公开(公告)号：DE69836147D1

公开(公告)日：2006-11-23

申请号：DE69836147

申请日：1998-10-27

Applicant: GENESYS TELECOMM LAB INC

Inventor： SHTIVELMAN YURI ,  MYERS SCOTT

IPC: H04M3/523 ,  H04M3/42 ,  H04M3/51 ,  H04M3/56 ,  H04M3/58 ,  H04Q1/45

Abstract: A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call.

公开(公告)号：DE69836147T2

公开(公告)日：2007-08-16

申请号：DE69836147

申请日：1998-10-27

Applicant: GENESYS TELECOMM LAB INC

Inventor： SHTIVELMAN YURI ,  MYERS SCOTT

IPC: H04M3/523 ,  H04M3/42 ,  H04M3/51 ,  H04M3/56 ,  H04M3/58 ,  H04Q1/45

Abstract: A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call.