公开(公告)号：WO2014145143A3

公开(公告)日：2014-12-04

申请号：PCT/US2014029857

申请日：2014-03-14

Applicant: GENESYS TELECOMM LAB INC

Inventor： LUM HENRY R ,  FILONOV VLADIMIR ,  CULBERT JEFFREY ,  BLANDER DANIEL ,  SUBRAMANIAM SOMASUNDARAM ,  CICCHITTO ANGELO ,  GVILDYS PAUL ,  TAMBLYN ERIC

IPC: H04M1/66 ,  H04M3/42

CPC classification number: H04M3/28 ,  H04L9/0819 ,  H04L9/0822 ,  H04L65/1006 ,  H04L65/104 ,  H04L65/105 ,  H04L65/1063 ,  H04L65/1076 ,  H04L65/605 ,  H04L2209/24 ,  H04M1/656 ,  H04M3/22 ,  H04M3/2218 ,  H04M3/42221 ,  H04M3/42348 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5183 ,  H04M2203/551 ,  H04M2203/609 ,  H04Q3/00 ,  H04W4/16 ,  H04W12/04 ,  H04W24/04 ,  H04W40/20

Abstract: A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media.

Abstract translation: 一种用于为联络中心记录媒体的系统和方法，其中处理器被配置为确定在电话呼叫期间在第一和第二通信设备之间交换的媒体将被记录; 桥接第一和第二通信设备之间的媒体路径; 引起在媒体路径中交换的媒体的复制; 通过用于将加密媒体存储在数据存储设备中的第一密钥来加密复制的媒体; 以及经由用于存储经加密的第一密码密钥的第二密码密钥将第一密码密钥加密为用于加密媒体的元数据。