公开(公告)号：WO2014140970A3

公开(公告)日：2015-03-19

申请号：PCT/IB2014059198

申请日：2014-02-24

Applicant: IBM ,  IBM UK ,  IBM CHINA INVEST CO LTD

Inventor： MOORE VICTOR ,  NUSBICKEL WENDI LYNN ,  NAHAMOO DAVID ,  VAVRA CHRISTOPHER JAMES

IPC: H04M3/493 ,  G10L17/14

CPC classification number: H04M3/493 ,  H04M3/385 ,  H04M2203/2088

Abstract: Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller.

Abstract translation: 本发明的实施例提供了一种用于语音打印标签以用于交互式语音响应（IVR）会话管理的方法，系统和计算机程序产品。 在本发明的实施例中，提供了用于IVR会话管理的声纹标签的方法。 该方法包括通过网络为呼叫者建立IVR会话，并通过网络向呼叫者呈现IVR会话的一部分。 该方法还包括将声波标签存储在存储器中，将呼叫者的声纹与IVR会话的一部分相关联。 最后，该方法包括通过在由呼叫者的声纹标签指示的IVR会话的部分重新建立与呼叫者的过早终止的IVR会话来响应IVR会话的过早终止。

公开(公告)号：WO2008155343A3

公开(公告)日：2009-03-05

申请号：PCT/EP2008057671

申请日：2008-06-18

Applicant: IBM ,  IBM UK ,  NUSBICKEL WENDI LYNN ,  MOORE VICTOR ,  DA PALMA WILLIAM VIANNA

Inventor： NUSBICKEL WENDI LYNN ,  MOORE VICTOR ,  DA PALMA WILLIAM VIANNA

IPC: G10L15/28 ,  G06F17/30

CPC classification number: G10L15/30 ,  G06F17/30899 ,  G10L15/32 ,  H04L67/02

Abstract: Aspeech processing system can includeaclient, a speech for Web 2.0 system, and a speech processing system. The client can access a speech-enabled application using at least one Web 2.0 communication protocol. For example, a standard browser of the client can use a standard protocolto communicate with the speech-enabled application executing on the speech for Web 2.0 system. The speech for Web 2.0 system can access a data store within which user specific speech parameters are included, wherein a user of the client is able to configure the specific speech parameters of the data store. Suitable ones of thesespeech parameters are utilizedwhenever the user interacts with the Web 2.0 system. The speech processing system can include one or more speech processing engines. The speech processingsystemcan interact with the speech for Web 2.0 system to handlespeech processing tasks associated with the speech-enabled application.

Abstract translation: Aspeech处理系统可以包括客户端，Web 2.0系统的语音和语音处理系统。 客户端可以使用至少一个Web 2.0通信协议访问支持语音的应用程序。 例如，客户端的标准浏览器可以使用标准协议来与在Web 2.0系统的语音上执行的支持语音的应用程序进行通信。 Web 2.0系统的语音可以访问包括用户特定语音参数的数据存储，其中客户端的用户能够配置数据存储的特​​定语音参数。 只要用户与Web 2.0系统交互，就可以使用合适的参数。 语音处理系统可以包括一个或多个语音处理引擎。 语音处理系统可以与Web 2.0系统的语音交互，以处理与启用语音的应用程序相关的处理任务。

公开(公告)号：WO2008080673A3

公开(公告)日：2008-09-25

申请号：PCT/EP2007061990

申请日：2007-11-07

Applicant: IBM ,  IBM UK ,  COUPER CHRISTOPHER CLIVE ,  KATZ NEIL ALAN ,  MOORE VICTOR

Inventor： COUPER CHRISTOPHER CLIVE ,  KATZ NEIL ALAN ,  MOORE VICTOR

IPC: G08B13/16 ,  G10L25/90 ,  G08B25/08 ,  G08B25/10

CPC classification number: G08B25/016 ,  G08B13/1672 ,  G08B25/08 ,  G08B25/10 ,  G10L15/00 ,  G10L15/20 ,  G10L21/00 ,  G10L21/0208 ,  H04R5/00 ,  H04R5/027 ,  H04R5/04

Abstract: A method of identifying incidents using mobile devices can include receiving a communicat ion from each of a plurality of mobile devices. Each communication can specify information about a detected sound. Spatial and temporal information can be identified from each communication as well as an indication of a sound signature matching the detected sound. The communications can be compared with a policy specifying spatial and temporal requirements relating to the sound signature indicated by the communications. A 10 notification can be selectively sent according to the comparison.

