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    System and method for graphically managing a communication session with a context based contact set
    2.
    发明公开
    System and method for graphically managing a communication session with a context based contact set 审中-公开
    系统和方法，用于与基于上下文的组触点图形管理的通信会话

    公开(公告)号：EP2237537A1

    公开(公告)日：2010-10-06

    申请号：EP10158453.0

    申请日：2010-03-30

    Applicant: Avaya Inc.

    Inventor： Geppert, Birgit ,  Roessler, Frank

    IPC: H04M1/247 ,  H04M1/2745

    CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a contact manager associated with a communication session represented in a graphical user interface (GUI). The method includes grouping by context contacts associated with a user in the communication session, wherein the communication session is displayed as a set of connected graphical elements representing a structure of the communication session, presenting on the GUI a graphical representation of at least a part of the grouped contacts, receiving user input associated with one contact of the contacts and the communication session, and modifying the communication session based on information associated with the user input and the one contact. Grouping the contacts by context can include sorting the contacts as a cache, and grouping based on user preferences, user communications history, social networks, topic, project, and/or employer.

    Abstract translation: 公开的系统，方法，以及用于呈现与在图形用户界面（GUI）所表示的通信会话相关联的联系管理器的非暂时性计算机可读存储介质。 该方法包括：通过在所述通信会话的用户相关联的上下文触点分组，worin通信会话被显示为一组表示所述通信会话的结构连接的图形元素的，在GUI上呈现的至少一部分的图形表示 分组的接触，接收与所述触点中的一个触点和所述通信会话相关联的用户输入，以及基于与所述用户输入和所述一个接触相关联的信息修改所述通信会话。 分组通过上下文的联系方式可以包括排序联系人作为高速缓存，并根据用户偏好，用户的通信历史，社交网络，主题，项目分组，和/或雇主。

    System and method for mode-neutral communications with a widget-based communications metaphor
    4.
    发明公开
    System and method for mode-neutral communications with a widget-based communications metaphor 有权
    系统和Verfahren zur modusneutralen Kommunikation mit einergerätebasiertenKommunikationsmetapher

    公开(公告)号：EP2237536A1

    公开(公告)日：2010-10-06

    申请号：EP10158408.4

    申请日：2010-03-30

    Applicant: Avaya Inc.

    Inventor： Geppert, Birgit ,  Roessler, Frank

    IPC: H04M1/247

    CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical subelement indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user. The graphical sub-elements can include a telephone, mobile phone, instant message, camera, video camera, microphone, text-message, document, headset, or email icon.

    Abstract translation: 本文公开了用于通过小部件中和地管理通信模式的系统，方法和非暂时的计算机可读存储介质。 该方法包括经由图形用户界面（GUI）呈现表示包括至少两个通信用户的通信会话的一组连接的图形元素，其中表示用户的每个图形元素还包括指示用户通信细节的至少一个图形子元件，接收用户 与所述一组连接的图形元素相关联的输入，所述用户输入具有与所述通信会话相关联的动作，以及基于所接收的用户输入来执行所述动作。 图形子元件可以指示相关用户通过其连接到通信会话的通信模式和/或用于相关用户的可用通信模式。 图形子元素可以包括电话，移动电话，即时消息，相机，摄像机，麦克风，文本消息，文档，耳机或电子邮件图标。

    System and method for managing multiple concurrent communication sessions using a graphical call connection metaphor
    5.
    发明公开
    System and method for managing multiple concurrent communication sessions using a graphical call connection metaphor 审中-公开
    系统和方法，用于与基于上下文的组触点图形管理的通信会话

    公开(公告)号：EP2237533A1

    公开(公告)日：2010-10-06

    申请号：EP10158399.5

    申请日：2010-03-30

    Applicant: Avaya Inc.

    Inventor： Geppert, Birgit ,  Roessler, Frank

    IPC: H04M1/247 ,  H04M1/2745

    CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a plurality of concurrent communication sessions via a graphical user interface (GUI). A system configured to practice the method presents a set of connected graphical elements representing a structure of the respective communication session via the GUI for each of a plurality of concurrent communication sessions. Each communication session has at least two participants and the appearance of the set of connected graphical elements is based on a communication mode. The system receives user input associated with one set of connected graphical elements and having an action associated with the respective communication session, and performs the action based on the received user input. The communication mode is one of voice over IP (VoIP), phone, videoconference, instant messaging, text messaging, and email. The action can combine two communication sessions or split one communication session into multiple communication sessions.

    Abstract translation: 公开的系统，方法，以及用于经由图形用户界面（GUI）管理并发通信会话的多个非暂时性计算机可读存储介质。 配置为实现所述方法的系统，给出了一组表示所述respectivement通信会话的经由GUI每个并发通信会话中的多个结构连接的图形元素的。 每个通信会话具有至少两个参与者和组连接的图形元素的外观是基于通信模式。 该系统接收与一组连接的图形元素的并具有与所述respectivement通信会话相关联的动作相关联的用户输入，并且基于接收的用户输入的动作。 通信模式是IP电话（VoIP）电话，视频会议，即时通讯，短信和电子邮件的声音之一。 该动作可以组合两个通信会话或一个通信会话分割为多个通信会话。

    System and method for persistent multimedia conferencing services
    7.
    发明公开
    System and method for persistent multimedia conferencing services 审中-公开
    系统和方法，用于与基于上下文的组触点图形管理的通信会话

    公开(公告)号：EP2237538A1

    公开(公告)日：2010-10-06

    申请号：EP10158343.3

    申请日：2010-03-30

    Applicant: Avaya Inc.

