公开(公告)号：US20230112621A1

公开(公告)日：2023-04-13

申请号：US18075985

申请日：2022-12-06

Applicant: Twilio Inc.

Inventor： Christer Jan Erik Fahlgren ,  John Robert Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US09247062B2

公开(公告)日：2016-01-26

申请号：US13921941

申请日：2013-06-19

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/00 ,  H04M3/523 ,  H04L12/66 ,  H04M3/51

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

Abstract translation: 一种系统和方法，包括接收入站通信会话的请求; 将通信会话添加到多个通信会话的队列; 在将通信添加到队列时，将控制逻辑传送到配置的等待状态应用; 接收由第二实体发起的出队请求; 响应于出队请求，管理队列中通信会话的队列; 并从队列中引出通信会话。

公开(公告)号：US20250133165A1

公开(公告)日：2025-04-24

申请号：US19000261

申请日：2024-12-23

Applicant: Twilio Inc.

Inventor： Christer Jan Erik Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523 ,  H04M3/51

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US20130336472A1

公开(公告)日：2013-12-19

申请号：US13921941

申请日：2013-06-19

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

Abstract translation: 一种系统和方法，包括接收入站通信会话的请求; 将通信会话添加到多个通信会话的队列; 在将通信添加到队列时，将控制逻辑传送到配置的等待状态应用; 接收由第二实体发起的出队请求; 响应于出队请求，管理队列中通信会话的队列; 并从队列中引出通信会话。

公开(公告)号：US20240291919A1

公开(公告)日：2024-08-29

申请号：US18658217

申请日：2024-05-08

Applicant: Twilio Inc.

Inventor： Christer Jan Erik Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US20160100060A1

公开(公告)日：2016-04-07

申请号：US14966987

申请日：2015-12-11

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US11991312B2

公开(公告)日：2024-05-21

申请号：US18075985

申请日：2022-12-06

Applicant: Twilio Inc.

Inventor： Christer Jan Erik Fahlgren ,  John Robert Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/51 ,  H04M3/00 ,  H04M3/523 ,  H04L12/66

CPC classification number: H04M3/523 ,  H04M3/5141 ,  H04M2203/407

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US11546471B2

公开(公告)日：2023-01-03

申请号：US16413991

申请日：2019-05-16

Applicant: Twilio Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/51 ,  H04M3/523 ,  H04M3/00 ,  H04L12/66

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US20200053221A1

公开(公告)日：2020-02-13

申请号：US16413991

申请日：2019-05-16

Applicant: Twilio Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/523

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.

公开(公告)号：US10320983B2

公开(公告)日：2019-06-11

申请号：US14966987

申请日：2015-12-11

Applicant: Twilio, Inc.

Inventor： Christer Fahlgren ,  John Wolthuis ,  Peter Shafton ,  Thomas Schiavone

IPC: H04M3/51 ,  H04M3/523 ,  H04M3/00 ,  H04L12/66

Abstract: A system and method including receiving a request to enqueue a communication session; adding the communication session to the queue of a plurality of communication sessions; upon adding the communication to the queue, transferring control logic to the configured wait-state application; receiving a dequeue request initiated by a second entity; in response to the dequeue request, managing the procession of communication sessions in the queue; and dequeuing a communication session from the queue.