公开(公告)号：WO2020257393A1

公开(公告)日：2020-12-24

申请号：PCT/US2020/038339

申请日：2020-06-18

Applicant: VERINT AMERICAS INC.

Inventor： RODERICK, Jeremy, Robert ,  CARMAN, Brian, Patrick ,  SINGER, David, Warren ,  SPOHRER, Daniel, Thomas ,  SMITH, Damian ,  MCCURRY, Tim

IPC: H04L29/06 ,  G06F21/31 ,  H04W12/12

Abstract: In an embodiment, a method for authenticating calls and for preventing fraud is provided. The method includes: receiving a call through a first channel (705), wherein the call is associated with a customer and a speaker; determine if there are one or more voiceprints associated with the customer (710); if it is determined that there are one or more voiceprints associated with the customer: retrieving the one or more voiceprints associated with the customer (715); determine if voice data associated with the call matches any of the one or more voiceprints associated with the customer (720); and if the voice data matches any of the one or more voiceprints associated with the customer, flag the call as an authenticated call (725).

公开(公告)号：WO2008005741A3

公开(公告)日：2008-01-10

申请号：PCT/US2007/072066

申请日：2007-06-26

Applicant: VERINT AMERICAS INC. ,  WATSON, Joe ,  SMITH, Damian ,  WILLIAMS, Jamie, Richard ,  DONG, Thomas ,  CALAHAN, Marc

Inventor： WATSON, Joe ,  SMITH, Damian ,  WILLIAMS, Jamie, Richard ,  DONG, Thomas ,  CALAHAN, Marc

IPC: H04L9/00

Abstract: Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

公开(公告)号：EP2036244B1

公开(公告)日：2019-08-21

申请号：EP07812308.0

申请日：2007-06-26

Applicant: Verint Americas Inc.

Inventor： WATSON, Joe ,  SMITH, Damian ,  WILLIAMS, Jamie, Richard ,  DONG, Thomas ,  CALAHAN, Marc

IPC: H04L9/32 ,  H04L9/00 ,  G06F12/14 ,  G06K9/00 ,  H04K1/00 ,  G06F7/04 ,  G06F11/30 ,  H03M1/68 ,  H04N7/16

公开(公告)号：EP3987743A1

公开(公告)日：2022-04-27

申请号：EP20739505.4

申请日：2020-06-18

Applicant: Verint Americas Inc.

Inventor： RODERICK, Jeremy, Robert ,  CARMAN, Brian, Patrick ,  SINGER, David, Warren ,  SPOHRER, Daniel, Thomas ,  SMITH, Damian ,  MCCURRY, Tim

IPC: H04L29/06 ,  G06F21/31 ,  H04W12/12

公开(公告)号：EP2036244A2

公开(公告)日：2009-03-18

申请号：EP07812308.0

申请日：2007-06-26

Applicant: Verint Americas Inc.

Inventor： WATSON, Joe ,  SMITH, Damian ,  WILLIAMS, Jamie, Richard ,  DONG, Thomas ,  CALAHAN, Marc

IPC: H04L9/32 ,  H04L9/00 ,  G06F12/14 ,  G06F17/30 ,  G06K9/00 ,  H04K1/00 ,  G06F7/04 ,  G06F11/30 ,  H03M1/68 ,  H04N7/16

CPC classification number: G06F21/602 ,  H04L9/0844 ,  H04N21/23106 ,  H04N21/2747 ,  H04N21/835

Abstract: Systems and methods are disclosed for providing secure, captured data in a customer center. In one embodiment, the method comprises: capturing data with a recording system; receiving a request to retrieve electronic keys for encrypting the data; responsive to receiving the request, transmitting the electronic keys to the recording system; encrypting the data using the electronic keys; associating the electronic keys with the encrypted data; and storing the encrypted data in the recording system.

Abstract translation: 公开了用于在客户中心提供安全的捕获数据的系统和方法。 在一个实施例中，该方法包括：利用记录系统捕获数据; 接收用于检索用于加密数据的电子密钥的请求; 响应于接收到所述请求，将所述电子密钥发送到所述记录系统; 使用电子密钥加密数据; 将电子密钥与加密数据相关联; 并将加密的数据存储在记录系统中。