公开(公告)号：EP1040644A4

公开(公告)日：2004-10-20

申请号：EP98955144

申请日：1998-10-27

Applicant: GENESYS TELECOMM LAB INC

Inventor： SHTIVELMAN YURI ,  MYERS KENNETH SCOTT

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/56 ,  H04M3/58 ,  H04Q1/45

CPC classification number: H04M3/52 ,  H04M3/42306 ,  H04M3/42323 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5237 ,  H04M3/56 ,  H04M3/58 ,  H04M2201/42 ,  H04Q1/45 ,  Y10S379/90

Abstract: A call re-directing system associated with a call center (1010) integrates an interface on a computer station (1021) at an agent station (1020) having a telephone (1022), a CTI-application executing on a processor (1012) connected to a telephony switch (1011), and a DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call.

公开(公告)号：CA2309182A1

公开(公告)日：1999-06-10

申请号：CA2309182

申请日：1998-10-27

Applicant: GENESYS TELECOMM LAB INC

Inventor： MYERS KENNETH SCOTT ,  SHTIVELMAN YURI

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/56 ,  H04M3/58 ,  H04Q1/45

Abstract: A call re-directing system associated with a call center (1010) integrates a n interface on a computer station (1021) at an agent station (1020) having a telephone (1022), a CTI-application executing on a processor (1012) connecte d to a telephony switch (1011), and a DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destinatio n of a re-routed call and re-associated with the call.

公开(公告)号：CA2309182C

公开(公告)日：2003-03-18

申请号：CA2309182

申请日：1998-10-27

Applicant: GENESYS TELECOMM LAB INC

Inventor： MYERS KENNETH SCOTT ,  SHTIVELMAN YURI

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/56 ,  H04M3/58 ,  H04Q1/45

Abstract: A call re-directing system associated with a call center (1010) integrates a n interface on a computer station (1021) at an agent station (1020) having a telephone (1022), a CTI-application executing on a processor (1012) connecte d to a telephony switch (1011), and a DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destinatio n of a re-routed call and re-associated with the call.

公开(公告)号：AT342628T

公开(公告)日：2006-11-15

申请号：AT98955144

申请日：1998-10-27

Applicant: GENESYS TELECOMM LAB INC

Inventor： SHTIVELMAN YURI ,  MYERS KENNETH SCOTT

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/56 ,  H04M3/58 ,  H04Q1/45

Abstract: A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call.

公开(公告)号：AU740034B2

公开(公告)日：2001-10-25

申请号：AU1202299

申请日：1998-10-27

Applicant: GENESYS TELECOMM LAB INC

Inventor： SHTIVELMAN YURI ,  MYERS KENNETH SCOTT

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/56 ,  H04M3/58 ,  H04Q1/45

Abstract: A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call.