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1.发明申请
公开(公告)号：WO2022087269A1
公开(公告)日：2022-04-28
申请号：PCT/US2021/056058
申请日：2021-10-21
Applicant: VERINT AMERICAS INC.
Inventor： JOHNSTON, Michael , EADES, Neil , SOOD, Ashish
Abstract: The present invention allows a CEC system to automatedly track the use, storage, access, and modification of sensitive information/data in the system through desktop monitoring. Further, through desktop, video, and audio monitoring of CSRs the system can automatedly determine the improper use, access, storage, and modification of sensitive information by implementing sensitive data use rules that allow a system to be specialized for the user. Finally, the system can automatedly determine and implement violation actions for the improper use, storage, access, and manipulation of sensitive information. This provides an intelligent system capable of locating all sensitive data in the system and regulating the use, access, and storage of sensitive data in the system.
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公开(公告)号：WO2022072063A1
公开(公告)日：2022-04-07
申请号：PCT/US2021/044729
申请日：2021-08-05
Applicant: VERINT AMERICAS INC.
Inventor： EADES, Neil
IPC: G06F40/174 , G06Q10/00 , G06Q10/10
Abstract: The present invention is a method and system for automatically producing a form. Upon receiving at least one type of data input, the system analyzes the data input and produces a form based on the results of the analysis of the data input. This process may be used to either generate or update a form, and may be repeated to update an existing form.
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3.发明公开
公开(公告)号：EP4232925A1
公开(公告)日：2023-08-30
申请号：EP21806586.0
申请日：2021-10-21
Applicant: Verint Americas Inc.
Inventor： JOHNSTON, Michael , EADES, Neil , SOOD, Ashish
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