公开(公告)号：DE69514241D1

公开(公告)日：2000-02-03

申请号：DE69514241

申请日：1995-08-31

Applicant: IBM

Inventor： CRUMP DWAYNE ,  PANCOAST STEVEN ,  LANDRY JOHN ,  BENSON PAUL

IPC: G06F1/00 ,  G06F1/30 ,  G06F9/48

Abstract: A computer system having a CPU, a non-volatile storage device, a power management processor having a volatile power management configuration, and a power supply in circuit communication. The power management processor controls the regulation of power to the CPU by the power supply. Prior to causing the power supply to cease providing regulated power to the CPU, the power management processor interrupts the CPU via a system management interrupt. Responsive to being interrupted via the system management interrupt, the CPU performs tasks associated with the power supply imminently ceasing to provide regulated power to the CPU. Such tasks include writing data to non-volatile memory and refreshing an alarm value in the power management processor. The CPU can extend the period of time before the power management processor causes the power supply to cease providing regulated power to the CPU while the CPU performs the necessary tasks.

公开(公告)号：GB2336066A

公开(公告)日：1999-10-06

申请号：GB9806864

申请日：1998-03-31

Applicant: IBM

Inventor： BENSON PAUL ,  IMPEY ALAN ADRIAN

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/50

Abstract: A method of monitoring the performance of a CTI enabled business application for a call centre is described. The method comprises the steps of acquiring telephony network information such as an Automatic Number Identification from the telephony network when a telephone call is made to the call centre and searching for information stored by the business application such as the customer name which is associated with the ANI from the telephony network. This search is made at the beginning of the call and the customer name is stored with ANI in a call log. Additional information associated with the call such as an order taken during the call is searched for after the call is completed and this additional business information is also stored with said telephony information in the call log.

公开(公告)号：DE69514241T2

公开(公告)日：2000-06-08

申请号：DE69514241

申请日：1995-08-31

Applicant: IBM

Inventor： CRUMP DWAYNE ,  PANCOAST STEVEN ,  LANDRY JOHN ,  BENSON PAUL

IPC: G06F1/00 ,  G06F1/30 ,  G06F9/48

Abstract: A computer system having a CPU, a non-volatile storage device, a power management processor having a volatile power management configuration, and a power supply in circuit communication. The power management processor controls the regulation of power to the CPU by the power supply. Prior to causing the power supply to cease providing regulated power to the CPU, the power management processor interrupts the CPU via a system management interrupt. Responsive to being interrupted via the system management interrupt, the CPU performs tasks associated with the power supply imminently ceasing to provide regulated power to the CPU. Such tasks include writing data to non-volatile memory and refreshing an alarm value in the power management processor. The CPU can extend the period of time before the power management processor causes the power supply to cease providing regulated power to the CPU while the CPU performs the necessary tasks.

公开(公告)号：GB2336067A

公开(公告)日：1999-10-06

申请号：GB9806979

申请日：1998-03-31

Applicant: IBM

Inventor： BENSON PAUL ,  IMPEY ALAN ADRIAN

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/50

Abstract: A method of managing a call system 30 for a computer telephony integrated call centre system, said call centre system comprising two or more customer call lists 34 for at least one business telephony application, said method comprising: retrieving customer records for the same customer from a number of call lists; and combining said customer records to form a combined call list 36 for said customer. A plurality of combined call lists for a plurality of customers is stored in a combined call list database. When ever a call is outbound to a customer or inbound to a customer the combined list for that customer is displayed so that calls to that customer can be managed.

公开(公告)号：GB2336066B

公开(公告)日：2003-07-23

申请号：GB9806864

申请日：1998-03-31

Applicant: IBM

Inventor： BENSON PAUL ,  IMPEY ALAN ADRIAN

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/50

Abstract: A method of monitoring the performance of a CTI enabled business application for a call center is described. The method comprises the steps of acquiring telephony network information such as an Automatic Number Identification from the telephony network when a telephone call is made to the call center and searching for information stored by the business application such as the customer name which is associated with the ANI from the telephony network. This search is made at the beginning of the call and the customer name is stored with ANI in a call log. Additional information associated with the call such as an order taken during the call is searched for after the call is completed and this additional business information is also stored with said telephony information in the call log.