公开(公告)号：AU2020378973A1

公开(公告)日：2022-06-09

申请号：AU2020378973

申请日：2020-06-30

Applicant: MAPLEBEAR INC DBA INSTACART

Inventor： VAN HORNE CAMILLE ,  GOOLKASIAN PHILIP

IPC: G06Q30/00

Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.