公开(公告)号：WO2011093936A3

公开(公告)日：2011-10-13

申请号：PCT/US2010056342

申请日：2010-11-11

Applicant: ELIZA CORP ,  BOULANOV OLEG ,  WARD WILLIAM M ,  HOPWOOD JOHN F

Inventor： BOULANOV OLEG ,  WARD WILLIAM M

IPC: H04L29/06 ,  H04L12/28

CPC classification number: H04L29/12537 ,  H04L29/125 ,  H04L29/12528 ,  H04L61/2564 ,  H04L61/2575 ,  H04L61/2585 ,  H04L65/1006

Abstract: A method and system are provided that enhance human/machine communication so as to more closely approximate natural human/human communication by more effectively establishing communications links for human- interactive media. Specifically, the speed and quality of the connection are improved by the method and system, resulting in a more natural user experience. The method includes receiving a Session Initiation Protocol (SIP) call request from an Endpoint (EP). The method determines an external address based on an internal address of the EP uniquely mapped to the external address and pre-disthbuted to SIP internal routers. The method includes modifying the SIP call request to replace the EP internal address with the EP external address. The method includes forwarding the EP external address to the EP. The method includes establishing a communication link for human-interactive media between the EP and the call provider, the EP using the EP external address, and the communication link not including the SIP Internal Router.

Abstract translation: 提供了一种方法和系统，其通过更加有效地建立用于人类 - 交互式媒体的通信链接来增强人机交互，以更接近地接近自然的人/人通信。 具体而言，通过该方法和系统改善了连接的速度和质量，从而带来更自然的用户体验。 该方法包括从端点（EP）接收会话发起协议（SIP）呼叫请求。 该方法基于唯一映射到外部地址并预先分配给SIP内部路由器的EP的内部地址来确定外部地址。 该方法包括修改SIP呼叫请求以用EP外部地址替换EP内部地址。 该方法包括将EP外部地址转发给EP。 该方法包括在EP与呼叫提供商之间建立用于人类交互媒体的通信链路，使用EP外部地址的EP以及不包括SIP内部路由器的通信链路。

公开(公告)号：WO2011093935A3

公开(公告)日：2011-09-22

申请号：PCT/US2010056298

申请日：2010-11-11

Applicant: ELIZA CORP ,  BOULANOV OLEG

Inventor： BOULANOV OLEG

IPC: H04M3/42

CPC classification number: H04M3/5158 ,  H04L65/1069 ,  H04L65/1073 ,  H04L65/80

Abstract: A method and system are provided that enhance human/machine communication so as to more closely approximate natural human/human communication by more effectively establishing communications links for human- interactive media. Specifically, the speed and quality of the connection are improved by the method and system, resulting in a more natural user experience. The method includes a communication system receiving a call request from a requestor. The communication system has a Connection Proxy (CP) and a plurality of Endpoints (EPs). The CP has an endpoint state table (EST) configured to store state information associated with each of the plurality of endpoints (EPs). Based on the call request, the CP selects an EP using the EST. If the selected EP accepts the requested communications link, the CP establishes a communications link that excludes the CP itself. The CP also updates the EST based on a response to the call request from the selected EP.

Abstract translation: 提供了一种增强人机交互的方法和系统，以通过更有效地建立人类交互式媒体的通信链接来更接近地近似自然人/人的通信。 具体来说，通过该方法和系统来提高连接的速度和质量，从而产生更自然的用户体验。 该方法包括从请求者接收呼叫请求的通信系统。 通信系统具有连接代理（CP）和多个端点（EP）。 CP具有被配置为存储与多个端点（EP）中的每一个相关联的状态信息的端点状态表（EST）。 根据呼叫请求，CP使用EST选择EP。 如果选择的EP接受所请求的通信链路，则CP建立排除CP本身的通信链路。 CP还根据来自所选EP的呼叫请求的响应来更新EST。

