公开(公告)号：US20240202784A1

公开(公告)日：2024-06-20

申请号：US18085458

申请日：2022-12-20

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Calder Hayes ,  Aakash Singh ,  Jaclyn Tandler ,  Alicia Wei ,  Gareth Pennington ,  Shengwen Fang

IPC: G06Q30/0282 ,  G06Q10/087

CPC classification number: G06Q30/0282 ,  G06Q10/087

Abstract: An online concierge system provides orders to a picker who fulfills the order by delivering items from the order to a customer. Customers provide feedback to the online concierge system about pickers, which is used when the online concierge system allocates orders to pickers. In some cases, negative feedback may be caused by conditions external to a picker, such as weather conditions or an inability to access the online concierge system. To avoid penalizing pickers because of external conditions, the online concierge system identifies forgiveness events when external conditions affect order fulfillment. Feedback affected by a forgiveness event is identified by the online concierge system when evaluating pickers. To facilitate matching of feedback to forgiveness events, a forgiveness event table indexes identified forgiveness events to reduce computing complexity and resources, while simplifying addition of new forgiveness events.

公开(公告)号：US20250021772A1

公开(公告)日：2025-01-16

申请号：US18769970

申请日：2024-07-11

Applicant: Maplebear Inc.

Inventor： Pak Hong Wong ,  Shengwen Fang ,  Tahmid Shahriar ,  Zyshia Williams

IPC: G06F40/58 ,  G06F40/106 ,  G06F40/166 ,  G06F40/232

Abstract: An online system performs a message transformation task in conjunction with the model serving system or the interface system to transform a message input to a chat message. The online system receives the message input in a conversation between a picker and a customer. The online system may transform the message input to a text string that is properly formed and contextually appropriate, format the text string into a chat message, and send the chat message to a receiving party on behalf of the sending party.