公开(公告)号：EP1255396A3

公开(公告)日：2004-05-12

申请号：EP02009803.4

申请日：2002-04-30

Applicant: Siemens Information and Communication Networks Inc.

Inventor： Stumer, Peggy M. ,  Wodka, Eugene A.

IPC: H04M3/51

CPC classification number: H04M3/5166

Abstract: Methods and apparatus for controlling call handling in a communications network. The methods and apparatus include special processing and network signalling, between network communications devices such as an ACD system and an interconnected IVR system which enable a caller to complete a critical transaction e.g. the entering of an account number, without interruption. In particular a call may be "pulled back" depending on certain criteria (e.g. CLI, time of day). These criteria set a pullback flag that describes whether the call may be "pulled back" or not. An exemplary protocol and message encoding are disclosed.

公开(公告)号：EP1255396A2

公开(公告)日：2002-11-06

申请号：EP02009803.4

申请日：2002-04-30

Applicant: Siemens Information and Communication Networks Inc.

Inventor： Stumer, Peggy M. ,  Wodka, Eugene A.

IPC: H04M3/51

CPC classification number: H04M3/5166

Abstract: Methods and apparatus for controlling call handling in a communications network. The methods and apparatus include special processing and network signalling, between network communications devices such as an ACD system and an interconnected IVR system which enable a caller to complete a critical transaction e.g. the entering of an account number, without interruption. In particular a call may be "pulled back" depending on certain criteria (e.g. CLI, time of day). These criteria set a pullback flag that describes whether the call may be "pulled back" or not. An exemplary protocol and message encoding are disclosed.

Abstract translation: 方法和控制呼叫处理通信网络设备。 该方法和装置包括特殊的处理和网络信令，网络设备之间的通信：如ACD系统的和互连的IVR系统，其使得呼叫者完成临界交易的E.G. 中断帐号的进入，没有。 特别是呼叫可以根据某些标准（例如CLI，一天中的时间）“拉回”。 这些标准设定拉回标志做了描述是否可以将呼叫“拉回”与否。 一种示例性的协议和消息编码的游离缺失光盘。