公开(公告)号：US10915518B2

公开(公告)日：2021-02-09

申请号：US16365433

申请日：2019-03-26

Applicant: ServiceNow, Inc.

Inventor： Hail Tal ,  Yuval Rimar ,  Asaf Garty

IPC: G06F16/23 ,  G06F9/50 ,  H04L12/24 ,  G06F16/901 ,  G06F16/9038

Abstract: A computing system may include a database disposed within a remote network management platform that manages a managed network, and server device(s) associated with the platform and configured to: transmit, to a third-party computing system, a request for general information identifying computing resources of the third-party computing system assigned to the managed network; receive, from the third-party computing system, a response indicating resource names and types of the resources that were identified; based on the response, determine that a first resource is of a first type, and responsively store, in the database, a first representation that has just data fields containing the general information from the response that identifies the first resource; and based on the response, determine that a second resource is of a second type, and responsively store, in the database, a second representation that has data fields arranged to contain specific information about the second resource.

公开(公告)号：US10819594B2

公开(公告)日：2020-10-27

申请号：US16135556

申请日：2018-09-19

Applicant: ServiceNow, Inc.

Inventor： Adar Margalit ,  Yuval Rimar ,  Amir Schnabel

IPC: G06F11/00 ,  H04L12/26 ,  H04L12/24 ,  G06F11/07

Abstract: Systems and methods for generating a graphical display region including a synchronized display of alert data and impact data indicative of conditions of a computing infrastructure are herein disclosed as comprising, in an implementation, identifying alerts, each alert having a timestamp indicative of a first time at which it was identified, performing an impact calculation to generate the impact data based on alerts valid as of a second time proximate to an impact calculation start time, and generating a graphical display region including impact data valid as of a display time and alert data indicative of the alerts valid as of the second time.

公开(公告)号：US10785140B2

公开(公告)日：2020-09-22

申请号：US16189944

申请日：2018-11-13

Applicant: ServiceNow, Inc.

Inventor： Yuval Rimar ,  Haviv Rosh

IPC: H04L12/751 ,  H04L12/24 ,  H04L12/26

Abstract: Identifying components of a computer network based on connections between the components includes performing a first discovery operation to identify respective attributes of a first set of components and performing a second discovery operation to infer respective components of the second set of components not identifiable by the first discovery operation. The second discovery operation is performed by sending probes for collecting network flow data indicative of network flows between components of the first set of components and other components of the computer network. The collected network flow data is used to identify connections between ones of the first set of components and ones of the other components, determining sequences of the identified connections, and infer respective attributes of at least some of the second set of components based on the determined sequences of the identified connections.

公开(公告)号：US10705875B2

公开(公告)日：2020-07-07

申请号：US15890107

申请日：2018-02-06

Applicant: ServiceNow, Inc.

Inventor： Tal Ben Ari ,  Tal Kapon ,  Yuval Rimar

IPC: G06F9/48 ,  G06F9/50 ,  G06F16/23 ,  G06F16/903

Abstract: Systems, methods, and media are presented that are used to recompute a service model to match data in a configuration management database. Recomputing includes detecting a change to a configuration item in a configuration management database and marking a recomputing environment indicating a recomputing environment to be recomputed based on the change. Using a recomputation job, a service environment database is queried and a response is received from the service environment indicating at least the recomputing environment. The recomputation job then recomputes the service environment to match a service model to the change in the configuration management database.

公开(公告)号：US20200050689A1

公开(公告)日：2020-02-13

申请号：US16059813

申请日：2018-08-09

Applicant: ServiceNow, Inc.

Inventor： Hail Tal ,  Yuval Rimar ,  Asaf Garty

IPC: G06F17/30 ,  H04L12/24 ,  G06F9/50

Abstract: A computing system may include a database disposed within a remote network management platform that manages a managed network, and server device(s) associated with the platform and configured to: transmit, to a third-party computing system, a request for general information identifying computing resources of the third-party computing system assigned to the managed network; receive, from the third-party computing system, a response indicating resource names and types of the resources that were identified; based on the response, determine that a first resource is of a first type, and responsively store, in the database, a first representation that has just data fields containing the general information from the response that identifies the first resource; and based on the response, determine that a second resource is of a second type, and responsively store, in the database, a second representation that has data fields arranged to contain specific information about the second resource.

