公开(公告)号：JP2000224617A

公开(公告)日：2000-08-11

申请号：JP2000016636

申请日：2000-01-26

Applicant: LUCENT TECHNOLOGIES INC

Inventor： AUGUST KATHERINE GRACE ,  SHAER NORMAN R ,  SIZER II THEODORE

IPC: H04N17/00 ,  H04H1/00 ,  H04H60/33 ,  H04H60/37

Abstract: PROBLEM TO BE SOLVED: To obtain investigation information with respect to media viewer population statistic and view tendency in real time by providing a means that automatically identifies a program learned by experience by a user using a 1st receiver and a means that receives information from the user in response to a prompt provided to the user. SOLUTION: An input device 10 gives a prompt (instruction message) with respect to viewer population statistic and questionnaires from an investigation service provider 84 by displaying the prompt onto a video receiver 60 or displaying it on a display section 12 of the input device 10, receives and stores a viewer reply with respect to the prompt from a button 14 of the input device 10. The input device automatically identifies each program or each advertisement from program identification information received from the video receiver 60 to store the data. The input device 10 also provides storage information to the investigation service provider 84.

公开(公告)号：JP2000115378A

公开(公告)日：2000-04-21

申请号：JP23908299

申请日：1999-08-26

Applicant: LUCENT TECHNOLOGIES INC

Inventor： AUGUST KATHERINE GRACE ,  SIZER II THEODORE

IPC: H04M3/00 ,  H04M3/523 ,  H04Q3/00

Abstract: PROBLEM TO BE SOLVED: To obtain a dynamic call technology which utilizes information collected from the information device of a caller when designating the path of an incoming call, by allowing a call center to use an information record stored in the information device of the caller and accessed by the call center, when the caller dials the call center so that the call center transmits a call to a proper agent. SOLUTION: An information device in a user location 120 collects and stores information, that is sent from a source signal provider 125 and coded in an easily understandable way and uses this information to decide a proper call center path of a call from the user location 120 through a communication network 100. Ultimately, the information is used to transmit the call to one of agents in a call center north 105, a call center south 110 and a call center west 115. The user starts communication from the user location to the communication network after that and transmits the communication to a prescribed call receiver.