Abstract translation: 使用移动设备识别事件的方法可以包括从多个移动设备中的每一个接收通信。 每次通信都可以指定关于检测到的声音的信息 可以从每次通信中识别空间和时间信息以及与检测到的声音匹配的声音签名的指示。 通信可以与指定与通信指示的声音签名有关的空间和时间要求的策略进行比较。 根据比较，可以选择性地发送10个通知。

公开(公告)号：WO02098097A3

公开(公告)日：2003-05-22

申请号：PCT/GB0202250

申请日：2002-05-14

Applicant: IBM ,  IBM UK

Inventor： CREAMER THOMAS ,  KALLNER SAMUEL ,  LOZINSKI ZYGMUNT ANTHONY ,  MOORE VICTOR ,  SHACHOR GAL ,  VORTMAN PNINA ,  WALTERS GLEN

IPC: H04M3/42 ,  H04L12/24 ,  H04M3/00 ,  H04Q3/00 ,  H04Q3/545 ,  H04Q7/36 ,  H04Q7/38

CPC classification number: H04Q3/0029 ,  H04L41/5054

Abstract: An application execution environment for an intelligent network. The application execution environment includes a service logic execution environment (SLEE) in a service logic layer. Notably, the SLEE can be a JAIN-compliant SLEE. The SLEE can include an event routing bus for routing events between service components in the service logic layer and client components in a protocol layer and an application layer. The application execution environment also can include at least one client component in the protocol layer, wherein the at least one client component is communicatively linked to the SLEE through a connector/wrapper interface. Finally, the application execution environment can include at least one telephony service component executing in the SLEE, wherein the telephony component can be configured to communicate with client components in the protocol layer and other service components in the service logic layer through the event routing bus in the SLEE.

Abstract translation: 智能网络的应用执行环境。 应用执行环境包括业务逻辑层中的业务逻辑执行环境（SLEE）。 值得注意的是，SLEE可以是符合JAIN标准的SLEE。 SLEE可以包括用于在服务逻辑层中的服务组件和协议层和应用层中的客户端组件之间路由事件的事件路由总线。 所述应用执行环境还可以包括所述协议层中的至少一个客户端组件，其中所述至少一个客户端组件通过连接器/包装器接口通信地链接到所述SLEE。 最后，应用执行环境可以包括在SLEE中执行的至少一个电话服务组件，其中电话组件可被配置成通过事件路由总线与服务逻辑层中的协议层中的客户端组件和其他服务组件进行通信 SLEE。

公开(公告)号：AT486453T

公开(公告)日：2010-11-15

申请号：AT03759902

申请日：2003-05-28

Applicant: IBM ,  IBM DEUTSCHLAND

Inventor： CREAMER THOMAS ,  JAISWAL PEEYUSH ,  MOORE VICTOR ,  WINTERS SCOTT

IPC: G06F9/44 ,  H04M3/493 ,  H04M3/42 ,  H04M7/00 ,  H04Q3/54

Abstract: A method of implementing telephony services can include receiving a call from a telephony switch and matching the received call to a voice markup language document implementation of a telephony service. The voice markup language document can be retrieved from a data store. The received call can be processed in accordance with the retrieved voice markup language document thereby implementing the telephony service.

公开(公告)号：GB2512806A

公开(公告)日：2014-10-08

申请号：GB201414513

申请日：2013-02-05

Applicant: IBM

Inventor： NICHOLSON ROBERT ,  MOORE VICTOR ,  AGRAWAL DAKSHI

IPC: H04W28/06 ,  H04W4/18

Abstract: Method and system are provided for optimisation of mobile data communication using byte caching. The method includes: intercepting data communications at a base station, wherein the data communications are between a user equipment and a network; and implementing byte caching at the base station to optimise data transfer between the base station and a byte cache server in the network at a peering point; wherein the network containing the base station supports mobility management of data transfer to and from the user equipment. The method includes providing a byte cache server as a transparent proxy with byte caching functionality where traffic for the user equipment is no longer tunnelled.