    Inventor： Geppert, Birgit ,  Roessler, Frank

    IPC: H04M1/2745 ,  H04M1/247

    CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a virtual meeting room communication session. The method includes establishing a persistent virtual meeting room communication session, the virtual meeting room communication session including shared resources available to virtual meeting room communication session participants, displaying to meeting participants a set of connected graphical elements representing a structure of the virtual meeting room communication session via a graphical user interface (GUI), receiving from one of the meeting participants input associated with the set of connected graphical elements, the input having an action associated with the virtual meeting room communication session, and performing the action based on the received user input. In one aspect, the virtual meeting room communication session persists when no participants are in the communication session. The persistent virtual meeting room can record changes in session context such as maintaining a record of session control events, changes to shared resources, and a listing of participants. Persistence can also include a session history such as added/removed participants or other communication history such as splits and merges for later use or in reactivation of the session.

    Abstract translation: 公开的系统，方法，以及用于管理虚拟会议室的通信会议的非暂时性计算机可读存储介质。 该方法包括建立一个持久的虚拟会议室的通信会话，虚拟会议室的通信会话包括提供给虚拟会议室的通信会话参与者共享的资源，显示给会议参与者表示虚拟会议室的通信会话的结构的集合连接图形元素的 经由图形用户界面（GUI），从与组连接的图形元素相关联的会议参加者输入的一个接收，具有与所述虚拟会议室的通信会话相关联的动作，并且基于所接收的用户输入执行所述动作的输入 ， 一方面，虚拟会议室通信会话仍然存在时，没有参与者在通信会话。 永恒虚拟会议室中可记录sessionContext变化：如维护的会话控制的事件，改变对共享资源，和与会者的列表记录。 因此持久性可以包括会话历史：如添加/删除的参加者或其它通信历史：如分裂和合并以供稍后使用或在会话的激活。

    System and method for graphically managing communication sessions
    8.
    发明公开
    System and method for graphically managing communication sessions 审中-公开
    系统和Verfahren zur grafischen Verwaltung von Kommunikationssitzungen

    公开(公告)号：EP2237534A1

    公开(公告)日：2010-10-06

    申请号：EP10158401.9

    申请日：2010-03-30

    Applicant: Avaya Inc.

    Inventor： Geppert, Birgit ,  Roessler, Frank

    IPC: H04M1/247 ,  H04L29/06 ,  G06F3/048 ,  H04M1/2745

    CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a communication session via a graphical user interface (GUI). The method causes a communication device to present a set of connected graphical elements representing a structure of the communication session via the GUI, the communication session comprising at least two communicating users, receive user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and perform the action based on the received user input. The graphical elements can include images, text, caricatures, and avatars, and can change based on a contacted party context, persona, and presence. Active connections to the communication session can be visually represented as overlapping graphical elements, a line connecting graphical elements, a shape connecting graphical elements, a shape with radiating lines connecting graphical elements, and a common augmented appearance of graphical elements.

    Abstract translation: 这里公开的是用于经由图形用户界面（GUI）管理通信会话的系统，方法和非暂时的计算机可读存储介质。 该方法使得通信设备经由GUI呈现表示通信会话的结构的一组连接的图形元素，该通信会话包括至少两个通信用户，接收与该组连接的图形元素相关联的用户输入，用户输入 具有与通信会话相关联的动作，并且基于所接收的用户输入来执行动作。 图形元素可以包括图像，文本，漫画和头像，并且可以基于联系方上下文，角色和存在而改变。 与通信会话的活动连接可以被视觉地表示为重叠的图形元素，连接图形元素的线，连接图形元素的形状，具有连接图形元素的辐射线的形状以及图形元素的共同增强外观。

    System and method for managing a contact center with a graphical call connection metaphor
    10.
    发明公开
    System and method for managing a contact center with a graphical call connection metaphor 审中-公开
    系统和方法用于管理呼叫中心具有图形Rufverbindungsmetapher

    公开(公告)号：EP2239930A1

    公开(公告)日：2010-10-13

    申请号：EP10158397.9

    申请日：2010-03-30

    Applicant: Avaya Inc.

    Inventor： Geppert, Birgit ,  Roessler, Frank

    IPC: H04M3/51 ,  H04M3/42

    CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications in a callcenter. The method includes presenting via a GUI to a callcenter agent a set of connected graphical elements representing a structure of a communication session including the callcenter agent and a caller, receiving input via the GUI from the callcenter agent to manipulate at least one graphical element, and performing an action based on the input. Further disclosed herein are systems, methods, and non-transitory computer-readable storage media for monitoring communications in a callcenter. The method includes presenting via a GUI a plurality of sets of connected graphical elements, wherein each set of connected graphical elements represents a structure of a communication session including the callcenter agent and a caller, receiving a selection via the GUI based on at least one graphical element to listen in on an associated communication, and monitoring the associated communication session.

    Abstract translation: 公开的系统，方法，以及用于在呼叫中心管理通信的非暂时性计算机可读存储介质。 该方法包括：通过GUI呈现给呼叫中心代理的一组表示包括呼叫中心代理和呼叫者的通信会话的结构连接的图形元素的，通过从呼叫中心代理的GUI来操作至少一个图形元件接收输入，并 基于该输入来执行的动作。 在进一步游离缺失光盘系统，方法，以及用于在呼叫中心监测通信的非暂时性计算机可读存储介质。 该方法包括：通过GUI呈现的集合连接图形元素的复数，worin各组连接的图形元素的darstellt包括呼叫中心代理和呼叫者的通信会话的结构，接收通过GUI选择基于至少一个图形 元素来偷听到相关的通信，监控相关的通信会话。

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