公开(公告)号：US20100232589A1

公开(公告)日：2010-09-16

申请号：US12404429

申请日：2009-03-16

Applicant: Michael Vernick

Inventor： Michael Vernick

IPC: H04M3/42 ,  G06K9/46

CPC classification number: H04M3/42 ,  G06Q30/02

Abstract: A method that allows customers to connect remotely with customer service representatives by continuously monitoring the customers with cameras. Images from the cameras are sent to a computerized system that employs image processing techniques to determine when assistance is sought by a customer. When the customer is deemed in need of such assistance, a video phone call is initiated between the customer and a customer service representative.

Abstract translation: 一种允许客户通过用摄像头连续监控客户的方式与客户服务代表进行远程连接。 来自相机的图像被发送到采用图像处理技术的计算机化系统以确定客户何时寻求帮助。 当客户被认为需要此类帮助时，客户和客户服务代表之间就会发起视频电话。

公开(公告)号：US20080239148A1

公开(公告)日：2008-10-02

申请号：US11692077

申请日：2007-03-27

Applicant: Thomas Anthony Petsche ,  Michael Vernick

Inventor： Thomas Anthony Petsche ,  Michael Vernick

IPC: H04N7/00

CPC classification number: G06F3/14 ,  G09G2370/24

Abstract: An apparatus and method are disclosed that enable the sharing, between a telephone and a computer, of input peripherals such as a keyboard and mouse and of output peripherals such as a video display. Historically, a telephone and a computer have possessed different interfaces with their user and with peripheral devices. Therefore, except where the telephone functionality is in the form of a softphone implemented on a computer, the telephone in the prior art is often incapable of sharing certain peripherals with a physically-adjacent computer. The telephone device of the illustrative embodiment enables sharing between the telephone and a computer, in contrast to sharing peripherals between computers in the prior art. The telephone device is able to determine which user inputs from a shared keyboard or mouse are intended for which data-processing device (i.e., the telephone device itself or the computer), and to transmit displayable signals from both the telephone device and computer to a shared video display device.

Abstract translation: 公开了一种能够在电话和计算机之间共享诸如键盘和鼠标等输入外围设备以及诸如视频显示器之类的输出外围设备的装置和方法。 历史上，电话和计算机与其用户和外围设备具有不同的接口。 因此，除了电话功能是在计算机上实现的软电话的形式之外，现有技术中的电话通常不能与物理上相邻的计算机共享某些外围设备。 与现有技术中的计算机之间共享外围设备相反，说明性实施例的电话设备能够在电话和计算机之间共享。 电话设备能够确定来自共享键盘或鼠标的哪些用户输入用于哪个数据处理设备（即，电话设备本身或计算机），并且将可显示信号从电话设备和计算机传送到 共享视频显示设备。

公开(公告)号：US20080232566A1

公开(公告)日：2008-09-25

申请号：US11689363

申请日：2007-03-21

Applicant: Michael Vernick

Inventor： Michael Vernick

IPC: H04M15/00

CPC classification number: H04W4/02 ,  H04M1/274583 ,  H04M1/72569 ,  H04M1/72572 ,  H04M2250/12 ,  H04W8/18

Abstract: A technique is disclosed that enables a context-driven, adaptive technique for generating a list of telephone numbers. The technique of the illustrative embodiment of the present invention seeks to dynamically anticipate what telephone numbers a user might want to dial—even before the user knows—and presents the names of the parties and their telephone numbers to the user at his or her terminal. In particular, the technique monitors a user, the user's locale, and one or more terminals in that locale; selects one or more telephone numbers from a master set of numbers, based on the monitored information; and presents the selected numbers to the user—for example, in the form of a speed-dial list or a one-touch dial list. The user can then examine the presented telephone numbers and decide if he or she wants to call one of them. The technique can be implemented at the user's computer, telephone, private branch exchange, or other device in the relevant telecommunications system.

Abstract translation: 公开了一种技术，其实现用于产生电话号码列表的上下文驱动的自适应技术。 本发明的说明性实施例的技术旨在动态地预测用户甚至在用户知道之前可能想要拨打什么电话号码，并且向他或她的终端上的用户呈现双方的姓名及其电话号码。 特别地，该技术监视用户，用户的区域设置以及该区域中的一个或多个终端; 基于所监视的信息从主组号码中选择一个或多个电话号码; 并将所选择的号码呈现给用户，例如以快速拨号列表或单键拨号列表的形式。 然后，用户可以检查所呈现的电话号码，并决定他或她是否想要呼叫其中的一个。 该技术可以在用户的​​计算机，电话，专用小交换机或相关电信系统中的其他设备上实现。

公开(公告)号：US08791976B2

公开(公告)日：2014-07-29

申请号：US12404429

申请日：2009-03-16

Applicant: Michael Vernick

Inventor： Michael Vernick

IPC: H04M3/42

CPC classification number: H04M3/42 ,  G06Q30/02

Abstract: A method that allows customers to connect remotely with customer service representatives by continuously monitoring the customers with cameras. Images from the cameras are sent to a computerized system that employs image processing techniques to determine when assistance is sought by a customer. When the customer is deemed in need of such assistance, a video phone call is initiated between the customer and a customer service representative.

