公开(公告)号：GB2354396A

公开(公告)日：2001-03-21

申请号：GB0013177

申请日：2000-06-01

Applicant: IBM

Inventor： SIVAN ZOHAR ,  COHEN GILAD ,  KRUPNIK HAGAI ,  MIZRAHY ZVI

IPC: H04M3/493 ,  H04M3/533 ,  H04M7/00 ,  H04M7/12

Abstract: A Java implemented system connects a telephony Voice-response system, such as a Voice-mail box or an IVR, and a terminal over the Internet. An IP-PSTN gateway is used to bridge the telephony world and the IP network. A Java-based client 17 communicates with a standard HTTP web server 16 for sending dialing information and other instructions to the Voice-response system. The web server communicates with the IP-PSTN gateway 13 using a servlet 14 or cgi-bin script running on the HTTP web server. Instructions pass to the Voice-response system and audio data is sent in real-time from the Voice-response system to the gateway, where it is compressed and forwarded to the client which decompresses the audio data and plays the messages. The user operates the Voice-response system in conventional manner, so that standard Voice-response functionality is maintained. The client is written in Java as an applet, so any Java-enabled web browser can run the client and connect to the HTTP web server. Dialing information and instructions which are sent from the applet to the Voice-response system, can be easily configured in the client.