交换通信的交互站点的请求。 交互站点根据请求进行识别。 访问交互流文档，交互流文档包括使用多个不同通信信道中的任何一个发起用户设备和多信道通信系统之间的交互站点的代码。 确定用户设备用于联系多信道通信系统的通信信道。 基于确定的通信信道，将交互流文档的代码转换为可由多通道通信系统执行的代码，以使多通道通信系统和用户设备能够通过所确定的通信信道交换通信。 响应被发送到多信道通信系统。

公开(公告)号：WO2014025460A3

公开(公告)日：2014-02-13

申请号：PCT/US2013/046723

申请日：2013-06-20

Applicant: ANGEL.COM

Inventor： BOUZID, Ahmed Tewfik ,  PERERA, Prasanna Sajeewa Naleen ,  RENNYSON, David James ,  SAYLOR, Michael Jerry ,  DULAM, Ashwini Swaroop Reddy ,  HOTZ, Jonathan

IPC: H04M11/00

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. The user through voice communications has accepted the recommendation determining is determined by the telephonic device. In response to determining that the user has accepted the recommendation, the recommended voice bundle application on the telephonic device is executed by the telephonic device.

公开(公告)号：EP2727013A2

公开(公告)日：2014-05-07

申请号：EP12807858.1

申请日：2012-07-02

Applicant: Angel.com

Inventor： BOUZID, Ahmed Tewfik ,  RENNYSON, David James ,  Saylor, Michael Jerry

IPC: G06F17/20

CPC classification number: H04L51/046 ,  G06F3/0481 ,  G06F17/30893 ,  H04L51/32

Abstract: A user is prompted to select a social site for generating a voice enabled social artifact. A user selection of the social site is received. Responsive to receiving the user selection, information associated with an account of the user on the social site is obtained. The user is prompted to select a social artifact associated with the social site for voice enablement. A user selection of the social artifact is received. The selected social artifact is configured for voice enablement. The selected social artifact is displayed on the social site with an indication that the selected social artifact is voice enabled.

公开(公告)号：EP2880846A2

公开(公告)日：2015-06-10

申请号：EP13828248.8

申请日：2013-06-20

Applicant: Angel.com

Inventor： BOUZID, Ahmed Tewfik ,  PERERA, Prasanna Sajeewa Naleen ,  RENNYSON, David James ,  SAYLOR, Michael Jerry ,  DULAM, Ashwini Swaroop Reddy ,  HOTZ, Jonathan

IPC: H04M3/42

CPC classification number: H04W4/18 ,  G06Q30/0631 ,  H04M3/42153 ,  H04M3/42178 ,  H04M3/42204 ,  H04M3/4936 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253 ,  H04M2203/355 ,  H04M2250/74 ,  H04W4/60

Abstract: Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product that is likely to be of interest to the user is identified by the remote learning engine based on the accessed usage data. A recommended voice bundle application for the user is determined by the remote learning engine based on the accessed usage data, the recommended voice bundle application being a voice application that, when executed by the telephonic device, results in a simulated multi-step spoken conversation between the telephonic device and the user to enable the user to receive the identified service or the identified product. A recommendation associated with the recommended voice bundle application is transmitted from the remote learning engine to the telephonic device. The recommendation is presented by the telephonic device to the user through voice communications. The user through voice communications has accepted the recommendation determining is determined by the telephonic device. In response to determining that the user has accepted the recommendation, the recommended voice bundle application on the telephonic device is executed by the telephonic device.