Abstract translation: 一种允许客户通过用摄像头连续监控客户的方式与客户服务代表进行远程连接。 来自相机的图像被发送到采用图像处理技术的计算机化系统以确定客户何时寻求帮助。 当客户被认为需要此类帮助时，客户和客户服务代表之间就会发起视频电话。

公开(公告)号：US08345858B2

公开(公告)日：2013-01-01

申请号：US11689363

申请日：2007-03-21

Applicant: Michael Vernick

Inventor： Michael Vernick

IPC: H04M1/00 ,  H04M3/00

CPC classification number: H04W4/02 ,  H04M1/274583 ,  H04M1/72569 ,  H04M1/72572 ,  H04M2250/12 ,  H04W8/18

Abstract: A technique is disclosed that enables a context-driven, adaptive technique for generating a list of telephone numbers. The technique of the illustrative embodiment of the present invention seeks to dynamically anticipate what telephone numbers a user might want to dial—even before the user knows—and presents the names of the parties and their telephone numbers to the user at his or her terminal. In particular, the technique monitors a user, the user's locale, and one or more terminals in that locale; selects one or more telephone numbers from a master set of numbers, based on the monitored information; and presents the selected numbers to the user—for example, in the form of a speed-dial list or a one-touch dial list. The user can then examine the presented telephone numbers and decide if he or she wants to call one of them. The technique can be implemented at the user's computer, telephone, private branch exchange, or other device in the relevant telecommunications system.

Abstract translation: 公开了一种技术，其实现用于产生电话号码列表的上下文驱动的自适应技术。 本发明的说明性实施例的技术旨在动态地预测用户甚至在用户知道之前可能想要拨打的电话号码，并且向他或她的终端上的用户呈现双方的姓名及其电话号码。 特别地，该技术监视用户，用户的区域设置以及该区域中的一个或多个终端; 基于所监视的信息从主组号码中选择一个或多个电话号码; 并将所选择的号码呈现给用户，例如以快速拨号列表或单键拨号列表的形式。 然后，用户可以检查所呈现的电话号码，并决定他或她是否想要呼叫其中的一个。 该技术可以在用户的​​计算机，电话，专用小交换机或相关电信系统中的其他设备上实现。

公开(公告)号：US08233024B2

公开(公告)日：2012-07-31

申请号：US12553626

申请日：2009-09-03

Applicant: Michael Vernick

Inventor： Michael Vernick

IPC: H04N7/14

CPC classification number: H04M3/58 ,  H04M2201/20 ,  H04M2203/1075 ,  H04M2203/2094 ,  H04M2242/30

Abstract: A video camera and microphone associated with a telecommunications terminal are used to gather information about the environment in the vicinity of the telecommunications terminal. Such information includes, but is not limited to: (i) how many people are in the environment, (ii) which specific people are in the environment, (iii) if the environment is dark, (iv) if the environment is quiet, and (v) if the environment comprises human speech. When a specific person is associated with the telecommunications terminal and a request arrives to establish a telephone call with that person, then the information about the environment can be used to decide whether: (1) to transmit the call to the telecommunications terminal, or (2) forward the call away from the telecommunications terminal.

Abstract translation: 与电信终端相关联的摄像机和麦克风用于收集关于电信终端附近的环境的信息。 这些信息包括但不限于：（i）环境中有多少人，（ii）哪些特定人处于环境中，（iii）如果环境较暗，（iv）如果环境安静， （v）如果环境包括人类言论。 当特定人员与电信终端相关联并且请求到达以与该人建立电话呼叫时，可以使用关于环境的信息来决定：（1）将呼叫发送到电信终端，或者（ 2）将电话转离电信终端。

公开(公告)号：US20080101576A1

公开(公告)日：2008-05-01

申请号：US11590839

申请日：2006-11-01

Applicant: Michael Vernick

Inventor： Michael Vernick

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M3/387 ,  H04M2203/6045 ,  H04M2242/30

Abstract: A conferencing room has conferencing equipment which identifies a person speaking, among a group of people in the conferencing room, to remote participants in a conference call. The conferencing equipment includes a plurality of unique tags, each fixed proximate to a seating position for a person in the conferencing room. Each person reads the tag at their seated position using a personal interrogator, which may be incorporated into a cellular telephone. The person's identification and seated location are received and stored by a controller. The controller receives inputs from a microphone array, which monitors the voices in the room. By using the microphone array, the controller can approximate the source of the voice to one of the unique tag locations and hence can identify the person speaking.

