公开(公告)号：EP3404606A1

公开(公告)日：2018-11-21

申请号：EP18171720.8

申请日：2018-05-10

Applicant: Apple Inc.

Inventor： RITCHIE, Grant ,  THIRUMALAI, Gokul ,  LOBO, Philomena ,  LOH, Robert ,  LOPATIN, Scott ,  KUMAR, Mithilesh ,  MARUSCO, Austin ,  ROCHETTE, Tommy ,  ZAMWAR, Aniket ,  PEREMATKO, Alexandre ,  POLLACK, Daniel B. ,  CIRCOSTA, Nicholas J

IPC: G06Q30/00 ,  G06Q30/02 ,  H04L12/58

CPC classification number: H04L65/4007 ,  G06F3/04883 ,  G06F17/30654 ,  G06F17/30867 ,  G06Q30/016 ,  G06Q30/0277 ,  G10L15/22 ,  H04L51/04 ,  H04L51/28 ,  H04L65/1059 ,  H04L67/26 ,  H04M1/72552 ,  H04M3/42382 ,  H04W4/14

Abstract: A messaging system, in one embodiment, can establish messaging accounts for a plurality of organizations (e.g., businesses) to allow customers or users of the organizations to conduct two-way messaging sessions between a customer and an organization. The messaging system can use a registration portal to allow an organization to set up a business/organization messaging account by providing account information. The account information can then be used to update one or more searchable databases that allow a customer to have multiple entry points into a messaging session with each of the registered businesses in the messaging system. For example, a search through a web browser or a map application can provide search results that contain or otherwise provide access to a selectable messaging option that is presented on a customer's device.

公开(公告)号：EP3944171A1

公开(公告)日：2022-01-26

申请号：EP21196142.0

申请日：2018-05-10

Applicant: Apple Inc.

Inventor： RITCHIE, Grant ,  THIRUMALAI, Gokul ,  LOBO, Philomena ,  LOH, Robert ,  LOPATIN, Scott ,  KUMAR, Mithilesh ,  MARUSCO, Austin ,  ROCHETTE, Tommy ,  ZAMWAR, Aniket ,  PEREMATKO, Alexandre ,  POLLACK, Daniel B ,  CIRCOSTA, Nicholas J

IPC: G06Q10/10 ,  G06Q30/00 ,  G06Q30/02 ,  H04L12/58 ,  G06F16/332 ,  G06F16/9535

Abstract: A method, comprising displaying a messaging option for an organization, the messaging option configured to establish a two-way messaging session with the organization and a user of the organization, the messaging application displayed in a non-messaging application or a search result; receiving, on a user device, a selection of the messaging option; and establishing, in a messaging application on the user device, a two-way messaging session between the organization and the user device using account information for the organization.