公开(公告)号：US20190182144A1

公开(公告)日：2019-06-13

申请号：US16189944

申请日：2018-11-13

Applicant: ServiceNow, Inc.

Inventor： Yuval Rimar ,  Haviv Rosh

IPC: H04L12/751 ,  H04L12/26 ,  H04L12/24

CPC classification number: H04L45/02 ,  H04L41/0853 ,  H04L41/0856 ,  H04L41/12 ,  H04L43/10

Abstract: Identifying components of a computer network based on connections between the components includes performing a first discovery operation to identify respective attributes of a first set of components and performing a second discovery operation to infer respective components of the second set of components not identifiable by the first discovery operation. The second discovery operation is performed by sending probes for collecting network flow data indicative of network flows between components of the first set of components and other components of the computer network. The collected network flow data is used to identify connections between ones of the first set of components and ones of the other components, determining sequences of the identified connections, and infer respective attributes of at least some of the second set of components based on the determined sequences of the identified connections.

公开(公告)号：US10095569B2

公开(公告)日：2018-10-09

申请号：US15178698

申请日：2016-06-10

Applicant: ServiceNow, Inc.

Inventor： Adar Margalit ,  Yuval Rimar ,  Amir Schnabel

IPC: G06F11/00 ,  G06F11/07 ,  G06F11/34

Abstract: Systems and methods for generating a graphical display region including a synchronized display of alert data and impact data indicative of conditions of a computing infrastructure are herein disclosed as comprising, in an implementation, identifying alerts, each alert having a timestamp indicative of a first time at which it was identified, performing an impact calculation to generate the impact data based on alerts valid as of a second time proximate to an impact calculation start time, and generating a graphical display region including impact data valid as of a display time and alert data indicative of the alerts valid as of the second time.

公开(公告)号：US11418395B2

公开(公告)日：2022-08-16

申请号：US16737627

申请日：2020-01-08

Applicant: ServiceNow, Inc.

Inventor： Ofer Gati ,  Yuval Rimar ,  Olga Shaked ,  Tal Kapon ,  Haviv Rosh ,  Neta Hasdai-Rippa

IPC: G06F15/177 ,  H04L41/0853 ,  H04L67/10 ,  H04L43/08 ,  H04L41/0893

Abstract: Systems and methods may include a managerial server, such as an intermediary measurement, instrumentation, and discovery (MID) server, communicatively coupled to an instance hosted by a cloud service platform. The managerial server is also coupled to an agent. The managerial server is configured to receive a first result from a first check executed by the agent having a first check type and to transmit the first result to the instance using a connection type generic to multiple check types including the first check type. The managerial server is also configured to receive a second result from a second check executed by the agent having a second check type and to transmit the second result using a dedicated pipeline for the second check type.

公开(公告)号：US11374826B2

公开(公告)日：2022-06-28

申请号：US16923054

申请日：2020-07-07

Applicant: ServiceNow, Inc.

Inventor： Yuval Rimar ,  Haviv Rosh ,  Tal Kapon ,  Netta Hasdai

IPC: H04L12/24 ,  H04L41/22 ,  G06F16/9532 ,  H04L41/046 ,  H04L41/0873

Abstract: The present approach relates to querying a configuration item (CI). The CI may be associated with a monitoring agent. In accordance with this approach, a check request is sent to a management, instrumentation, and discovery (MID) server. The check request may be sent to the monitoring agent. Additionally, a check result may be received from the monitoring agent. The check result may have data associated with the CI and the check request.

公开(公告)号：US20220021588A1

公开(公告)日：2022-01-20

申请号：US16928802

申请日：2020-07-14

Applicant: SERVICENOW, INC

Inventor： Hail Tal ,  Yuval Rimar ,  Qingbin Li ,  Leonid Suslov ,  Robert Bitterfeld ,  Asaf Garty ,  Sreenevas Subramaniam

IPC: H04L12/24 ,  G06K9/62 ,  G06N20/00

Abstract: Embodiments presented herein provide apparatus and techniques for identifying and classifying processes and associated applications executing in a network. All processes executing in a network may be identified using a discovery process. The processes may be clustered based on associations between the processes. Suggested application entries may then be generated based at least in part on the clusters of processes. A configuration item type and a discovery pattern may be generated for each suggested application entry. A subsequent discovery process may use the configuration item type and discovery patterns to identify associated configuration items in the network.