公开(公告)号：JP2002328876A

公开(公告)日：2002-11-15

申请号：JP2002074472

申请日：2002-03-18

Applicant: IBM

Inventor： PALEIOV ILAN ,  RIBAK AMNON

IPC: G06F13/00 ,  H04L12/58

Abstract: PROBLEM TO BE SOLVED: To provide a method for processing an electronic mail (e-mail) message having an attachment. SOLUTION: The method includes receiving as input from a sender the e-mail message and the attachment, for transmission across a network to a recipient. A certain priority and the other priority are assigned for transmission of the message and the attachment. The message is sent to the recipient at the certain priority and the attachment is sent to the recipient at the other priority.

公开(公告)号：FR2721729A1

公开(公告)日：1995-12-29

申请号：FR9506157

申请日：1995-05-19

Applicant: IBM

Inventor： WINOKUR ALEX ,  SHILOACH JOSEPH ,  RIBAK AMNON ,  HUANG YUANGENE

IPC: H04L12/26 ,  G06F17/60 ,  H04L12/28

Abstract: An expert based system for managing error events in a local area network (LAN) includes an inference engine and a knowledge base storing data defining a plurality of causal relationships. Each of the causal relationships associates an error message with a cause, at least one implied relationship, and at least one trigger relationship. The inference engine accesses said knowledge base in response to a receiver error message to identify the error message and retrieve from the knowledge base its possible causes. The received error message is compared with other already received error messages to filter out repeated error messages. Already received error messages are examined to determine whether a triggering error message has arrived and, if so, the received error is discarded. The received error message is compared with existing diagnostic problems, termed a cluster, to determine if the received error message shares common causes with all error messages in the cluster and, if so, the received error message is added to the cluster. The causes in a cluster are evaluated to determine whether one cause in a cluster implies another cause and, if so, the implied cause is discarded. A user interface connected to the inference engine is used for reporting problems including correlated error messages, a cause and a recommended action for fixing the cause.

公开(公告)号：FR2722354A1

公开(公告)日：1996-01-12

申请号：FR9506156

申请日：1995-06-23

Applicant: IBM

Inventor： WINOKUR ALEX ,  SHILOACH JOSEPH ,  RIBAK AMNON ,  HUANG YUANGENE

IPC: G06F11/22 ,  G06F11/25 ,  G06F13/00 ,  H04L12/24 ,  H04L12/26 ,  H04L12/28 ,  G06F11/30

Abstract: A limited multi-fault system and method manages error recovery in a local area network system. The system includes a data structure which store related error events, diagnostic problems and causes. In addition, a method of managing error events in real time and identifying causes and recommending actions is provided. A knowledge base is used to determine the causes and recommended actions for the problem.