公开(公告)号：WO02091722A9

公开(公告)日：2004-04-08

申请号：PCT/US0214222

申请日：2002-05-06

Applicant: SIEMENS INF & COMM NETWORKS

Inventor： STUMER PEGGY M ,  WODKA EUGENE A

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5166

Abstract: Methods and apparatus for controlling the ability of an ACD server to pull back a call from an IVR server and for allowing an ACD caller to complete a critical transaction while connected to an IVR include special processing and network signaling which enable the ACD to set a pull back status flag and grant permission to the IVR to request a change in the pull back status flag. An exemplary protocol and message encoding are disclosed

Abstract translation: 用于控制ACD服务器从IVR服务器撤回呼叫并允许ACD呼叫者在连接到IVR的情况下完成关键事务的能力的方法和装置包括特殊处理和网络信令，使得ACD能够设置拉 返回状态标志，并授予IVR请求更改拉回状态标志的权限。 公开了示例性协议和消息编码

公开(公告)号：WO02078305A3

公开(公告)日：2003-05-22

申请号：PCT/US0204885

申请日：2002-02-19

Applicant: SIEMENS INF & COMM NETWORKS

Inventor： STUMER PEGGY M ,  OZERY NISSIM ,  SWARTZ DAVID J ,  VANDER MEIDEN DAVID A ,  GOODMAN CHARLES ,  BUDZIAK JOSEPH

IPC: H04M3/42 ,  H04M11/04

CPC classification number: H04M11/04 ,  H04M3/42314 ,  H04M3/4234 ,  H04M2201/18 ,  H04M2242/04 ,  H04M2242/30

Abstract: Methods for dialing an emergency telephone number from a teleworking client according to the invention include detecting at the teleworking client when an emergency number is dialed, disconnecting the teleworking client from the PBX/MLTS, connecting the teleworking client to the PSTN, and dialing an associated stored number. The apparatus of the invention resides in software that is installed in off the shelf hardware. Though the invention is described with reference to a teleworking client, it may also be applied to any other dialup network connection.

Abstract translation: 根据本发明从远程工作客户端拨打紧急电话号码的方法包括在拨打紧急号码时在远程工作客户端检测，将远程工作客户端与PBX / MLTS断开连接，将远程工作客户端连接到PSTN，并拨打相关联的 存储号码 本发明的装置在安装在现成的硬件上的软件中。 虽然本发明是参照远程工作客户端进行描述的，但是也可以应用于任何其他拨号网络连接。

公开(公告)号：GB2339110B

公开(公告)日：2003-08-20

申请号：GB9912387

申请日：1999-05-28

Applicant: SIEMENS INF & COMM NETWORKS

Inventor： STUMER PEGGY M

IPC: H04M3/428 ,  H04M3/42 ,  H04M3/424

Abstract: A service and apparatus for enabling supplementary service functions, such as call parking, to be implemented in a communication network having one or more servers. The call parking service is adapted to enable the called party to park the call anywhere within the network, including outside the local server in a multi-server network. The call parking service includes an invite request unit for invoking the call parking service. A call park request unit is provided to respond to the invite request unit by establishing a connection to a call park destination for enabling the caller to be parked at the call park destination. A retrieval request unit is provided for connecting a call pickup party with the parked caller for completing the connection. An exception handler may also be provided to ensure that network problems in the call parking procedure do not result in a lost call.

公开(公告)号：CA2441371A1

公开(公告)日：2002-10-03

申请号：CA2441371

申请日：2002-02-20

Applicant: SIEMENS INF & COMM NETWORKS

Inventor： STUMER PEGGY M

IPC: H04M3/42 ,  H04M3/00

Abstract: Methods for accurate transmission of ELIN/callback number from an emergency caller calling from behind a PBX/MLTS include assigning a port equipment number to each device/trunk of the PBX/MLTS and associating ports/devices wi th ELINs and callback numbers. The apparatus of the invention detects an emergency number, assigns the call priority, and uses the port/device number to determine the ELIN/callback number and properly transmit the ELIN/callbac k number over a private network for far-end hop-off to the public network PSAP

公开(公告)号：CA2441369A1

公开(公告)日：2002-10-03

申请号：CA2441369

申请日：2002-02-19

Applicant: SIEMENS INF & COMM NETWORKS

Inventor： OZERY NISSIM ,  SWARTZ DAVID J ,  BUDZIAK JOSEPH ,  GOODMAN CHARLES ,  STUMER PEGGY M ,  VANDER MEIDEN DAVID A

IPC: H04M3/42 ,  H04M11/04

Abstract: Methods for dialing an emergency telephone number from a teleworking client according to the invention include detecting at the teleworking client when an emergency number is dialed, disconnecting the teleworking client from the PBX/MLTS, connecting the teleworking client to the PSTN, and dialing an associated stored number. The apparatus of the invention resides in software that is installed in off the shelf hardware. Though the invention is describ ed with reference to a teleworking client, it may also be applied to any other dialup network connection.

公开(公告)号：GB2339110A

公开(公告)日：2000-01-12

申请号：GB9912387

申请日：1999-05-28

Applicant: SIEMENS INF & COMM NETWORKS

Inventor： STUMER PEGGY M

IPC: H04M3/428 ,  H04M3/42 ,  H04M3/424

Abstract: A service and apparatus for enabling supplementary service functions, such as call parking, to be implemented in a communication network having one or more servers. The call parking service is adapted to enable the called party to park the call anywhere within the network, including outside the local server in a multi-server network. The call parking service includes an invite request unit for invoking the call parking service. A call park request unit is provided to respond to the invite request unit by establishing a connection to a call park destination for enabling the caller to be parked at the call park destination. A retrieval request unit is provided for connecting a call pickup party with the parked caller for completing the connection. An exception handler may also be provided to ensure that network problems in the call parking procedure do not result in a lost call.

公开(公告)号：DE19930591A1

公开(公告)日：2000-01-05

申请号：DE19930591

申请日：1999-07-02

Applicant: SIEMENS INF & COMM NETWORKS

Inventor： STUMER PEGGY M

IPC: H04M3/428 ,  H04M3/50 ,  H04M11/00

Abstract: The system is characterized by invoking (154) the call parking service; establishing (154) a connection to a call park destination responsive to said invoking for enabling a caller to be parked at said destination, destination being a user selectable parking location located anywhere within the network; connecting (150) a call pickup with a parked caller; and a retrieval request unit (151) for connecting a call pickup party with a parked caller.