公开(公告)号：AU2021415468A1

公开(公告)日：2023-07-13

申请号：AU2021415468

申请日：2021-10-11

Applicant: GENESYS CLOUD SERVICES INC

Inventor： WYSS FELIX IMMANUEL

IPC: G06F40/35 ,  G06F40/279 ,  H04W4/70

Abstract: A method for conducting an automated dialogue between an inbound automated voice resource and an outbound automated voice resource during a voice communication session according to one embodiment includes receiving at the inbound automated voice resource an initiation of the voice communication session from the outbound automated voice resource; transmitting, by the inbound automated voice resource, a speech communication to the outbound automated voice resource during the voice communication session, wherein a digital watermark is embedded in the speech communication; identifying, by the outbound automated voice resource, the digital watermark in response to analyzing the speech communication; converting, by the outbound automated voice resource, an outbound automated voice resource communication language from speech to machine language in response to determining that the inbound automated voice resource interprets machine language based on the digital watermark; transmitting, by the outbound automated voice resource, a machine language communication to the inbound automated voice resource; converting, by the inbound automated voice resource, an inbound automated voice resource communication language from speech to machine language in response to determining that the outbound automated voice resource interprets machine language based on the machine language communication; and completing the automated dialogue between the inbound automated voice resource and the outbound automated voice resource using machine language.

公开(公告)号：AU2021415468A9

公开(公告)日：2024-07-25

申请号：AU2021415468

申请日：2021-10-11

Applicant: GENESYS CLOUD SERVICES INC

Inventor： WYSS FELIX IMMANUEL

IPC: G06F40/35 ,  G06F40/279 ,  H04W4/70

Abstract: A method for conducting an automated dialogue between an inbound automated voice resource and an outbound automated voice resource during a voice communication session according to one embodiment includes receiving at the inbound automated voice resource an initiation of the voice communication session from the outbound automated voice resource; transmitting, by the inbound automated voice resource, a speech communication to the outbound automated voice resource during the voice communication session, wherein a digital watermark is embedded in the speech communication; identifying, by the outbound automated voice resource, the digital watermark in response to analyzing the speech communication; converting, by the outbound automated voice resource, an outbound automated voice resource communication language from speech to machine language in response to determining that the inbound automated voice resource interprets machine language based on the digital watermark; transmitting, by the outbound automated voice resource, a machine language communication to the inbound automated voice resource; converting, by the inbound automated voice resource, an inbound automated voice resource communication language from speech to machine language in response to determining that the outbound automated voice resource interprets machine language based on the machine language communication; and completing the automated dialogue between the inbound automated voice resource and the outbound automated voice resource using machine language.

公开(公告)号：AU2023352759A1

公开(公告)日：2025-03-13

申请号：AU2023352759

申请日：2023-09-26

Applicant: GENESYS CLOUD SERVICES INC

Inventor： COPPELMANS CAMIEL ,  WYSS FELIX IMMANUEL ,  JAHNS MATT

IPC: H04M3/22 ,  H04L65/1093 ,  H04M3/51 ,  H04M3/56 ,  H04M7/00

Abstract: A method for providing streaming audio over a network from a client to a server associated with a third-party service. The method includes receiving configuration data from a tenant regarding the server. The method may further include establishing a connection with the server via a connection process. The connection process includes sending a connection request that includes: a bidirectional communication protocol configured to transmit data from the client to the server and from the server to the client by reusing an established connection channel; a tenant-Id parameter; and a session-Id parameter. The method may further include implementing an open transaction for initiating the streaming of the audio of the ongoing conversation to the server. The open transaction includes transmitting participant parameters identifying the customer and at least one choice regarding an audio format for the audio streaming.