Abstract translation: 一个会议室具有会议设备，该会议设备将会议室中的一群人中的一个人识别给电话会议的远程参与者。 会议设备包括多个独特的标签，每个独特的标签都固定在接近会议室内的人的就座位置。 每个人使用个人询问器在其就座位置读取标签，其可以并入到蜂窝电话中。 该人员的身份证件和就座位置由控制器接收和存储。 控制器接收来自麦克风阵列的输入，该麦克风阵列监视房间中的声音。 通过使用麦克风阵列，控制器可以将语音源近似为唯一标签位置之一，因此可以识别说话人。

公开(公告)号：US07995731B2

公开(公告)日：2011-08-09

申请号：US11590839

申请日：2006-11-01

Applicant: Michael Vernick

Inventor： Michael Vernick

IPC: H04M3/42 ,  G08B1/08

CPC classification number: H04M3/56 ,  H04M3/387 ,  H04M2203/6045 ,  H04M2242/30

Abstract: A conferencing room has conferencing equipment which identifies a person speaking, among a group of people in the conferencing room, to remote participants in a conference call. The conferencing equipment includes a plurality of unique tags, each fixed proximate to a seating position for a person in the conferencing room. Each person reads the tag at their seated position using a personal interrogator, which may be incorporated into a cellular telephone. The person's identification and seated location are received and stored by a controller. The controller receives inputs from a microphone array, which monitors the voices in the room. By using the microphone array, the controller can approximate the source of the voice to one of the unique tag locations and hence can identify the person speaking.

Abstract translation: 一个会议室具有会议设备，该会议设备将会议室中的一群人中的一个人识别给电话会议的远程参与者。 会议设备包括多个独特的标签，每个独特的标签都固定在接近会议室内的人的就座位置。 每个人使用个人询问器在其就座位置读取标签，其可以并入到蜂窝电话中。 该人员的身份证件和就座位置由控制器接收和存储。 控制器接收来自麦克风阵列的输入，该麦克风阵列监视房间中的声音。 通过使用麦克风阵列，控制器可以将语音源近似为唯一标签位置之一，因此可以识别说话人。

公开(公告)号：US20110051919A1

公开(公告)日：2011-03-03

申请号：US12553626

申请日：2009-09-03

Applicant: Michael Vernick

Inventor： Michael Vernick

IPC: H04M3/42

CPC classification number: H04M3/58 ,  H04M2201/20 ,  H04M2203/1075 ,  H04M2203/2094 ,  H04M2242/30

Abstract: A video camera and microphone associated with a telecommunications terminal are used to gather information about the environment in the vicinity of the telecommunications terminal. Such information includes, but is not limited to: (i) how many people are in the environment, (ii) which specific people are in the environment, (iii) if the environment is dark, (iv) if the environment is quiet, and (v) if the environment comprises human speech. When a specific person is associated with the telecommunications terminal and a request arrives to establish a telephone call with that person, then the information about the environment can be used to decide whether: (1) to transmit the call to the telecommunications terminal, or (2) forward the call away from the telecommunications terminal.

Abstract translation: 与电信终端相关联的摄像机和麦克风用于收集关于电信终端附近的环境的信息。 这些信息包括但不限于：（i）环境中有多少人，（ii）哪些特定人处于环境中，（iii）如果环境较暗，（iv）如果环境安静， （v）如果环境包括人类言论。 当特定人员与电信终端相关联并且请求到达以与该人建立电话呼叫时，可以使用关于环境的信息来决定：（1）将呼叫发送到电信终端，或者（ 2）将电话转离电信终端。

公开(公告)号：US09703520B1

公开(公告)日：2017-07-11

申请号：US12038432

申请日：2008-02-27

Applicant: Venkatesh Krishnaswamy ,  Timothy Ian Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

Inventor： Venkatesh Krishnaswamy ,  Timothy Ian Ross ,  Rajeshwari Edamadaka ,  Jack Iu ,  Krishna Kishore Dhara ,  Michael Vernick

IPC: G06F3/14 ,  G06F3/16 ,  G10L21/10

CPC classification number: G06Q10/063116 ,  G06F3/165 ,  G06Q10/107 ,  G06Q10/1095 ,  G06Q10/1097 ,  G10L21/10 ,  H04M2203/2072

Abstract: Negotiation of a future communication through a personal virtual assistant is provided. A trigger command is received. The trigger command identifies a communication received for a recipient from a sender. Schedule information is accessed. The schedule information is related to the recipient of the received communication. A plurality of options is presented to the sender. The plurality of options are for arranging a future communication between the sender and the recipient, and include at least one option determined based on the accessed schedule information. A selection of an option for arranging a future communication is received. The selected option is executed to arrange the future communication.