公开(公告)号：WO1982002972A1

公开(公告)日：1982-09-02

申请号：PCT/US1982000189

申请日：1982-02-16

Applicant: NCR CORP

Inventor： NCR CORP ,  PAGANINI BRUNO JOSE ,  ANAVIL YODHIN ,  HALE WILLIAM JOEL ,  LEE KWANG HIE

IPC: G08B05/00

CPC classification number: G08B3/1008 ,  G07C11/00 ,  G07C2011/04

Abstract: Customer queue control apparatus for an establishment having a plurality of service stations (40-50) utilizes a main queue and a plurality of local queues having not more than two members, at the individual service stations (40-50). A switch (66) detects the presence of a customer at the head of the main queue and keys (52) at the individual service stations (40-50) are utilized by the operators to signal that the station is open for business or that a customer has left the station after service. A synthesized voice message directs the customer to a local queue determined to have the expected minimum waiting time, dependent on the number of customers in each local queue, and the probable service time per customer in each local queue.

Abstract translation: 用于具有多个服务站（40-50）的机构的客户队列控制装置在各个服务站（40-50）处使用具有不超过两个成员的主队列和多个本地队列。 开关（66）检测在主队列的头部处的顾客的存在，并且在各个服务站（40-50）处的钥匙（52）被操作者用来表示该车站是开放营业的，或者 客户服务后离开了车站。 合成语音消息指导客户到本地队列，该队列被确定为具有预期最小等待时间，取决于每个本地队列中的客户数量以及每个本地队列中每个客户的可能的服务时间。

公开(公告)号：EP0072850A4

公开(公告)日：1985-06-10

申请号：EP82900902

申请日：1982-02-16

Applicant: NCR CORP

Inventor： PAGANINI BRUNO JOSE ,  ANAVIL YODHIN ,  HALE WILLIAM JOEL ,  LEE KWANG HIE

IPC: G08B5/22 ,  G07C11/00 ,  G08B3/10 ,  G08B5/00 ,  G08B7/00 ,  G08B7/06 ,  G08B13/00

CPC classification number: G08B3/1008 ,  G07C11/00 ,  G07C2011/04

Abstract: Customer queue control apparatus for an establishment having a plurality of service stations (40-50) utilizes a main queue and a plurality of local queues having not more than two members, at the individual service stations (40-50). A switch (66) detects the presence of a customer at the head of the main queue and keys (52) at the individual service stations (40-50) are utilized by the operators to signal that the station is open for business or that a customer has left the station after service. A synthesized voice message directs the customer to a local queue determined to have the expected minimum waiting time, dependent on the number of customers in each local queue, and the probable service time per customer in each local queue.