公开(公告)号：CA2307646A1

公开(公告)日：1999-04-29

申请号：CA2307646

申请日：1998-10-21

Applicant: MCI WORLDCOM INC

Inventor： KULT GEORGE M ,  DICKERMAN ROBERT FRANK

IPC: G06Q20/40 ,  G07F7/08 ,  H04L9/32 ,  H04M17/00 ,  G06F13/00 ,  H04L12/56

Abstract: A method for billing a customer credit card account includes the steps of (a) sending a validation request message from a caller interaction processor to a validation gateway (308); (b) converting the validation request message from a client server protocol to a packet switching network protocol (310); (c) sending a card request message from the validation gateway to a financial processor for authorization to charge the customer credit card account (312); (d) sending a card reply message from the financial processor to the validation gateway (314); (e) converting from the packet switching protocol to the client server protocol (316); (f) sending a validation response message from the validation gateway to the caller interaction processor (318).

公开(公告)号：CA2306798A1

公开(公告)日：1999-04-29

申请号：CA2306798

申请日：1998-10-21

Applicant: MCI WORLDCOM INC

Inventor： DICKERMAN ROBERT FRANK ,  BARTELS PATTY MARIE ,  FURGASON SHAWN PAUL ,  KULT GEORGE M

IPC: G07F19/00 ,  H04M3/42 ,  H04M3/51

Abstract: A system and method for providing operator and customer services for automated telecommunication services on an intelligent overlay network (104). Operator and customer services are provided by an intelligent network (102) comprising an automated call distributor (116), an application processor (118), a plurality of enhanced operator consoles (126), an advanced intelligent network gateway (120), and a validation gateway (122). The advanced intelligent network gateway (120) provides the intelligent network (102) with an interface to the intelligent overlay network (104). This allows components within the intelligent network (102) to communicate with components in the intelligent overlay network (104), and vice-versa. The validation gateway (122) provides the intelligent network (102) with an interface to credit card validation systems (114), and is used to apply charges to customer credit cards. The enhanced operator consoles (126) provide for efficient and seamless integration of operator and customer services to automated services running on the intelligent overlay network (104). Such enhanced operator consoles (126) are provided in the form of customized application programs that are executed by the enhanced operator consoles (126) based on the context of calls that are transferred from the intelligent overlay network (104).

公开(公告)号：WO9921096A9

公开(公告)日：1999-07-01

申请号：PCT/US9822267

申请日：1998-10-21

Applicant: MCI WORLDCOM INC

Inventor： DICKERMAN ROBERT FRANK ,  KULT GEORGE M

IPC: G06Q20/40 ,  G07F7/08 ,  H04L9/32 ,  H04M17/00 ,  G06F13/00 ,  H04L12/56

CPC classification number: G07F7/08 ,  G06Q20/4037 ,  H04M17/00 ,  H04M17/106 ,  H04M17/20 ,  H04M17/204 ,  H04M2017/14 ,  H04M2017/24

Abstract: A method for billing a customer credit card account includes the steps of (a) sending a validation request message from a caller interaction processor to a validation gateway (308); (b) converting the validation request message from a client server protocol to a packet switching network protocol (310); (c) sending a card request message from the validation gateway to a financial processor for authorization to charge the customer credit card account (312); (d) sending a card reply message from the financial processor to the validation gateway (314); (e) converting from the packet switching protocol to the client server protocol (316); (f) sending a validation response message from the validation gateway to the caller interaction processor (318).

Abstract translation: 一种用于对客户信用卡账户进行计费的方法包括以下步骤：（a）将来自呼叫者交互处理器的确认请求消息发送到确认网关（308）; （b）将验证请求消息从客户服务器协议转换为分组交换网络协议（310）; （c）从验证网关向金融处理器发送卡请求消息以授权为客户信用卡账户充值（312）; （d）从所述金融处理器向所述验证网关发送卡回复消息（314）; （e）从分组交换协议转换到客户端服务器协议（316）; （f）从确认网关向呼叫者交互处理器（318）发送确认响应消息。

公开(公告)号：EP1027658A4

公开(公告)日：2002-11-13

申请号：EP98957343

申请日：1998-10-21

Applicant: MCI WORLDCOM INC

Inventor： DICKERMAN ROBERT FRANK ,  KULT GEORGE M

IPC: G06Q20/40 ,  G07F7/08 ,  H04L9/32 ,  H04M17/00 ,  G06F13/00 ,  G07F19/00 ,  H04L12/56

CPC classification number: G07F7/08 ,  G06Q20/4037 ,  H04M17/00 ,  H04M17/106 ,  H04M17/20 ,  H04M17/204 ,  H04M2017/14 ,  H04M2017/24

Abstract: A method for billing a customer credit card account includes the steps of (a) sending a validation request message from a caller interaction processor to a validation gateway (308); (b) converting the validation request message from a client server protocol to a packet switching network protocol (310); (c) sending a card request message from the validation gateway to a financial processor for authorization to charge the customer credit card account (312); (d) sending a card reply message from the financial processor to the validation gateway (314); (e) converting from the packet switching protocol to the client server protocol (316); (f) sending a validation response message from the validation gateway to the caller interaction processor (318).

公开(公告)号：EP1029413A4

公开(公告)日：2002-10-09

申请号：EP98957344

申请日：1998-10-21

Applicant: MCI WORLDCOM INC

Inventor： DICKERMAN ROBERT FRANK ,  KULT GEORGE M ,  FURGASON SHAWN PAUL ,  BARTELS PATTY MARIE

IPC: G07F19/00 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M17/00 ,  H04Q3/00

CPC classification number: G07F19/20 ,  G07F19/201 ,  H04M3/42 ,  H04M3/51 ,  H04M3/5158

Abstract: A system and method for providing operator and customer services for automated telecommunication services on an intelligent overlay network (104). Operator and customer services are provided by an intelligent network (102) comprising an automated call distributor (116), an application processor (118), a plurality of enhanced operator consoles (126), an advanced intelligent network gateway (120), and a validation gateway (122). The advanced intelligent network gateway (120) provides the intelligent network (102) with an interface to the intelligent overlay network (104). This allows components within the intelligent network (102) to communicate with components in the intelligent overlay network (104), and vice-versa. The validation gateway (122) provides the intelligent network (102) with an interface to credit card validation systems (114), and is used to apply charges to customer credit cards. The enhanced operator consoles (126) provide for efficient and seamless integration of operator and customer services to automated services running on the intelligent overlay network (104). Such enhanced operator consoles (126) are provided in the form of customized application programs that are executed by the enhanced operator consoles (126) based on the context of calls that are transferred from the intelligent overlay network (104).