公开(公告)号：WO2008045153A3

公开(公告)日：2008-12-31

申请号：PCT/US2007017569

申请日：2007-08-07

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  JAIN MUKUL ,  KHOURI JOSEPH F

Inventor： PATEL LABHESH ,  JAIN MUKUL ,  KHOURI JOSEPH F

IPC: H04M3/42

CPC classification number: H04N7/15

Abstract: In one embodiment, a method includes capturing a facial image (32, Fig. 3) of a participant to a video conference session (10, Fig. 1) from a video stream of the video conference session. A database (23, Fig. 1) containing a plurality a stored facial images is then accessed in an attempt to match the facial image with one of the stored facial images. Each stored facial image is associated with information in the database associated with a person, the information being retrieved in the event of a match. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，一种方法包括从视频会议会话的视频流中将参与者的面部图像（图3中的图3）捕获到视频会议会话（图1中的10）。 然后访问包含多个存储的面部图像的数据库（23，图1），以尝试将面部图像与存储的面部图像之一进行匹配。 每个存储的面部图像与与人相关联的数据库中的信息相关联，所述信息在匹配的情况下被检索。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：WO2007108940A3

公开(公告)日：2008-11-20

申请号：PCT/US2007005830

申请日：2007-03-07

Applicant: CISCO TECH INC ,  JAIN MUKUL ,  SHAFFER SHMUEL ,  CABALLERO-MCCANN DENISE ,  PATEL LABHESH

Inventor： JAIN MUKUL ,  SHAFFER SHMUEL ,  CABALLERO-MCCANN DENISE ,  PATEL LABHESH

IPC: H04M3/42 ,  H04L12/66 ,  H04Q7/20

CPC classification number: H04L29/06027 ,  H04L65/1096 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/42374 ,  H04M3/424 ,  H04M3/48 ,  H04M2203/1008

Abstract: A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a fist module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch eXchange (PBX) system.

Abstract translation: 一种用于实现通信设备的增强的驻留特征的系统和方法。 在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。 第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。 在更具体的实施例中，信息包括与第一通信设备有关的状态信息。 第一装置包括在第一通信设备上运行的第一模块。 第一模块适于将状态信息选择性地中继到连接到网络的实体。 在具体实施例中，连接到网络的实体包括专用分支交换（PBX）系统。

公开(公告)号：WO2007146042A3

公开(公告)日：2008-10-02

申请号：PCT/US2007013387

申请日：2007-06-06

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH

Inventor： SHAFFER SHMUEL ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH

IPC: G06F15/16 ,  H04L12/16 ,  H04M11/00 ,  H04Q11/00

CPC classification number: G06Q10/107 ,  H04L12/1818 ,  H04M3/42042 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081

Abstract: [56] In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference (104-1... 104-n) may decide to send an invite for the existing conference to the user (106). A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants (104-1... 104-n). The invite message is then sent to the user (106) where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.

Abstract translation: 在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。 会议（104-1 ... 104-n）的参与者可以决定向用户发送现有会议的邀请（106）。 收到邀请用户进入现有会议的请求。 确定现有会议的与会者名单。 然后生成会议的邀请消息，其中邀请消息包括参与者列表（104-1 ... 104-n）的信息。 然后，邀请消息被发送到用户（106），其中用户列表的信息可被用户访问。 例如，当用户接收到邀请消息时，参与者列表可以被显示为呼叫者ID信息。

公开(公告)号：WO2009006173A2

公开(公告)日：2009-01-08

申请号：PCT/US2008068267

申请日：2008-06-26

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  JAIN MUKUL ,  PATEL LABHESH ,  KUMAR SANJEEV

Inventor： SHAFFER SHMUEL ,  JAIN MUKUL ,  PATEL LABHESH ,  KUMAR SANJEEV

IPC: H04M1/725

CPC classification number: H04M1/72522 ,  G06F1/1616 ,  G06F1/1694 ,  G06F3/012 ,  G06F3/017 ,  H04L65/403 ,  H04M3/56 ,  H04M2250/12 ,  H04M2250/62 ,  H04W4/206

Abstract: In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，一种方法包括电子地检测经由通信设备聆听扬声器的用户的手势，以及生成与手势对应的可听和/或视觉响应。 然后将声音和/或视觉响应传达给扬声器。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：WO2007140435A3

公开(公告)日：2008-10-30

申请号：PCT/US2007070021

申请日：2007-05-31

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  SHAFFER SHMUEL ,  KUMAR SANJEEV ,  JAIN MUKUL

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  KUMAR SANJEEV ,  JAIN MUKUL

IPC: H04M1/00 ,  H04B1/38 ,  H04Q7/14

CPC classification number: H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

Abstract: A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

Abstract translation: 描述了一种促进对电子消息的电话响应的方法。 该方法包括从接收到的电子消息确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。 确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。 如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

公开(公告)号：WO2007087120A2

公开(公告)日：2007-08-02

申请号：PCT/US2007000077

申请日：2007-01-03

Applicant: CISCO TECH INC ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH ,  JAIN MUKUL

Inventor： KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH ,  JAIN MUKUL

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  G10L13/00

Abstract: Multiple authors' voices can be used in a text-to-speech (TTS) conversion of an email thread so that each part of the thread is read in that author's voice. A tag is used to identify which text portion corresponds to which author. Voice characteristics can be originated from an author's sending device or can be centrally stored in a voice characteristic database at a unified messaging server and provided to a recipient of the email thread. A similar approach can be used in a single document such as a change-tracked document that is being edited by multiple authors. The different voice characteristics of authors corresponding to different parts of the document can be accessed for TTS conversion so that a person listening on an audio device (e.g., phone, VoIP phone, cell phone, etc.) can identify the author of a specific part without the use of text or other displayed information. Voice characteristics can be centrally stored and delivered to users of audio devices to be used with a variety of text communications.

