公开(公告)号：DE69839068T2

公开(公告)日：2009-01-22

申请号：DE69839068

申请日：1998-12-21

Applicant: IBM

Inventor： EPSTEIN MARK EDWARD ,  KANEVSKY DIMITRI ,  MAES STEPHAN HERMAN

IPC: G06F13/00 ,  H04M3/436 ,  H04M1/663 ,  H04M3/00 ,  H04M3/42 ,  H04M3/527 ,  H04M3/53 ,  H04M3/54 ,  H04M11/00 ,  H04Q3/545

Abstract: A programmable automatic call and data transfer processing system which automatically processes incoming telephone calls, facsimiles and e-mails based on the identity of the caller or author, the subject matter of the message or request, and/or the time of day, which includes: a central server for automatically answering an incoming call and collecting voice data of a caller; a speaker recognition module connected to the server for identifying the caller or author; a switching module responsive to the speaker recognition module for processing the call or message in accordance with a pre-programmed procedure based on the identification of the caller or author; and a programming interface for programming the server, speaker recognizer module and the switching module. The system is programmed by the user to so as to process incoming telephone calls or e-mail and facsimile messages based on the identity of the caller or author, subject matter and content of the message and the time of day. Such processing includes, but is not limited to, switching the call to another system, forwarding the call to another telephone terminal, placing the call on hold, or disconnecting the call. In another aspect of the present invention, the system may be employed to process information retrieved from other telecommunication devices such as voice mail, facsimile/modem or e-mail. The system is capable of tagging the identity of a caller or participants to a teleconference, and transcribing the teleconferences, phone conversations and messages of such callers and participants. The system can automatically index or prioritize the received calls, messages, e-mails and facsimiles according to the caller identification or subject matter of the conversation or message, and allow the user to retrieve messages that either originated from a specific source or caller or retrieve calls which deal with similar or specific subject matter.

公开(公告)号：DE60030920T2

公开(公告)日：2007-04-05

申请号：DE60030920

申请日：2000-07-28

Applicant: IBM

Inventor： KANEVSKI DIMITRI ,  MAES STEPHAN HERMAN ,  SORENSEN JEFFREY SCOTT

IPC: G10L17/00 ,  H04M3/51

Abstract: A method for collecting data associated with the voice of a voice system user includes conducting a conversation with the user, capturing and digitizing a speech waveform of the user, extracting at least one acoustic feature from the digitized speech waveform and storing attribute data corresponding to the acoustic feature, together with an identifying indicia, in the data warehouse in a form to facilitate subsequent data mining. User attributes can include gender, age, accent, native language, dialect, socioeconomic classification, educational level and emotional state. Data gathering can be repeated for a large number of users, until sufficient data is present. The attribute data to be stored can include raw acoustic features, or processed features, such as the user's emotional state, age, gender, socioeconomic group, and the like. In an alternative form of method, the user attribute can be used to real-time modify behavior of the voice system, with or without storage of data for subsequent data mining.

公开(公告)号：AT341071T

公开(公告)日：2006-10-15

申请号：AT00306483

申请日：2000-07-28

Applicant: IBM

Inventor： KANEVSKI DIMITRI ,  MAES STEPHAN HERMAN ,  SORENSEN JEFFREY SCOTT

IPC: G10L17/00 ,  H04M3/51

Abstract: A method for collecting data associated with the voice of a voice system user includes conducting a conversation with the user, capturing and digitizing a speech waveform of the user, extracting at least one acoustic feature from the digitized speech waveform and storing attribute data corresponding to the acoustic feature, together with an identifying indicia, in the data warehouse in a form to facilitate subsequent data mining. User attributes can include gender, age, accent, native language, dialect, socioeconomic classification, educational level and emotional state. Data gathering can be repeated for a large number of users, until sufficient data is present. The attribute data to be stored can include raw acoustic features, or processed features, such as the user's emotional state, age, gender, socioeconomic group, and the like. In an alternative form of method, the user attribute can be used to real-time modify behavior of the voice system, with or without storage of data for subsequent data mining.

公开(公告)号：DE69839068D1

公开(公告)日：2008-03-20

申请号：DE69839068

申请日：1998-12-21

Applicant: IBM

Inventor： EPSTEIN MARK EDWARD ,  KANEVSKY DIMITRI ,  MAES STEPHAN HERMAN

IPC: G06F13/00 ,  H04M3/436 ,  H04M1/663 ,  H04M3/00 ,  H04M3/42 ,  H04M3/527 ,  H04M3/53 ,  H04M3/54 ,  H04M11/00 ,  H04Q3/545

Abstract: A programmable automatic call and data transfer processing system which automatically processes incoming telephone calls, facsimiles and e-mails based on the identity of the caller or author, the subject matter of the message or request, and/or the time of day, which includes: a central server for automatically answering an incoming call and collecting voice data of a caller; a speaker recognition module connected to the server for identifying the caller or author; a switching module responsive to the speaker recognition module for processing the call or message in accordance with a pre-programmed procedure based on the identification of the caller or author; and a programming interface for programming the server, speaker recognizer module and the switching module. The system is programmed by the user to so as to process incoming telephone calls or e-mail and facsimile messages based on the identity of the caller or author, subject matter and content of the message and the time of day. Such processing includes, but is not limited to, switching the call to another system, forwarding the call to another telephone terminal, placing the call on hold, or disconnecting the call. In another aspect of the present invention, the system may be employed to process information retrieved from other telecommunication devices such as voice mail, facsimile/modem or e-mail. The system is capable of tagging the identity of a caller or participants to a teleconference, and transcribing the teleconferences, phone conversations and messages of such callers and participants. The system can automatically index or prioritize the received calls, messages, e-mails and facsimiles according to the caller identification or subject matter of the conversation or message, and allow the user to retrieve messages that either originated from a specific source or caller or retrieve calls which deal with similar or specific subject matter.

公开(公告)号：DE60030920D1

公开(公告)日：2006-11-09

申请号：DE60030920

申请日：2000-07-28

Applicant: IBM

Inventor： KANEVSKI DIMITRI ,  MAES STEPHAN HERMAN ,  SORENSEN JEFFREY SCOTT

IPC: G10L17/00 ,  H04M3/51

Abstract: A method for collecting data associated with the voice of a voice system user includes conducting a conversation with the user, capturing and digitizing a speech waveform of the user, extracting at least one acoustic feature from the digitized speech waveform and storing attribute data corresponding to the acoustic feature, together with an identifying indicia, in the data warehouse in a form to facilitate subsequent data mining. User attributes can include gender, age, accent, native language, dialect, socioeconomic classification, educational level and emotional state. Data gathering can be repeated for a large number of users, until sufficient data is present. The attribute data to be stored can include raw acoustic features, or processed features, such as the user's emotional state, age, gender, socioeconomic group, and the like. In an alternative form of method, the user attribute can be used to real-time modify behavior of the voice system, with or without storage of data for subsequent data mining.