公开(公告)号：EP2529530A4

公开(公告)日：2015-02-18

申请号：EP10844921

申请日：2010-11-11

Applicant: ELIZA CORP

Inventor： BOULANOV OLEG ,  WARD WILLIAM M

IPC: H04L29/06 ,  H04L29/12

CPC classification number: H04L29/12537 ,  H04L29/125 ,  H04L29/12528 ,  H04L61/2564 ,  H04L61/2575 ,  H04L61/2585 ,  H04L65/1006

Abstract: A method and system are provided that enhance human/machine communication so as to more closely approximate natural human/human communication by more effectively establishing communications links for human-interactive media. Specifically, the speed and quality of the connection are improved by the method and system, resulting in a more natural user experience. The method includes receiving a Session Initiation Protocol (SIP) call request from an Endpoint (EP). The method determines an external address based on an internal address of the EP uniquely mapped to the external address and pre-distributed to SIP internal routers. The method includes modifying the SIP call request to replace the EP internal address with the EP external address. The method includes forwarding the EP external address to the EP. The method includes establishing a communication link for human-interactive media between the EP and the call provider, the EP using the EP external address, and the communication link not including the SIP Internal Router.

公开(公告)号：EP2529541A4

公开(公告)日：2014-06-25

申请号：EP10844920

申请日：2010-11-11

Applicant: ELIZA CORP

Inventor： BOULANOV OLEG

IPC: H04M3/42 ,  H04L29/06 ,  H04M3/51

CPC classification number: H04M3/5158 ,  H04L65/1069 ,  H04L65/1073 ,  H04L65/80

Abstract: A method and system are provided that enhance human/machine communication so as to more closely approximate natural human/human communication by more effectively establishing communications links for human-interactive media. Specifically, the speed and quality of the connection are improved by the method and system, resulting in a more natural user experience. The method includes a communication system receiving a call request from a requestor. The communication system has a Connection Proxy (CP) and a plurality of Endpoints (EPs). The CP has an endpoint state table (EST) configured to store state information associated with each of the plurality of endpoints (EPs). Based on the call request, the CP selects an EP using the EST. If the selected EP accepts the requested communications link, the CP establishes a communications link that excludes the CP itself. The CP also updates the EST based on a response to the call request from the selected EP.

公开(公告)号：EP1382032A4

公开(公告)日：2006-09-13

申请号：EP02725166

申请日：2002-03-14

Applicant: ELIZA CORP

Inventor： KROEKER JOHN ,  BOULANOV OLEG

IPC: G10L15/26 ,  G06F17/27 ,  G06Q30/00 ,  G10L15/00 ,  G10L15/02 ,  G10L15/14 ,  G10L15/18 ,  G10L15/28 ,  H04M3/493

CPC classification number: G10L15/02 ,  G06F17/271 ,  G06F17/2765 ,  G06F17/2785 ,  G06Q30/02 ,  G10L15/14 ,  G10L15/1815 ,  G10L15/1822 ,  G10L15/28 ,  G10L15/30 ,  H04M3/4938

Abstract: The present invention is a system and method for creating and implementing transactional speech applications (SAs) using Web technologies, without reliance on server-side standard or custom services. A transactional speech application may be any application that requires interpretation of speech in conjunction with a speech recognition (SR) system, such as, for example, consumer survey systems. A speech application in accordance with the present invention is represented within a Web page, as an application script that interprets semantic objects according to a context. Any commonly known scripting language can be used to write the application script, such as Jscript, PerlScript, and VBscript. The present invention is "Web-based" to the extent that it implements Web technologies, but it need not include or access the World Wide Web.

公开(公告)号：EP1317749A4

公开(公告)日：2005-12-21

申请号：EP01957345

申请日：2001-07-31

Applicant: ELIZA CORP

Inventor： KROEKER JOHN ,  BOULANOV OLEG

IPC: G10L15/22 ,  G10L15/00 ,  H04M3/493

CPC classification number: G10L15/22

Abstract: A method for transcribing an audio response including constructing an application including a plurality of queries and a set of textual formed responses for each query, posing each of the queries to a respondent, receiving an audio response to each query, performing a speech recognition function, recording each audio response, and comparing each textual response to the set of expected responses for each corresponding query.

