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    SYSTEM AND METHOD FOR MODELING BUSINESS PROCESSES
    1.
    发明专利
    SYSTEM AND METHOD FOR MODELING BUSINESS PROCESSES 未知

    公开(公告)号：CA2693669A1

    公开(公告)日：2009-01-15

    申请号：CA2693669

    申请日：2007-10-02

    Applicant: OPENCONNECT SYSTEMS INC

    Inventor： HOUCK CHRISTOPHER RAYMOND ,  BURRIS STUART HEBERT ,  PETERS EDWARD M ,  ARMSTRONG ERIC P

    IPC: G06F9/44 ,  G06F17/50

    Abstract: According to one embodiment of the disclosure, a computerized method for modeling business processes includes receiving, at a computer, interaction data for interaction sessions. The interaction data includes session states indicative of session screens. The interaction data further includes transitions between the session states. The computerized method also includes identifying, at the computer, business processes based on the interaction data. The computerized method further includes identifying, at the computer, instances of the business processes in the interaction data. The computerized method further includes storing the instances as event records. The event records include a parameter indicative of a corresponding business process. The computerized method further includes generating a model based on the event records.

    MODELING INTERACTIONS WITH A COMPUTER SYSTEM
    2.
    发明专利
    MODELING INTERACTIONS WITH A COMPUTER SYSTEM 未知

    公开(公告)号：CA2625247A1

    公开(公告)日：2007-10-04

    申请号：CA2625247

    申请日：2006-10-27

    Applicant: OPENCONNECT SYSTEMS INC

    Inventor： BURRIS STUART HERBERT ,  ARMSTRONG ERIC P ,  HOUCK CHRISTOPHER RAYMOND

    IPC: G06F15/173

    Abstract: In certain embodiments, a method for modeling interactions with a computer system includes collecting interaction information for each of a number of interaction sessions with a computer system, each interaction session being associated with a corresponding agent system and including one or more states and one or more state transitions. The interaction information for an interaction session includes data for the one or more states and the one or more state transitions of the interaction session. The method further includes, for each of the interaction sessions, identifying the one or more states encountered during the interaction session based on the collected interaction information and generating, based on the one or more states encountered during the interaction session, a trace of the interaction session. The method further includes generating, based on the traces of the interaction sessions, a model of the interaction sessions, the model including the traces for each of the interaction sessions.

    MODELING INTERACTIONS WITH A COMPUTER SYSTEM
    3.
    发明申请
    MODELING INTERACTIONS WITH A COMPUTER SYSTEM 审中-公开
    用计算机系统建模相互作用

    公开(公告)号：WO2007111648A3

    公开(公告)日：2008-08-28

    申请号：PCT/US2006041950

    申请日：2006-10-27

    Applicant: OPENCONNECT SYSTEMS INC ,  ARMSTRONG ERIC P ,  HOUCK CHRISTOPHER RAYMOND ,  BURRIS STUART HERBERT

    Inventor： ARMSTRONG ERIC P ,  HOUCK CHRISTOPHER RAYMOND ,  BURRIS STUART HERBERT

    IPC: G06F15/173

    CPC classification number: H04L43/06 ,  G06F11/28 ,  G06F11/32 ,  G06F11/3447 ,  G06F11/3476 ,  G06F2201/835 ,  G06F2201/87 ,  H04L43/00 ,  H04L43/04 ,  H04L43/045 ,  H04L43/106 ,  H04L43/16

    Abstract: In certain embodiments, a method for modeling interactions with a computer system includes collecting interaction information for each of a number of interaction sessions with a computer system, each interaction session being associated with a corresponding agent system and including one or more states and one or more state transitions. The interaction information for an interaction session includes data for the one or more states and the one or more state transitions of the interaction session. The method further includes, for each of the interaction sessions, identifying the one or more states encountered during the interaction session based on the collected interaction information and generating, based on the one or more states encountered during the interaction session, a trace of the interaction session. The method further includes generating, based on the traces of the interaction sessions, a model of the interaction sessions, the model including the traces for each of the interaction sessions.

    Abstract translation: 在某些实施例中，用于建模与计算机系统的交互的方法包括收集与计算机系统的多个交互会话中的每一个的交互信息，每个交互会话与相应的代理系统相关联并且包括一个或多个状态和一个或多个 状态转换。 交互会话的交互信息包括一个或多个状态的数据和交互会话的一个或多个状态转换。 该方法还包括针对每个交互会话，基于所收集的交互信息识别在交互会话期间遇到的一个或多个状态，并且基于在交互会话期间遇到的一个或多个状态生成该交互的踪迹 会话。 该方法还包括基于交互会话的轨迹生成交互会话的模型，模型包括每个交互会话的跟踪。

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