公开(公告)号：DE112011103526T5

公开(公告)日：2013-10-17

申请号：DE112011103526

申请日：2011-10-13

Applicant: IBM

Inventor： CUOMO GENNARO ,  BURCKART ERIK JOHN ,  MOORE VICTOR ,  RODRIGUES SAVIO

IPC: H04W4/00 ,  H04L29/08 ,  H04W4/24 ,  H04W88/08

Abstract: Ausführungsformen der Erfindung stellen ein Verfahren, System und Computerprogrammprodukt zum Zwischenspeichern von Inhalt mit entfernt angeordneten Filterdiensten in einem Funkzugangsnetz (RAN) bereit. Bei einer Ausführungsform der Erfindung kann ein Verfahren zum Zwischenspeichern von Inhalt mit entfernt angeordneten Filterdiensten in einem RAN das Empfangen einer Antwort auf eine Anfrage von einer Endbenutzer-Einheit, die drahtlos an eine Basisstation des RAN gekoppelt ist, das Markieren der Antwort als nicht zwischenspeicherbar und das Leiten der Antwort an die Basisstation über das Datenübertragungsnetz aufweisen. Nach einem Aspekt der Ausführungsform kann die Antwort in einem RNC des RAN empfangen werden. Beachtenswerterweise kann der Prozess des Markierens der Antwort als nicht zwischenspeicherbar von der Bewertung der Antwort anhand eines Regelwerks abhängen. Schließlich kann nach einem weiteren Aspekt der Ausführungsform das Markieren der Antwort als nicht zwischenspeicherbar das Versehen eines Hypertext Transfer Protokoll(HTTP)-Dateikopfs mit einer Anmerkung aufweisen, dass die Antwort nicht in der Basisstation zwischengespeichert werden soll.

公开(公告)号：GB2500373A

公开(公告)日：2013-09-25

申请号：GB201204362

申请日：2012-03-13

Applicant: IBM

Inventor： NICHOLSON ROBERT ,  MOORE VICTOR ,  DEAKIN OLIVER MARLON ,  THORNE COLIN JAMES

IPC: H04L29/08 ,  G06F12/0813 ,  G06F12/0831 ,  G06F17/30 ,  H04W28/14

Abstract: Method and system are provided for object caching with mobility management for mobile data communication. The method may include: intercepting and snooping data communications at a base station between a user equipment and a content server 501 without terminating communications; implementing object caching at the base station using snooped data communications 502; implementing object caching at an object cache server in the network 503, wherein the object cache server proxies communications to the content server from the user equipment; and maintaining synchrony between an object cache at the base station and an object cache at the object cache server 504. An object cache may be maintained at each base station in the mobile network which is consistent with an object cache at the object cache server. The object cache at each base station may be of fixed size, with the object cache at the object cache server of a size equal to the sum of all the base station object caches, and the object cache at the object cache server may be partitioned so that the object cache server can separately manage the objects cached for each base station. The communication may be HTTP requests and responses.

公开(公告)号：CA2814705A1

公开(公告)日：2012-04-26

申请号：CA2814705

申请日：2011-10-13

Applicant: IBM

Inventor： BURCKART ERIK JOHN ,  MOORE VICTOR ,  CUOMO GENNARO ,  RODRIGUES SAVIO

IPC: H04W4/24

Abstract: A RAN based data processing system is configured for content caching with remote charging services. The system can include a base station that includes an antenna, a receiver, a transmitter, a processor, a local cache, and a network interface to a data communications network. The system also can include an RNC coupled to the base station over the data communications network. The system yet further can include a charging service executing in memory of a host computer recording charges for data services provided in the RAN. Finally, the system can include a caching with remote charging module executing by the processor of the base station. The module can include program code enabled to receive a data request from an end user device, to route the request to a content server in a computer communications network through a coupled CN, to receive a response to the request, to cache the response in the local cache, to forward the response to the end user device, and to transmit data characteristic of the response to the charging service external.

公开(公告)号：GB2513284A

公开(公告)日：2014-10-22

申请号：GB201415284

申请日：2013-02-08

Applicant: IBM

Inventor： NICHOLSON ROBERT BRUCE ,  MOORE VICTOR ,  DEAKIN OLIVER MARLON ,  THORNE COLIN JAMES

IPC: H04L29/08 ,  G06F12/0813 ,  G06F12/0831 ,  H04W36/00

Abstract: Method and system are provided for object caching with mobility management for mobile data communication. The method may include: intercepting and snooping data communications at a base station between a user equipment and a content server without terminating communications; implementing object caching at the base station using snooped data communications; implementing object caching at an object cache server in the network, wherein the object cache server proxies communications to the content server from the user equipment; and maintaining synchrony between an object cache at the base station and an object cache at the object cache server.