公开(公告)号：WO2008002895A2

公开(公告)日：2008-01-03

申请号：PCT/US2007072083

申请日：2007-06-26

Applicant: VERINT AMERICAS INC ,  BLAIR CHRISTOPHER D ,  HEAP RICHARD L ,  SPOHRER DAN

Inventor： BLAIR CHRISTOPHER D ,  HEAP RICHARD L ,  SPOHRER DAN

IPC: H04M1/64

CPC classification number: H04L12/64 ,  H04L63/304 ,  H04M3/2281

Abstract: Systems and methods for recording communications are provided. In this regard, a representative system incorporates recording resources and a recording controller. The recording resources are operative to record information corresponding to communications, with the communications being provided in multiple communication formats and/or involving devices and paths with varying characteristics and capabilities. The recording controller is communicatively coupled to each of the recording resources. The recording controller is operative to: monitor the communications; determine suitability and availability of the recording resources for recording the communications; analyze a recording hierarchy; and allocate at least an available one of the recording resources for recording a designated one of the communications based on the suitability and availability determined and the recording hierarchy.

Abstract translation: 提供用于记录通信的系统和方法。 在这方面，代表性系统包含记录资源和记录控制器。 记录资源用于记录对应于通信的信息，其中通信以多种通信格式提供和/或涉及具有不同特征和能力的设备和路径。 记录控制器通信地耦合到每个记录资源。 记录控制器用于：监视通信; 确定用于记录通信的记录资源的适用性和可用性; 分析记录层次结构; 并且基于所确定的适用性和可用性以及记录层级，分配用于记录指定的一个通信的记录资源中的至少一个。

公开(公告)号：CA2655679A1

公开(公告)日：2008-01-03

申请号：CA2655679

申请日：2007-06-26

Applicant: VERINT AMERICAS INC

Inventor： SPOHRER DAN ,  HEAP RICHARD L ,  BLAIR CHRISTOPHER D

IPC: H04M1/64

Abstract: Systems and methods for recording communications are provided. In this re gard, a representative system incorporates recording resources and a recordi ng controller. The recording resources are operative to record information c orresponding to communications, with the communications being provided in mu ltiple communication formats and/or involving devices and paths with varying characteristics and capabilities. The recording controller is communicative ly coupled to each of the recording resources. The recording controller is o perative to: monitor the communications; determine suitability and availabil ity of the recording resources for recording the communications; analyze a r ecording hierarchy; and allocate at least an available one of the recording resources for recording a designated one of the communications based on the suitability and availability determined and the recording hierarchy.