公开(公告)号：EP1277201A4

公开(公告)日：2005-09-21

申请号：EP01920678

申请日：2001-03-23

Applicant: ELIZA CORP

Inventor： KROEKER JOHN ,  BOULANOV OLEG

IPC: G06F17/27 ,  G06Q30/00 ,  G10L15/00 ,  G10L15/02 ,  G10L15/14 ,  G10L15/18 ,  G10L15/28 ,  G10L15/20

CPC classification number: G06F17/271 ,  G06F17/274 ,  G06F17/2785 ,  G06Q30/02 ,  G10L15/02 ,  G10L15/14 ,  G10L15/1815 ,  G10L15/1822 ,  G10L15/193 ,  G10L15/30

Abstract: A phonetic data processing system processes phonetic stream data to produce a set of semantic data, using a context-free rich semantic grammar database (RSG DB) that includes a grammar tree, comprised of sub-trees, representing words and phrases. A phonetic searcher accepts the phonetic estimates and searches the RSG DB to produce a best word list, which is processed by a semantic parser, using the RSG DB, to produce a semantic tree instance, including all valid interpretations of the phonetic stream. An application accesses a semantic tree evaluator to interpret the semantic tree instance according to a context to produce a final linguistic interpretation of the phonetic stream, which is returned to the application.

公开(公告)号：EP1332605A4

公开(公告)日：2004-10-06

申请号：EP01981713

申请日：2001-10-16

Applicant: ELIZA CORP

Inventor： QUIBRIA NASREEN ,  MERROW LUCAS ,  BOULANOV OLEG ,  KROEKER JOHN

IPC: H04M3/38 ,  H04M3/46 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523 ,  G10L15/22

CPC classification number: G10L15/22 ,  G10L15/063 ,  G10L21/00 ,  G10L25/00 ,  G10L25/03 ,  H04M3/382 ,  H04M3/46 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/523 ,  H04M2201/40 ,  H04M2203/2016 ,  H04M2203/355

Abstract: A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

公开(公告)号：CA2712853C

公开(公告)日：2014-02-04

申请号：CA2712853

申请日：2001-08-31

Applicant: ELIZA CORP

Inventor： MERROW LUCAS ,  DRANE ALEXANDRA ,  KROEKER JOHN P ,  BOULANOV OLEG ,  QUIBRIA NASREEN ,  ROBINSON MICHAEL R

IPC: H04M3/493 ,  G10L15/22 ,  H04M1/27 ,  H04M1/82

Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person (26) and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person (50), the speech recognition device initiates a speech recognition application with the target person (52).

公开(公告)号：DE60228558D1

公开(公告)日：2008-10-09

申请号：DE60228558

申请日：2002-03-14

Applicant: ELIZA CORP

Inventor： KROEKER JOHN ,  BOULANOV OLEG

IPC: G10L15/00 ,  G06F17/27 ,  G06Q30/00 ,  G10L15/02 ,  G10L15/14 ,  G10L15/18 ,  G10L15/26 ,  G10L15/28 ,  H04M3/493

Abstract: The present invention is a system and method for creating and implementing transactional speech applications (SAs) using Web technologies, without reliance on server-side standard or custom services. A transactional speech application may be any application that requires interpretation of speech in conjunction with a speech recognition (SR) system, such as, for example, consumer survey systems. A speech application in accordance with the present invention is represented within a Web page, as an application script that interprets semantic objects according to a context. Any commonly known scripting language can be used to write the application script, such as Jscript, PerlScript, and VBscript. The present invention is "Web-based" to the extent that it implements Web technologies, but it need not include or access the World Wide Web.