公开(公告)号：WO2008033247A3

公开(公告)日：2008-07-10

申请号：PCT/US2007019404

申请日：2007-09-05

Applicant: CISCO TECH INC ,  SCHECHINGER PAUL ,  MORRISON STEVEN ,  HERNANDEZ JOHN ,  LEPORE MICHAEL P ,  RUSSELL PAUL ,  FERRANDINI JAY ,  FINNERTY WILLIAM

Inventor： SCHECHINGER PAUL ,  MORRISON STEVEN ,  HERNANDEZ JOHN ,  LEPORE MICHAEL P ,  RUSSELL PAUL ,  FERRANDINI JAY ,  FINNERTY WILLIAM

IPC: H04N5/445

CPC classification number: H04N7/17318 ,  H04N21/4722 ,  H04N21/47815 ,  H04N21/4788 ,  H04N21/6581 ,  H04N21/812

Abstract: In one embodiment, a method can include: (i) receiving a contact center interaction request via a device coupled to a display screen; (ii) accessing information about the device or a user of the device from a customer database of a content provider; and (iii) establishing an interaction path between the contact center and a viewer. The method can further include providing information to the user via the interaction path in response to a request by the user for the information. The device can be a set-top box (STB) or a cable card and the display screen can be a television, for example. Also, the content provider can be a cable or satellite television provider, for example.

Abstract translation: 在一个实施例中，一种方法可以包括：（i）经由耦合到显示屏幕的设备接收联系中心交互请求; （ii）从内容提供商的客户数据库访问关于所述设备或所述设备的用户的信息; （iii）建立联络中心与观众之间的互动路径。 该方法可以进一步包括响应于用户对于该信息的请求而经由交互路径向用户提供信息。 该设备可以是机顶盒（STB）或有线卡，并且显示屏例如可以是电视机。 此外，例如，内容提供者可以是有线或卫星电视提供者。

公开(公告)号：EP2062437A4

公开(公告)日：2010-12-01

申请号：EP07837776

申请日：2007-09-05

Applicant: CISCO TECH INC

Inventor： SCHECHINGER PAUL ,  MORRISON STEVEN ,  HERNANDEZ JOHN ,  LEPORE MICHAEL P ,  RUSSELL PAUL ,  FERRANDINI JAY ,  FINNERTY WILLIAM

IPC: H04N7/173

CPC classification number: H04N7/17318 ,  H04N21/4722 ,  H04N21/47815 ,  H04N21/4788 ,  H04N21/6581 ,  H04N21/812

Abstract: In one embodiment, a method can include: (i) receiving a contact center interaction request via a device coupled to a display screen; (ii) accessing information about the device or a user of the device from a customer database of a content provider; and (iii) establishing an interaction path between the contact center and a viewer. The method can further include providing information to the user via the interaction path in response to a request by the user for the information. The device can be a set-top box (STB) or a cable card and the display screen can be a television, for example. Also, the content provider can be a cable or satellite television provider, for example.