公开(公告)号：WO2021167707A1

公开(公告)日：2021-08-26

申请号：PCT/US2021/012359

申请日：2021-01-06

Applicant: NETAPP, INC.

Inventor： BHAMIDIPATI, Vedavyas ,  V, Prajwal

IPC: G06F11/07

Abstract: Computing technology for managing support requests are provided. The technology includes a processor executable application programming interface (API) that receives a support case indicating a problem associated with a device. The API utilizes a training model to predict a problem category for the support case. The training model predicts the problem category based on a feature extracted from information included in the support case. The training model further identifies a plurality of proximate support cases based on a distance between the support case and the proximate support cases within a virtual space assigned to the predicted problem category; determines relevance of each proximate support case to the support case; and outputs a resolution code for the support case based on the determined relevance of each proximate support case.

公开(公告)号：EP4107619A1

公开(公告)日：2022-12-28

申请号：EP21702783.8

申请日：2021-01-06

Applicant: NetApp, Inc.

Inventor： BHAMIDIPATI, Vedavyas ,  V, Prajwal

IPC: G06F11/07