公开(公告)号：WO2008005741A2

公开(公告)日：2008-01-10

申请号：PCT/US2007072066

申请日：2007-06-26

Applicant: VERINT AMERICAS INC ,  WATSON JOE ,  SMITH DAMIAN ,  WILLIAMS JAMIE RICHARD ,  DONG THOMAS ,  CALAHAN MARC

Inventor： WATSON JOE ,  SMITH DAMIAN ,  WILLIAMS JAMIE RICHARD ,  DONG THOMAS ,  CALAHAN MARC

IPC: H04L9/32 ,  G06F7/04 ,  G06F11/30 ,  G06F12/14 ,  G06F17/30 ,  G06K9/00 ,  H03M1/68 ,  H04K1/00 ,  H04L9/00 ,  H04N7/16

CPC classification number: G06F21/602 ,  H04L9/0844 ,  H04N21/23106 ,  H04N21/2747 ,  H04N21/835

Abstract: Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

Abstract translation: 公开了用于在客户中心提供安全的捕获数据的系统和方法。 在一个实施例中，该方法包括：用记录系统捕获数据; 接收用于检索用于加密数据的电子密钥的请求; 响应于接收到所述请求，将所述电子密钥发送到所述记录系统; 使用电子密钥加密数据; 将电子密钥与加密数据相关联; 并将加密的数据存储在记录系统中。

公开(公告)号：CA2623178C

公开(公告)日：2009-09-15

申请号：CA2623178

申请日：2008-03-27

Applicant: VERINT AMERICAS INC

Inventor： BARNES ROBERT JOHN ,  SMITH DAMIAN ,  CALAHAN MARC ,  BRODHAGEN KENNETH RICHARD ,  WILLIAMS JAMIE RICHARD

IPC: H04M3/22 ,  H04L12/26 ,  H04M1/654 ,  H04M1/72

Abstract: Systems and methods for recording resource association are provided. A representative system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension; a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension; and a first determining component configured to determine a recipient recording resource that received the initiated communication.

公开(公告)号：CA2623178A1

公开(公告)日：2008-06-03

申请号：CA2623178

申请日：2008-03-27

Applicant: VERINT AMERICAS INC

Inventor： WILLIAMS JAMIE RICHARD ,  SMITH DAMIAN ,  BRODHAGEN KENNETH RICHARD ,  CALAHAN MARC ,  BARNES ROBERT JOHN

IPC: H04M3/22 ,  H04L12/26 ,  H04M1/654 ,  H04M1/72

公开(公告)号：EP2036244A4

公开(公告)日：2017-03-29

申请号：EP07812308

申请日：2007-06-26

Applicant: VERINT AMERICAS INC

Inventor： WATSON JOE ,  SMITH DAMIAN ,  WILLIAMS JAMIE RICHARD ,  DONG THOMAS ,  CALAHAN MARC

IPC: H04L9/32 ,  G06F7/04 ,  G06F11/30 ,  G06F12/14 ,  G06F17/30 ,  G06K9/00 ,  H03M1/68 ,  H04K1/00 ,  H04L9/00 ,  H04N7/16

CPC classification number: G06F21/602 ,  H04L9/0844 ,  H04N21/23106 ,  H04N21/2747 ,  H04N21/835

Abstract: Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.