公开(公告)号：CA3039773C

公开(公告)日：2021-07-06

申请号：CA3039773

申请日：2017-09-19

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES INC

Inventor： FRAIZER COLIN P ,  ULLYOT JAMES R ,  SCHOTT RICHARD RAY ,  MUNTEANU BOGDAN ,  URAZOV LACHIN

IPC: H04M3/493

Abstract: System and method for a secure interactive voice response (IVR) includes: receiving a communication from a first party regarding a transaction, over a communication network; connecting the second party with the communication to service the communication; creating an anonymous order entry for the transaction; detecting sensitive information in the communication; isolating the sensitive information in the communication from the second party; route the communication to a secure system for processing of the sensitive information; and reconnecting the communication to complete the transaction.

公开(公告)号：AU2017326705B2

公开(公告)日：2020-02-27

申请号：AU2017326705

申请日：2017-09-19

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES INC

Inventor： FRAIZER COLIN P ,  ULLYOT JAMES R ,  SCHOTT III RICHARD RAY ,  MUNTEANU BOGDAN ,  URAZOV LACHIN

IPC: H04M3/493

Abstract: System and method for a secure interactive voice response (IVR) includes: receiving a communication from a first party regarding a transaction, over a communication network; connecting the second party with the communication to service the communication; creating an anonymous order entry for the transaction; detecting sensitive information in the communication; isolating the sensitive information in the communication from the second party; route the communication to a secure system for processing of the sensitive information; and reconnecting the communication to complete the transaction.

公开(公告)号：AU2017326705A1

公开(公告)日：2019-04-18

申请号：AU2017326705

申请日：2017-09-19

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES INC

Inventor： FRAIZER COLIN P ,  ULLYOT JAMES R ,  SCHOTT III RICHARD RAY ,  MUNTEANU BOGDAN ,  URAZOV LACHIN

IPC: H04M3/493

Abstract: System and method for a secure interactive voice response (IVR) includes: receiving a communication from a first party regarding a transaction, over a communication network; connecting the second party with the communication to service the communication; creating an anonymous order entry for the transaction; detecting sensitive information in the communication; isolating the sensitive information in the communication from the second party; route the communication to a secure system for processing of the sensitive information; and reconnecting the communication to complete the transaction.

公开(公告)号：CA3039773A1

公开(公告)日：2018-03-22

申请号：CA3039773

申请日：2017-09-19

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES INC

Inventor： FRAIZER COLIN P ,  ULLYOT JAMES R ,  SCHOTT RICHARD RAY ,  MUNTEANU BOGDAN ,  URAZOV LACHIN

IPC: H04M3/493

Abstract: System and method for a secure interactive voice response (IVR) includes: receiving a communication from a first party regarding a transaction, over a communication network; connecting the second party with the communication to service the communication; creating an anonymous order entry for the transaction; detecting sensitive information in the communication; isolating the sensitive information in the communication from the second party; route the communication to a secure system for processing of the sensitive information; and reconnecting the communication to complete the transaction.