公开(公告)号：US11513823B2

公开(公告)日：2022-11-29

申请号：US16224273

申请日：2018-12-18

Applicant: ServiceNow, Inc.

Inventor： Vani Banaji ,  Chhavi Jain ,  Sayali Ulhas Dongare ,  Dana Kotler

IPC: G06F3/048 ,  G06F9/451 ,  G06Q30/02 ,  H04L51/02 ,  H04L51/224

Abstract: The disclosed subject matter relates to a service application that supports a client device to access a platform via a client instance. The service application enables the user to perform an operation related to management of a virtual resource. In some embodiments, the service application invokes a chat interface to place the client device in communication with a virtual agent. Via the chat interface, the service application prompts the user to select a topic, an operation, and a virtual resource to indicate a desired operation to be performed. When the service application receives the selections made by the user via the chat interface, the service application, such as the virtual agent, may access the platform to perform the desired operation.

公开(公告)号：US20210382798A1

公开(公告)日：2021-12-09

申请号：US16893351

申请日：2020-06-04

Applicant: ServiceNow, Inc.

Inventor： Ashok Ganesan ,  Manish Kumar Das ,  Parthasarathy Murappakkam Srinivasan ,  Sneha Banerjee ,  Samujjwal Bhandari ,  Chhavi Jain ,  Arjun Badarinath ,  Rama Raghava Reddy Bandi

IPC: G06F11/20 ,  H04L29/08 ,  H04L12/26 ,  H04L12/24

Abstract: Cloud computing utilization measurements associated with a cloud computing instance are received. Metrics based on the cloud computing utilization measurements are calculated. Based on a user configurable resource evaluation criteria, whether a different cloud computing instance among eligible cloud computing resource unit options is a better match than a current cloud computing resource unit handling the cloud computing instance is evaluated. A selected one of the eligible cloud computing resource unit options is indicated as the better match than the current cloud computing resource unit handling the cloud computing instance.