Abstract translation: 多个作者的声音可以用于电子邮件线程的文本到语音（TTS）转换，以便线程的每个部分都以该作者的声音读取。 标签用于标识哪个文本部分对应于哪个作者。 语音特征可以来自作者的发送设备，或者可以集中地存储在统一消息服务器的语音特征数据库中，并提供给电子邮件线程的接收者。 类似的方法可以在单个文档中使用，例如由多个作者编辑的变更跟踪文档。 可以访问对应于文档不同部分的作者的不同语音特征，以进行TTS转换，以便在音频设备（例如，电话，VoIP电话，手机等）上聆听的人可以识别特定部分的作者 不使用文字或其他显示信息。 语音特征可以集中存储并传递给音频设备的用户，以便与各种文本通信一起使用。

公开(公告)号：WO2007142717A3

公开(公告)日：2008-12-04

申请号：PCT/US2007006970

申请日：2007-03-20

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F ,  SHAFFER SCHMUEL

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  JAIN MUKUL ,  KHOURI JOSEPH F ,  SHAFFER SCHMUEL

IPC: H04L12/28 ,  G06F17/00 ,  G06Q10/00 ,  H04L12/26 ,  H04M3/00

CPC classification number: H04M3/5236 ,  H04M3/5238

Abstract: A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD (15) and a ticket dispenser(17) coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm

Abstract translation: 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括与ACD耦合的ACD（15）和售票机（17）。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理

公开(公告)号：WO2007146084A3

公开(公告)日：2008-05-15

申请号：PCT/US2007013451

申请日：2007-06-06

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH

Inventor： SHAFFER SHMUEL ,  JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

Abstract translation: 公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。 在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。 目标邮箱所有者可以是语音邮件系统的成员，而呼叫者可以是该语音邮件系统的非成员。 该设备可以被配置为支持例如电话用户界面（TUI）。

公开(公告)号：WO2007046857A8

公开(公告)日：2008-03-13

申请号：PCT/US2006013913

申请日：2006-04-12

Applicant: CISCO TECH INC ,  WALKER JENNIFER ,  KATKAM VINOD ,  BAIRD RANDALL B ,  JENNINGS CULLEN ,  JAIN MUKUL

Inventor： WALKER JENNIFER ,  KATKAM VINOD ,  BAIRD RANDALL B ,  JENNINGS CULLEN ,  JAIN MUKUL

IPC: H04M1/00 ,  H04M3/00

CPC classification number: H04M1/2478 ,  H04M1/2535 ,  H04M1/274583 ,  H04M1/56 ,  H04M1/575 ,  H04M1/72552 ,  H04M3/48 ,  H04M2203/551 ,  H04M2250/60

Abstract: The present invention provides a mechanism for categorizing telephone calls and for providing special information about calls that appear on call lists maintained in a telephone. The invention provides for both providing an indication and for providing an action. When an entry on a call list is highlighted (in a conventional manner), pressing one key adds a flag to the entry on the call list to indicate that follow up action is required. Pressing a second key initiates an action such as attaching a reminder so that the user will be reminded to take action later. Pressing a third key will provide a text message balloon indicating information about the call. The flags and text messages can be added by either the called party or the calling party.

Abstract translation: 本发明提供了一种用于对电话分类进行分类并提供关于出现在电话中保存的呼叫列表上的呼叫的特殊信息的机制。 本发明提供了提供指示和提供动作的两者。 当呼叫列表中的条目被突出显示时（按常规方式），按下一个键将增加一个标志给呼叫列表上的条目，以指示需要跟进操作。 按下第二个键可启动一个操作，例如附加提醒，以便稍后将提醒用户采取行动。 按第三个键将提供一个指示有关呼叫信息的短信气球。 被叫方或主叫方都可以添加标志和短信。

公开(公告)号：WO2007103930A3

公开(公告)日：2007-12-27

申请号：PCT/US2007063403

申请日：2007-03-06

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  JAIN MUKUL

Inventor： SHAFFER SHMUEL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  JAIN MUKUL

IPC: H04M5/00

CPC classification number: H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

Abstract: Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

Abstract translation: 公开了用于向保持呼叫者提供动态消息的方法和系统。 在一种这样的方法中，电话呼叫被接收到队列中并且计算出第一等待时间，该第一等待时间对应于在代理可用于应答电话呼叫之前预期经过的第一估计时间长度。 组合多个消息元素以创建具有与第一等待时间大致相等的长度的消息，并且启动消息的回放。 在播放消息期间计算第二个等待时间。 如果所更新的估计时间长度不同于第一估计时间长度，则在回放期间将消息修改为具有大约等于第二等待时间的长度。 在各种实施例中，可以连续计算第二等待时间，并且可以在回放期间连续修改消息。