公开(公告)号：WO2005094204A3

公开(公告)日：2006-07-27

申请号：PCT/US2004023114

申请日：2004-07-20

Applicant: IBM

Inventor： LEI HUI ,  CHAKRABORTY DIPANJAN

IPC: G06F9/46

CPC classification number: G06Q10/06 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q10/103

Abstract: A system and method for pervasive enablement of business processes that effectively integrates workflow technology and ad-hoc collaboration tools. Collaboration tools comprise a plurality of native communication devices capable of interacting with the user either using text or voice mechanism. A modality adapter associated with each collaboration tool (or modality) performs the function of translating staff activities to device-specific messages and receiving replies from the users and sending them back to the engine. A Workflow Engine executes the business process and sends out staff activities meant for human users to the Interaction Controller and other activities meant for software agents to Web Services. An Interaction Controller entity utilizes the Context Service and the Address Book to determine the appropriate modality or collaboration tool for a user and sends the staff activity to the appropriate modality adapter. A Context Service that provides context information, user preferences to the Interaction Controller. The Address Book contains a repository of device addresses specific to each modality a user might use. The system enables users to collaborate with each other anytime and anywhere using an appropriate collaboration modality and participate in backend business processes by performing staff activities using their preferred collaboration device.

Abstract translation: 一种用于普遍实现业务流程的系统和方法，可有效整合工作流技术和特别协作工具。 协作工具包括能够使用文本或语音机制与用户交互的多个本机通信设备。 与每个协作工具（或模式）相关联的模态适配器执行将人员活动转换为特定于设备的消息并从用户接收回复并将其发送回引擎的功能。 工作流引擎执行业务流程，并将为人员提供的员工活动发送给交互控制器以及针对软件代理到Web服务的其他活动。 交互控制器实体利用上下文服务和地址簿来确定用户的适当的模态或协作工具，并将员工活动发送到适当的模态适配器。 提供上下文信息的上下文服务，交互控制器的用户偏好。 地址簿包含用户可能使用的每种模式特定的设备地址的存储库。 该系统使用户可以使用适当的协作模式随时随地进行协作，并通过使用其首选协作设备执行员工活动来参与后端业务流程。

公开(公告)号：CA2559041A1

公开(公告)日：2005-10-13

申请号：CA2559041

申请日：2004-07-20

Applicant: IBM

Inventor： LEI HUI ,  CHAKRABORTY DIPANJAN

IPC: G06F9/46

Abstract: A system and method for pervasive enablement of business processes that effectively integrates workflow technology and ad-hoc collaboration tools. Collaboration tools comprise a plurality of native communication devices capable of interacting with the user either using text or voice mechanism. A modality adapter associated with each collaboration tool (or modality) performs the function of translating staff activities to device-specific messages and receiving replies from the users and sending them back to the engine. A Workflow Engine executes the business process and sends out staff activities meant for human users to the Interaction Controller and other activities meant for software agents to Web Services. An Interaction Controller entity utilizes the Context Service and the Address Book to determine the appropriate modality or collaboration tool for a user and sends the staff activity to the appropriate modality adapter. A Context Service that provides context information, user preferences to the Interaction Controller. The Address Book contains a repository of device addresses specific to each modality a user might use. The system enables users to collaborate with each other anytime and anywhere using an appropriate collaboration modality and participate in backend business processes by performing staff activities using their preferred collaboration device.