公开(公告)号：CA2365420A1

公开(公告)日：2000-10-12

申请号：CA2365420

申请日：2000-03-31

Applicant: CALLWAVE INC

Inventor： DOLAN ROBERT A ,  HOFFSTATTER DAVID F

IPC: H04M3/54 ,  H04L12/66 ,  H04M1/57 ,  H04M3/00 ,  H04M3/42 ,  H04M3/428 ,  H04M3/436 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  H04Q7/38

Abstract: System and method for putting control of incoming telephone calls in the han ds of subscribers with the aid of computer software and the Internet. In effect , a very efficient multiplexer is provided that does not require a change in t he behavior of the called party or the calling party. This system permits the called party to hear a spoken message by the calling party in real time, and the content of the spoken message permits the called party to decide how to handle the call. The system adaptively learns and captures the rules of the called party for handling calls, and learns which callers the called party always wishes to talk to. The system uses special control software on the called party's computer which is connected to the Internet. The system emplo ys a central server in which all of the required intelligence is resident. Audi o signals are exchanged via non-data channels provided by the telephone companies and by the Internet. Either a very simple Internet busy pick-up is provided, or a very complex messaging system is provided, as desired. A feature is the monitoring and screening of incoming calls before deciding ho w to handle them. Another feature is the capturing and storage of the decision making profile.

公开(公告)号：WO0060840A3

公开(公告)日：2001-01-04

申请号：PCT/US0008644

申请日：2000-03-31

Applicant: CALLWAVE INC

Inventor： DOLAN ROBERT A ,  HOFFSTATTER DAVID F

IPC: H04M3/54 ,  H04L12/66 ,  H04M1/57 ,  H04M3/00 ,  H04M3/42 ,  H04M3/428 ,  H04M3/436 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  H04Q7/38

CPC classification number: H04M3/2236 ,  H04M1/57 ,  H04M3/428 ,  H04M3/4281 ,  H04M3/436 ,  H04M3/54 ,  H04M7/006 ,  H04M7/12

Abstract: System and method for putting control of incoming telephone calls in the hands of subscribers with the aid of computer software and the Internet. In effect, a very efficient multiplexer is provided that does not require a change in the behavior of the called party or the calling party. This system permits the called party to hear a spoken message by the calling party in real time, and the content of the spoken message permits the called party to decide how to handle the call. The system adaptively learns and captures the rules of the called party for handling calls, and learns which callers the called party always wishes to talk to. The system uses special control software on the called party's computer which is connected to the Internet. The system employs a central server in which all of the required intelligence is resident. Audio signals are exchanged via non-data channels provided by the telephone companies and by the Internet. Either a very simple Internet busy pick-up is provided, or a very complex messaging system is provided, as desired. A feature is the monitoring and screening of incoming calls before deciding how to handle them. Another feature is the capturing and storage of the decision making profile.

Abstract translation: 借助于计算机软件和互联网，将来电电话控制在用户手中的系统和方法。 实际上，提供了非常有效的多路复用器，其不需要对被叫方或主叫方的行为的改变。 该系统允许被叫方实时地听到主叫方的口令消息，并且话音消息的内容允许被叫方决定如何处理呼叫。 系统自适应地学习和捕获被叫方处理呼叫的规则，并了解被叫方始终希望通话的呼叫方。 系统在连接到互联网的被叫方的计算机上使用特殊控制软件。 该系统采用中央服务器，其中所有所需的智能都是驻留的。 音频信号通过由电话公司和因特网提供的非数据信道进行交换。 提供非常简单的互联网忙碌接送，或者根据需要提供非常复杂的消息系统。 一个功能是在决定如何处理来电之前监听和筛选来电。 另一个特征是捕获和存储决策简档。