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    2.
    发明专利
    未知

    公开(公告)号：DE60015236T2

    公开(公告)日：2006-02-02

    申请号：DE60015236

    申请日：2000-06-14

    Applicant: GENESYS TELECOMM LAB INC

    Inventor： TORBA DMITRIY A

    IPC: H04M3/51 ,  H04M3/523

    Abstract: A system for granting access to agents at a communication center in response to requests for connection from network-level entities starts a fairness timer having a fairness time period when a first request is received for and agent, monitors any other requests for the same agent during the fairness time, and executes an algorithm at the end of the fairness time to select the network-level entity to which the request should be granted. In a preferred embodiment the fairness time is set to be equal to or greater than twice the difference between network round-trip latency for the longest latency and shortest latency routers requesting service from the communication center. In some embodiments an agent reservation timer is set at the same point as the fairness timer to prevent calls to the same agent, and has a period longer than the fairness timer by a time sufficient for a connection to be made to the agent station once access is granted, and for notification of the connection to be made to network-level entities.

    3.
    发明专利
    未知

    公开(公告)号：DE60015236D1

    公开(公告)日：2004-12-02

    申请号：DE60015236

    申请日：2000-06-14

    Applicant: GENESYS TELECOMM LAB INC

    Inventor： TORBA DMITRIY A

    IPC: H04M3/51 ,  H04M3/523

    Abstract: A system for granting access to agents at a communication center in response to requests for connection from network-level entities starts a fairness timer having a fairness time period when a first request is received for and agent, monitors any other requests for the same agent during the fairness time, and executes an algorithm at the end of the fairness time to select the network-level entity to which the request should be granted. In a preferred embodiment the fairness time is set to be equal to or greater than twice the difference between network round-trip latency for the longest latency and shortest latency routers requesting service from the communication center. In some embodiments an agent reservation timer is set at the same point as the fairness timer to prevent calls to the same agent, and has a period longer than the fairness timer by a time sufficient for a connection to be made to the agent station once access is granted, and for notification of the connection to be made to network-level entities.

    4.
    发明专利
    未知

    公开(公告)号：AT281039T

    公开(公告)日：2004-11-15

    申请号：AT00305049

    申请日：2000-06-14

    Applicant: GENESYS TELECOMM LAB INC

    Inventor： TORBA DMITRIY A

    IPC: H04M3/51 ,  H04M3/523

    Abstract: A system for granting access to agents at a communication center in response to requests for connection from network-level entities starts a fairness timer having a fairness time period when a first request is received for and agent, monitors any other requests for the same agent during the fairness time, and executes an algorithm at the end of the fairness time to select the network-level entity to which the request should be granted. In a preferred embodiment the fairness time is set to be equal to or greater than twice the difference between network round-trip latency for the longest latency and shortest latency routers requesting service from the communication center. In some embodiments an agent reservation timer is set at the same point as the fairness timer to prevent calls to the same agent, and has a period longer than the fairness timer by a time sufficient for a connection to be made to the agent station once access is granted, and for notification of the connection to be made to network-level entities.

    METODO Y APARATO PARA PROPORCIONAR JUSTO ACCESO A AGENTES EN UN CENTRO DE COMUNICACIONES.
    5.
    发明专利
    METODO Y APARATO PARA PROPORCIONAR JUSTO ACCESO A AGENTES EN UN CENTRO DE COMUNICACIONES. 未知

    公开(公告)号：ES2231120T3

    公开(公告)日：2005-05-16

    申请号：ES00305049

    申请日：2000-06-14

    Applicant: GENESYS TELECOMM LAB INC

    Inventor： TORBA DMITRIY A

    IPC: H04M3/51 ,  H04M3/523

    Abstract: Un método de separación de aire, en el cual el aire de alimentación pre-purificado es llevado a una unidad de rectificación criogénica (10) de manera que sea sometido a una separación de aire, utilizando gas natural licuado como una fuente de frío y un gas producto resultante de la unidad de rectificación criogénica es suministrado al exterior, y un medio el cual ha sido enfriado y licuado en un primer intercambiador de calor (20) por medio de un gas natural licuado es llevado a un segundo intercambiador de calor (11) de manera que sea evaporado y el medio evaporado es entonces introducido dentro de dicho primer intercambiador de calor nuevamente, el gas producto es comprimido y luego destinado a ser un gas de alta presión para el suministro, caracterizado en que antes de ser comprimido, dicho gas producto es llevado a dicho segundo intercambiador de calor de manera que sea enfriado por dicho medio de calor.

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