AUTOMATED SELF-SERVICE USER SUPPORT BASED ON ONTOLOGY ANALYSIS

    公开(公告)号:CA2741212C

    公开(公告)日:2020-12-08

    申请号:CA2741212

    申请日:2011-05-27

    Abstract: Computer program product includes storage having program code configured to be executed by processor of computer system to implement method for providing information in response to query. Method comprising: receiving query; performing natural language analysis to generate substrings; after performing natural language analysis, performing ontology analysis to output terms of ontology of domain-specific information and to output relationships between pairs of terms, outputted terms constrained to match relevant substrings generated by performing natural language analysis; performing query analysis to analyze query to outputted terms and relationships between terms; performing query analysis comprising ascertaining that query is not more suitable for service than for information search; refining query based on outputted terms and term relationships; generating search query based on refined query; initiating search based on search query; and processor providing results of search to user, results source documents obtained, via search, from databases, source documents relevant to refined query.

    ATTRIBUTION USING SEMANTIC ANALYSIS

    公开(公告)号:CA2767676C

    公开(公告)日:2022-03-01

    申请号:CA2767676

    申请日:2012-02-08

    Abstract: An illustrative embodiment of a computer-implemented process for semantic attribution of an inbound request receives source data statements, selects a domain for the received source data statements and semantically analyzes elements in the received source data statements using an ontology associated with the selected domain. The computer-implemented process further determines whether a match is identified between an element and a corresponding entry in the ontology and responsive to a determination that the match is identified between the element and the corresponding entry in the ontology, assigns matching entries to respective identified elements to form annotated elements and saves the annotated elements with respective annotations.

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